1. FFXIV Reset Timers
    Last daily reset was 20 hours, 31 minutes ago / Next daily reset is in 3 hours, 28 minutes
    Last weekly reset was 1 days, 13 hours, 31 minutes ago / Next weekly reset is in 4 days, 20 hours, 28 minutes
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  1. #1
    I have no idea tbh
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    Subscription issue w/Mog Station. 401 error - new

    Sono pls move if wrong section..

    (Please note my CC is perfect, any CC I try same result and I can see it is Auth'd via Amex as many times as I try. this is not a Credit Card approval issue)

    tl;dr when i started billing last month I was caught in the 401 issues and after giving up trying to do the 6 month credit card thing I caved and bought Crysta via paypal for one month.

    Went in several times since then and put in CC info - registration said updated.

    Today I wake up to "your subscription could not be renewed please do over".

    Log in to Mogstation, enter info, get thru and get 401. Again. Again. Again. It's a known issue w/SE. I want do do the 6 month auto renewal and give them lots of money for many years but I can't get it to work. Can't find Live chat any more, F email. Gonna call them when they open at Noon but not holding out much hope there.

    TIPS?

    P.S. My credit card is not the issue. I can see it's approved. I've tried 3 cards. And I'm not gonna keep buying Crysta at rip off rates and renewing manually.


  2. #2
    Falcom is better than SE. Change my mind.
    Join Date
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    SE's subscription system is absolute crap. I tried to for about 3 days using Global Pay or whatever they're called until I had enough then used my card to purchase Crysta through Ultimate Pay. Sure enough that worked without any problems.

    Nobody really seems to know what the problem is. There's a 70+ page thread about it in the OF and no reps have responded or anything. So it's an issue SE really doesn't seem to care to look into.

  3. #3
    I have no idea tbh
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    I finally got SE on the phone and they recommended doing the Krista/Ultimate crap thing, said try converting back to credit card auto-renewal in a few months.

    Tried that, but since I'm doing now at work and not Home since daytime, etc... IP ADDRESS MISMATCH FAIL and now I'm locked out from Ultimate crap too... told by playspan to wait for 24 hours.

    Looks like no way do I get resolved today.. and knowing SE this means the weekend is shot too. At minimum.
    I don't understand why SE is chomping at the bit to get 10 years of my money again.

  4. #4
    Falcom is better than SE. Change my mind.
    Join Date
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    Wow. They even have that IP crap on mog station? GG...

  5. #5
    Ranger
    9900klub

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    http://support.na.square-enix.com/main.php?id=5382&la=1

    this is the suggestion that SE gave Aerides and other people, which of course is whats screwed up.
    this is why we cant have nice things I guess, sorry Aeri

  6. #6
    I have no idea tbh
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    My other last resort is to go and get one of those stupid card thingies to try the Ultimate thing that way, but come the F on guys...and that will only kick this problem down the road till next month. Trying to pay SE for 14 is like trying to fix the debt ceiling...

    SE -Your payment system doesn't process a valid authorization from my credit cards, and I am not the only person
    SE- When your system fails and I try again your system thinks I'm a fraud and locks me down? lol
    SE -Your substitute payment system to buy crysta doesn't like the fact that my IP doesn't come from FL even though I do (even though Paypal says it's ok and I have money there)

  7. #7
    Bagel
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    This has been an issue ever since FFXI - I remember having similar problems like 3 years ago. Plus, their suggested troubleshooting approach is laughably awful - 'try contacting your bank and if that doesn't work then <<See You Again>>, lulz'. Just hopeless - did they put Sage Sundi in charge of Billing and Receipts?

    These days I just buy Stupid Crysta. At least that actually works most of the time.

    How come they fixed everything else in the game that was broken/sucked, but not the means to gain their just financial reward? I just don't know what even...

  8. #8
    Falcom is better than SE. Change my mind.
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    Since XI? I don't think I ever had an issue with POL with payment. But yeah, there's so much back and forth, he says/she says going on regarding the issues I don't know what to believe. People who contacted GlobalPay say it's a problem with SE and they'll try to contact them, some people say the error is because it's being secured over a unsecured connection (lol... wouldn't surprise me TBH), and of course SE blaming the banks.

  9. #9
    I have no idea tbh
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    So I caved and got an Ultimate Gamer Card off Walmart with email delivery and it worked., but that's a stupid 3 ring circus way to pay. I want to do auto 6 month renewals (cheaper and more convenient)....

    So I'll keep trying that after the normal monthly mess volume goes down. Stay tuned.

  10. #10
    A. Body
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    Lakshmi

    It's unfortunate, but I really don't see SE improving here. I keep hoping for the day that their programmers expand past consoles and porn/flash games, but I just don't see it happening. It's such a shame because the experience could be so much better.

  11. #11
    New Merits
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    I had the same issue, could not set up a recurring subscription with my mastercard and got 401'ed, seems like SE precharges 1 USD to the card and my bank sees it as malicious and doesnt accept it and doesnt let the payment after go through.

    I could purchase crysta and pay with on same card though. /facedesks

    <3 SE.

  12. #12
    Bagel
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    Quote Originally Posted by Corrderio View Post
    Since XI? I don't think I ever had an issue with POL with payment. But yeah, there's so much back and forth, he says/she says going on regarding the issues I don't know what to believe. People who contacted GlobalPay say it's a problem with SE and they'll try to contact them, some people say the error is because it's being secured over a unsecured connection (lol... wouldn't surprise me TBH), and of course SE blaming the banks.
    Ya, the base FFXI sub was always OK but I stopped my direct payment when I quit XI the first time back in 2009. When I came back in 2010 I started using Crysta or paying a month at a time, and that system was just laughably broken, it's like they didn't even want my money.

    Everything to do with XI took work. Putting a group together, grinding levels to 75, CoP, lolSalvage, lololDynamis, even paying for the game was work. Good thing the gameplay was so awesome when it finally got going.

    I sure hope they release something like CoP for XIV, missions like those could keep me hooked for a really long time. Well, OK, not quite as hard as the vanilla version but you know what I mean.

  13. #13
    New Merits
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    Quote Originally Posted by Midnightjade View Post
    I sure hope they release something like CoP for XIV, missions like those could keep me hooked for a really long time. Well, OK, not quite as hard as the vanilla version but you know what I mean.
    Vanilla/pre-nerf/pre-levelsync or bust.
    Beating CoP while it was "Hard Mode" was easily one of the most rewarding feelings I had in XI.

  14. #14
    Bagel
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    Quote Originally Posted by Grieverbk View Post
    Vanilla/pre-nerf/pre-levelsync or bust.
    Beating CoP while it was "Hard Mode" was easily one of the most rewarding feelings I had in XI.
    Yeah, I did it pre-nerf/levelsync as well, actually I think everyone on here did. Such an awesome expansion - best gaming ever. Our tank killed Promathia with Mijin Gakure when most of of the party was KO'd - talk about dramatic.

    I think my only criticism would be that promies were kind of murderous for casual players back then - I knew a bunch of folks in my social LS that simply gave up on them. Maybe grade up the difficulty rather than putting a big roadblock at the beginning of the expansion? Would probably work a bit better.

  15. #15
    Falcom is better than SE. Change my mind.
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    It was fun, but fuck having to buy gear for caps. That got so annoying.

  16. #16
    A. Body
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    Quote Originally Posted by Corrderio View Post
    It was fun, but fuck having to buy gear for caps. That got so annoying.
    Level/Gear sync is already in play, so even if they did add in something like that, any gear higher then the content would work fine. Doesn't really fit the games current design, so I'm in no way expecting it to happen. Remember CoP, for the greatness it was, back then, because I really don't see something similar ever happening again.

  17. #17
    Falcom is better than SE. Change my mind.
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    Yeah that's what I meant regarding. I beat CoP before the nerf (and on lolPLD to) but the gear thing was probably the most painful aspect of the expansion to me.

  18. #18
    I have no idea tbh
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    New month, same shit, anyone else?

  19. #19
    Relic Weapons
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    Odin

    Nope, went smooth for me this time. All incl. Veterinarian Bonus (Badum Tish).

  20. #20
    Sea Torques
    Join Date
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    This just happened to me as well, getting 401/601 when trying to renew my subscription. I also tried buying crysta to use, but also gives me a 401 error for that.

    Anyone had any luck with this?