Yeah I think it is pretty much common knowledge that NCSoft has never in the past (and probably never will in the future) "truly" care about their NA/EU branches/customers. Things won't change with Aion 3.0 or 4.0 and probably won't change their practices when Blade & Soul comes out. Folks have said in the past "Well NA/EU is where the $ is at." Well that is fine and dandy, but NCSoft ultimately doesn't care... enough. Sure they care enough to pitch you their games and get you to open your wallet, but they won't give an inch beyond that. I am not surprised at all that the majority of the office personnel have quit (moved on to definitely greener pastures) or have been laid off.
Don't get me wrong I can see that for some Aion is still fun to play or games like Blade & Soul will be fun to play, but if you have had such horrible experiences in the past, and still do, I question why you would want to still play any of their games. I played Aion for 6 months (since release) and then quit after seeing how NCWest/NCSoft handled the game. No questions asked, no bitching either, I just moved on.