LM-17 wtf

[Staleyx]

Was changed from lm17 to lm08. It was changed way earlier today but I never saw the reactivate button at the bottom lol. But yes those servers are down atm.

[Staleyx]

Getting UCS-5000 error now, saying playonline info is wrong, to retry.

When I called, the rep did say that I wont be able to play today, said sometime Thursday morning.

[Mistress Stowastiq]

Okay, so I've had this error message since the 29th of this month. I called SE the next day and they took my information and are "investigating" the issue. They informed me that I'd be contacted as soon as more information to this matter is available. I'm yet to recieve any calls or emails since, though I did recieve an email about a credit card "chargeback" on the 29th, which is what I THINK this is all about.

The error message says that I'm banned and it states that it's permenant in the sentence "Accounts that have been banned will not be reinstated under any circumstances." This worries me. I've put years of time into my character, and I'm not about to lose him now.

What worries me even more is that...a few days ago my LS did Dynamis. We waited a good 2 hours for another LS to exit the zone and about 30 mins before we were able to enter, a Japanese LS arrived. The leader said all this crap about not letting us have the zone, that we should random, blah blah. The leader wouldn't negotiate. It came down to a /trade war to the Trail Markings, and we won. Our LS leader got the glasses for us, but accidently (idk how) traded a glass to one of their members. So now the Japanese LS had a glass and all hell broke lose. They all started to enter the zone and lotting our relic and everything else that dropped. Funny thing is, I'm the only person who won a piece of relic (Valor Surcoat, very excited about this btw lol). During the run, they were constantly MPKing us, so this was getting me extremely upset, as well as them lotting all of our drops. We were also planning on fighting Shadow Lord, but that totally fell through due to all wipes from the MPKs. =/ I sent a few /tells to the idiots running around the zone, especially the leader, first trying to suck up and get them out of the zone, but soon after them ignoring me or responding with rude /tells, I sent them a few rude /tells saying a few curses. Also the next day, I sent the leader a /tell and said "You son of a bitch" just for fun lol. So yeah, I'm hoping none of this drama caused me to get in trouble, and this ban. It was a very frusterating matter, and I hope my LS would back me up if this all led to me getting banned.

So after all the blabbering...I just wanted to say that yes...I did get an email reguarding my debit card and a chargeback. So I guess that truely is the problem and why I got this ban message, BUT, I noticed my bank statement shows the payment is pending, so I don't get it. What do you guys think?

Also, a few days ago, I reactivated my friend's account with my debit card info, a sent over a bunch of items to my account...could that possibly be the problem? Maybe SE thinks I was hacking another account or something? Though, I'm still able to use his account and characters 100%.

Sorry, I got a ton of questions, but some clearing up would be amazing. Thanks guys.

Wow the amount of tolerance you have for people's bullshit amazes me. You have incredible patience. I would have been all over a gm call on them way before they would have had a chance to mpk. GM's must love you with your "attempt to resolve the dispute on your own before contacting a GM," thing.. . As far as your account goes, I would be more suspicious of the previous activity on the 2nd account you reactivated. Still, it is just too coincidental that you had the official charge back notice so I bet it is merely a credit card issue. If the other LS was going to call a GM on you, I can't see them being dumb enough to mpk you too.

[Milkster]

I just hope all the bullshit we've been putting up with like this, for the past 7 or 8 years does not carry over into FFXIV.

[ringthree]

I just hope all the bullshit we've been putting up with like this, for the past 7 or 8 years does not carry over into FFXIV.

This is a payment issue. It happens. It sucks. It's inevitable. This is not a problem that just exists for FFXI or SE.

The grass is not greener on the other side of the road.

[Staleyx]

UCS-5000 error

What now..

[Izzy]

This is a payment issue. It happens. It sucks. It's inevitable. This is not a problem that just exists for FFXI or SE.

The grass is not greener on the other side of the road.

Mine wasn't a payment issue, along with a few other people I know. They flagged our accounts for "irregular activity" somehow. They probley cross-referenced the names on our cards with the names on the account and suspended any of them that didn't match.

[Iraphine]

Here is the transcript of my chat with customer support:

Melanie is the most retarded Online Customer Support personnel they have I think. I was unfortunate enough to have her once, she was no help whatsoever. A hour later I tried the chat again and got someone else, who was actually able to help me.

I would try again til getting a different person.

[Staleyx]

Still UCS-5000 error. Hmm Playonline maint should be over now, but still giving me this error.

[Moosey]

Every. Single. Month. For the past 5 fucking months, LM-21 because of "unpaid fees from declined card". Usually happens during registration server maintenance so I can't even resolve it via pol for a day or so. It's a fucking bank card, and the money has always been there.

This shit got old the second time it happened.

Won't let me in right now due to maintenance...but the POL site says the maintenance was yesterday..?

[ryskar]

Every. Single. Month. For the past 5 fucking months, LM-21 because of "unpaid fees from declined card". Usually happens during registration server maintenance so I can't even resolve it via pol for a day or so. It's a fucking bank card, and the money has always been there.

This shit got old the second time it happened.

Won't let me in right now due to maintenance...but the POL site says the maintenance was yesterday..?

I think it got extended.

Personally, I'm wondering if my ban is permanent. I did nothing but change my payment info, but it's been almost two weeks.

[Moosey]

I think it got extended.

Personally, I'm wondering if my ban is permanent. I did nothing but change my payment info, but it's been almost two weeks.

I am able to get back in now, nothing outstanding. Fees are as they should be. SE's system is just fucking stupid.

Have you called them at all?

edit: the amount of times you have to use the security code when reactivating an account is amazingly ridiculous.

[Butcher]

Called today, got email two days ago about acct ban not being reversed, asked the guy why, he told me it was due to "Irregular activity" on the acct and that it could not be unbanned(also told me that the email was decieving that it could not be amended with verified info). Asked for the supervisor, he told me he could not give me one and gave me a address to send my complaint to:

William Bisby
Square Enix inc @ 999 North Sepulveda blvd 3rd floor, El Segundo,CA 90245

Not sure if this will help anyone, but i really hope this gets resolved within a couple weeks at most.

[MarkM.]

Just another fine example of SE's great customer service!

[ryskar]

I am able to get back in now, nothing outstanding. Fees are as they should be. SE's system is just fucking stupid.

Have you called them at all?

edit: the amount of times you have to use the security code when reactivating an account is amazingly ridiculous.

Called them three times since last monday. Whatever happens, happens.

edit:

SEI POL Joevan: Hello, Cam, thank you for contacting the PlayOnline Information Center. Just a few moments while I review your question, please.
Me: Sure
SEI POL Joevan: For verification purposes, may I please have the first and last 4 digits of your credit or debit card?
Me: I really want to know if my account is permanently banned or not
Me: ----
SEI POL Joevan: Thank you. We have confirmed that your account has been banned due to irregular activity. Unfortunately, this account cannot be unbanned. We apologize for any inconvience this has given you. Feel free to contact William Bisby to discuss this issue further:
SEI POL Joevan: AT
TN: William Bisby
SEI POL Joevan: Square Enix, Inc.
SEI POL Joevan: 999 N Sepulveda Blvd 3rd
SEI POL Joevan: El Segundo, CA 90245
Me: It shouldn't be permanently banned since I've done nothing but change my payment info, but it's been almost two weeks... I'm worried
Me: I see...
Me: Can I have a phone number?
SEI POL Joevan: No; William Bisby can only be contacted by postal mail.
Me: ...That makes no sense, he doesn't have an email?
SEI POL Joevan: No, he does not.
Me: ...I see.
Me: Thanks, I guess

cool story bro

[Moosey]

That's pretty lame.

William Bisby sounds like a fake name, they're probably just fucking with you guys.

[Staleyx]

Called SE again today. They said my password was incorrect, why I was getting the UCS5000 error, but thats false because I was able to login to playonline. I tried to explain that to them, but there fucking retarded.

So I come home, try the new password. O guess what, UCS5000 ERROR, waiting in line on Playonline chat support now. This is total bullshit.

[ryskar]

That's pretty lame.

William Bisby sounds like a fake name, they're probably just fucking with you guys.

That was my first thought. I'm sending a letter anyway, but the whole thing reeks of them trying to get rid of me, lol.

[Thorny]

i've heard that name/address before so if it's fake it's widespread fake

[uzuraga]

so SE is giving false information to their clients??? wtf??
i still have no news of my account ........been 2 weeks already ..........this is bad....ima try talk to SEI again...this is bullshit...im so frustrated...
Uzu