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  1. #1
    The mods are in on it
    Join Date
    Jun 2008
    Posts
    5,806
    BG Level
    8
    FFXI Server
    Phoenix

    Anyone else just get this email from SE?

    Dear valued FINAL FANTASY XI player:

    Square Enix is committed to protecting your user information. We have just been alerted to a potential breach of Square Enix’s secure systems from an external source. This may have resulted in the disclosure of a limited number of PlayOnline IDs, passwords and user account data. Please be assured that your credit card data has not been compromised. We are taking this matter very seriously and are conducting a full investigation.

    As a precaution we are notifying you of this potential breach and we are resetting your PlayOnline password.

    Please contact our Support Center by web chat and obtain a new password that differs from your prior password. Please keep this new password safe and always be on the alert for any “phishing” emails that ask you to disclose personal or financial information.

    Support Center
    http://support.na.square-enix.com/jump/chat2/

    Hours of Operation: Mon-Fri 9:00AM to 6:00PM
    *This week only, the Support Center will handle calls for this issue on Saturday June 5, and Sunday June 6.
    *Please note that due to a large number of calls, it may take a long time until your call is handled. We apologize for the inconvenience this may cause.

    This e-mail has been sent out for your information only. Please do not reply to this e-mail address.

    Again, we apologize for this inconvenience and we thank you for your continued support.

    I just tried logging in and my password has actually been changed. Anyone else get this email?

  2. #2
    New Merits
    Join Date
    Nov 2008
    Posts
    226
    BG Level
    4
    FFXI Server
    Asura

    SE email Real or Fake(?)

    Idk if this email is real so i'm not clicking on the links thow i'm not gonna say it fakes either anyone else receive or know someone who gotten an email like this i've never heard of someone getting this email be4 so i'm just asking, i put in orange reason why I think its fake

    From: SQUARE ENIX (support_eu_ol@square-enix.com)
    Dear valued FINAL FANTASY XI player:

    Square Enix is committed to protecting your user information. We have just been alerted to a potential breach of Square Enix’s secure systems from an external source. This may have resulted in the disclosure of a limited number of PlayOnline IDs, passwords and user account data. However, since your PlayOnline ID is linked to your SQUARE ENIX Account, your PlayOnline account was not compromised as a result of the potential breach. Please be assured that your credit card data has not been compromised. We are taking this matter very seriously and are conducting a full investigation.

    As a precaution we are notifying you of this potential breach. As always, please be on the alert for any “phishing” emails that ask you for any personal or financial information. This e-mail has been sent out for your information only. Please do not reply to this e-mail address.

    Support Centre
    EU EN
    http://support.eu.square-enix.com/jump/chat2/
    EU FR
    http://support.eu.square-enix.com/fr/jump/chat2/
    EU DE
    http://support.eu.square-enix.com/de/jump/chat2/

    Opening Hours: Monday to Friday 9:00 – 18:00
    *Our chat support will be available on Saturday the 5th and Sunday the 6th for enquiries related to this issue only.
    *Depending on the call volume it may take longer until your call is answered. We apologise for the inconvenience this may cause.




    Again, we apologise for this inconvenience and we thank you for your continued support.


    MESSAGE IMPORTANT CONCERNANT VOTRE COMPTE FINAL FANTASY XI

    Cher joueur de FINAL FANTASY XI:

    Square Enix s'engage à protéger vos informations personnelles. Nous venons d'être alertés d'une faille potentielle des systèmes de sécurité de Square Enix qui a pu engendrer la diffusion d'un nombre limité d'identifiants PlayOnline, mots de passe et informations utilisateurs. Toutefois, votre compte étant lié a un compte SQUARE ENIX, votre identifiant PlayOnline n'a pas été compromis suite à cette faille potentielle.
    Soyez d’autre part assuré que les informations relatives à votre carte de paiement n’ont en aucun cas pu être affectées. Nous prenons ce problème très au sérieux et conduisons actuellement une enquête complète.

    Par mesure de sécurité, et en réponse à cette éventuelle faille, nous vous remercions d’être particulièrement vigilant quant aux e-mails de "phishing" (escroquerie par courrier électronique fallacieux ou site Internet contrefait) qui vous demandent de divulguer vos informations personnelles ou financières.

    Centre d'assistance
    EU EN
    http://support.eu.square-enix.com/jump/chat2/
    EU FR
    http://support.eu.square-enix.com/fr/jump/chat2/
    EU DE
    http://support.eu.square-enix.com/de/jump/chat2/

    Heures d’ouverture: Lundi au Vendredi 9h00 – 18h00
    *Notre service d’assistance par chat sera ouvert le samedi 5 et le dimanche 6, pour les requêtes liées à ce problème uniquement.
    *En fonction du nombre d’appels reçus, le temps d’attente pourra être sensiblement plus long que d’ordinaire. Nous vous prions de nous excuser pour la gêne occasionée.


    Cet email vous a été envoyé pour votre information seulement. Merci de ne pas répondre à cet email.

    Nous vous prions de nous excuser pour la gêne occasionnée et nous vous remercions pour votre support.


    WICHTIGE NACHRICHT ZU IHREM FFXI ACCOUNT


    Sehr geschätzter FINAL FANTASY XI Spieler:


    Square Enix ist dazu verpflichtet, Ihre Benutzer-Informationen zu schützen. Wir wurden soeben von externen Quellen auf eine potentielle Lücke in Square-Enix’s Sicherheitssystemen hingewiesen. Dies könnte zur Folge haben, das eine begrenzte Anzahl von PlayOnline IDs, Passwörtern und Benutzeraccount-Daten offengelegt wurden. Da Ihr Account mit einem SQUARE ENIX Account verknüpft ist, wurde Ihre PlayOnline ID durch die möglicherweise bekannt gewordenen Informationen nicht kompromittiert. Seien Sie bitte versichert, das Ihre Kreditkarten-Daten nicht kompromittiert worden sind. Wir nehmen diese Angelegenheit sehr ernst und führen eine komplette Untersuchung durch.

    Als Vorsichtsmaßnahme benachrichtigen wir Sie über diese potentielle Lücke. Seien Sie bitte immer vorsichtig im Umgang mit sogenannten „Phishing“ Emails, die Sie nach persönlichen oder finanziellen Informationen fragen. Diese Email wurde nur zu Ihrer Information versandt. Bitte antworten Sie nicht auf diese Email-Adresse.

    Support-Center
    EU EN
    http://support.eu.square-enix.com/jump/chat2/
    EU FR
    http://support.eu.square-enix.com/fr/jump/chat2/
    EU DE
    http://support.eu.square-enix.com/de/jump/chat2/

    Öffnungszeiten: Montag bis Freitag 09:00 bis 18:00 Uhr (GMT)
    *Unser Chat Support wird am Samstag, 5. Juni sowie Sonntag 6. Juni zur Verfügung stehen, allerdings ausschliesslich für Fragen bzgl. dieser Problematik.
    *Abhänging von der Anzahl der Anfragen kann es eine Weile dauern, bis Ihre Anfrage beantwortet wird. Wir entschuldigen uns für etwaige Unannehmlichkeiten.


    Wir entschuldigen uns nochmals für diese Unannehmlichkeit und danken Ihnen für Ihre Unterstützung.

  3. #3
    The Spooniest of Bards
    Join Date
    Nov 2009
    Posts
    1,690
    BG Level
    6
    FFXIV Character
    Lucian Esperance
    FFXIV Server
    Sargatanas
    FFXI Server
    Shiva

    I got one as well, from NA support. Clicking the link (not on my computer or one with ffxi even installed) does take you to squenix support, the store link works and if you click the square enix logo it takes you here: http://www.square-enix.com/na/

    So now I'm kinda of weirded out. I won't be able to see if my password was actually reset til I get home. D:

  4. #4
    The mods are in on it
    Join Date
    Jun 2008
    Posts
    5,806
    BG Level
    8
    FFXI Server
    Phoenix

    Looks like we made the same thread at the same time. I got the same thing, except my email address was na_ol. Can you still log in though? I sure can't.

  5. #5
    Banned.

    Join Date
    Oct 2007
    Posts
    5,687
    BG Level
    8

    I don't understand the angle if it was a scam, the links are real.

    Maybe someone trying really hard to troll, maybe legit.

  6. #6
    Banned.

    Join Date
    Oct 2007
    Posts
    3,878
    BG Level
    7

    Unless they hacked square-enix.com, or the links were disguised, it should be real.

  7. #7
    The Spooniest of Bards
    Join Date
    Nov 2009
    Posts
    1,690
    BG Level
    6
    FFXIV Character
    Lucian Esperance
    FFXIV Server
    Sargatanas
    FFXI Server
    Shiva

    That's what I thought as well. I'm still kind of skeptical to put info in though. :\

  8. #8
    D. Ring
    Join Date
    Oct 2006
    Posts
    4,960
    BG Level
    7
    FFXI Server
    Leviathan

    It's also translated to two different languages. I can't imagine someone trying to scam would go through those lengths to make it look legitimate.

    Normally scams are something like "Hello, you have big money in Nigeria estate, please to send money us $500 for make prize worth many millions!"

  9. #9
    Relic Weapons
    Join Date
    Feb 2006
    Posts
    387
    BG Level
    4

    How about someone call SE about it rather than use internet contact.

  10. #10
    Smells like Onions
    Join Date
    Mar 2009
    Posts
    6
    BG Level
    0

    My friend's password was just reset, they locked his account and are giving it back to him in 12 hours or so they say.

  11. #11
    New Merits
    Join Date
    Nov 2008
    Posts
    226
    BG Level
    4
    FFXI Server
    Asura

    Well Only reason i'm skeptical is because, simply my GF didn't get an Email, I can Log in And have been online or day, if there was a breach in secruity i would assume there woulda been a post on there front page aswell,

  12. #12
    Q_Q
    Join Date
    Jun 2007
    Posts
    379
    BG Level
    4
    FFXI Server
    Bismarck

    Friend got this email too, but I didnt.

  13. #13
    Banned.

    Join Date
    Oct 2007
    Posts
    5,687
    BG Level
    8

    Few people in my shell got email, few didn't. I personally didn't on either of my characters, for whatever that's worth.

  14. #14
    Banned.

    Join Date
    Jul 2008
    Posts
    2,937
    BG Level
    7

    i got an email but my password hasn't been reset

  15. #15
    The mods are in on it
    Join Date
    Jun 2008
    Posts
    5,806
    BG Level
    8
    FFXI Server
    Phoenix

    So I could've avoided all this shit if I had a security token. Great

  16. #16

    theres another thread about this <,<

  17. #17
    The Spooniest of Bards
    Join Date
    Nov 2009
    Posts
    1,690
    BG Level
    6
    FFXIV Character
    Lucian Esperance
    FFXIV Server
    Sargatanas
    FFXI Server
    Shiva

    Quote Originally Posted by Mazmaz View Post
    So I could've avoided all this shit if I had a security token. Great
    Except "Oh no! We're sold out for months!" -_-

  18. #18
    Sea Torques
    Join Date
    Feb 2009
    Posts
    511
    BG Level
    5
    FFXI Server
    Valefor

    Is this thread for real?

    You get a message saying your password has been reset by SE. You try to log in, and lo, your password has been reset.

    Do you A) call SE or B) ask BG.

  19. #19
    Q_Q
    Join Date
    Jun 2007
    Posts
    379
    BG Level
    4
    FFXI Server
    Bismarck

    Quote Originally Posted by LinktheDeme View Post
    theres another thread about this <,<
    They were both made at the same time.

  20. #20
    Chram
    Join Date
    Aug 2007
    Posts
    2,713
    BG Level
    7
    FFXIV Character
    Nours Ode
    FFXIV Server
    Sargatanas
    FFXI Server
    Fenrir

    BG is often more productive than SE.

    Besides SE EU support is closed atm.

    PS: That's the E3 surprise, called it.

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