Called back and was just told to call motorola...
Called back and was just told to call motorola...
Keep harassing them. If you get a bullshit response, ask for the next person up. And keep moving on up until they fix that shit. Cause I guarantee now they will try to charge you for that tech visit as well.
Talked to a supervisor. the 300mbps service is only configured to work w/ their modems. Basically told me if I wanted the service then I'd have to rent one of their modems or downgrade to a slower speed. Most he offered me was $10 off for one month (The modem is 10/month rental) and what translated to "Sorry, too bad" that my modem doesn't work (Even though I specifically called and asked them if it'd be compatible w/ their 300mbps service before I bought it and was told that it would)
That supervisor I can guarantee is full of shit.
That supe is full of shit, as Melena said. I know of PLENTY of customers ( me included ) that use personal modems instead of ones given out by TWC and I still hit 300 + with no problem.
Honestly, keep calling until you get someone whose not pants on head retarded. Don't get the answer you like, ask for the next person up. I've had to do that a few times with Comcast in the past when I got a rep who probably needed a coach on how to wipe their own asses properly.
Spoken with 4 supervisors now; same story with each one; not getting anywhere
They are giving you the run around. And fuck I thought comcast was horrible. There is absolutely no difference between the modems they issue, and the ones you buy. May want to try asking for retentions, tell them you were assured by a rep over the phone that the modem you wanted to purchase was compatible with the service and there would be no degradation in speed quality, and now that you have it, they are telling you otherwise.
I would even take it one step further and say a supervisor told you it would work. If they still want to play dumb ask them point blank why should you stay with them? Be calm and professional, but ask the questions. If it was me on the line, this is how I would do it.
me: Hi Mr. Supervisor. Thank you for speaking with me. I first want to let you know that I'm not upset with you and of course nothing is personal. [then state problem]
Sup: blah blah not our problem
me: I understand you weren't the supervisor that told me this modem would work. However, I made this purchase on good faith that WOW was telling me the correct information. What am I supposed to do now?
**If they play ball or offer a good discount then make the decision based off of that**
Sup: blah blah not my problem
me: I have to say this is disappointing. Mr. Supervisor, I feel like I've been misled and to be candid, lied to. At this point why should I keep my service with you?
**This is a bluff. Hopefully it's enough of a push for them to do something. If they do not ask for the supervisor's full name and if they have an employee number and say you will file an official complaint.**
Threatening to leave to a 4 techs now and a supervisor and all I've gotten was basically "That's unfortunate, but understandable"
Wow what a shit company.
Tried finding one of their 2 300mbps on ebay/craigslist and no go
Arris DG2470A
Arris TG2472
Good call. Looked at my bill today; $191.90 (when my bill is 85 including modem rental fee, so with taxes prob 90);
Called and spoke to a rep who wouldn't put me on with a supervisor. Instead said he was emailing one and that they'd call me back within 2hrs. Told him that if they can't connect me with a supervisor then to connect me with whatever department discontinues the service. He actually xferred me to that department, but then they were like hold on and xferred me to the supervisor I was wanting to speak to. Got him to drop my bill to the flat $85
What company are you dealing with ?
Wow! (formerly known as Knology)