Lost Authenticator

[jinkazama]

So my fiance was using the mobile authenticator and the dumb ass guy at ATT did a factory reset on her iPhone so now she's locked out of WoW.

We've emailed blizzard but they're slow as shit as usual. Finally got an email back asking for the serial number of the authenticator.. which we cant provide because its been wiped out.

If we cant supply that then she has to supply Security Question, WoW login name, and the ORIGINAL security keys.. Which are long gone by now

we know the rest and faxed in the form on blizzards site to get the aut/henticator removed, should that be enough? anybody else have this happen to them before

[Ohaigaiz]

if you are the true owner and have an id that proves you're the true owner it should be np

[Norellicus]

I thought the mobile authenticator "serial" was some hardware ID on your phone?

I don't have a capable phone so I don't even know, just a thought.

[Norellicus]

I thought the mobile authenticator "serial" was some hardware ID on your phone?

I don't have a capable phone so I don't even know, just a thought.

[jinkazama]

if you are the true owner and have an id that proves you're the true owner it should be np

Yea she is, she faxed them the form found on their website with a photo id and all that good shit. Just know telling how long it'll take haha

[Katlan]

I thought the mobile authenticator "serial" was some hardware ID on your phone?

I don't have a capable phone so I don't even know, just a thought.

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Doesn't backing up the iphone prevent this from happening? Ive had to wipe my phone before, and backed it up just fine to where even the authenticator still worked. Wouldn't really call the apple store guy a dumb ass when they ask u if u have backed it up

[jinkazama]

He didnt ask me if I had it backed up, and I didnt have it backed up on my laptop but the screen went out so returned it lol

it got fixed tho