Took about an hour for an agent to get back to me, but he verified my account and told me what the new PW was and told me to change it.
Took about an hour for an agent to get back to me, but he verified my account and told me what the new PW was and told me to change it.
Last time i got my password Changed i spent 45-1hr waiting, then reopen'd another chat box, with the other one open and got one in 10min... finished my process and the other one was still waiting lol
I got this email too.
I'm totally weirded out because I got DC'd while playing ~3 or 4 hours ago saying my account had been accessed from another terminal. I changed my password but didn't think too much of it as I had a security token (I guessed it was just a server fart or something :3 )
Changing my pass just to be sure.
Also, I was dual-boxing at the time and only one of the accounts was accessed.
I got this email but my password wasn't changed..
I doubt this is fake but I'm still not doing anything about it until they make me
I wonder just how many emails got sent out.. I've been on hold for just about 2hrs. D:
My mothers account got hacked *Yes I said my mom sup*. She is a raging bitch at the moment. Though, I do feel sorry for the SE representitive that has to deal with the bitch rage at the moment.
This seems to have just happened to one of my mule accounts. Unable to login due to an incorrect password. I received no email, though since I set up the account many years ago I may just not be checking the correct address.
I've been unable to get in touch with customer support through their webchat thing, though my patience to check the screen for an hour or more is very thin.
Agent answered while playing Starcraft 2, of course I wasn't paying attention. He closed chat 2 mins later. (Waited 5 hours too.)
got the same email, nothing wrong with my account, playonline getting hacked?
get offa ma bg znozzy! miss u <3 (just alittle)
She got her account back nothing was taken. Now she can quit freaking the fuck out and raging on everyone. Good god who would have thought that she would get so attached to her chara. Old people I love Mia but I would at least calmly call not freak out.
If squenix closes while your on hold does it say anything? I've been on hold since 8. D: It's after 9 now.. EST
Edit: Apparently they're still open. I just got my new password a few minutes ago.
Had the live chat session open and on hold for like an hour, I step outside to take a phone call which took like maybe 4 minutes. Come back inside and sure enough, a support representative had messaged me and I was afk, so he closed the chat window.
Now they're closed.
God I hate SE's customer service.
I have a linked account, deactivated one-time password some time ago but obviously still use my SE ID/Password. I received the e-mail but my account password was not changed.
Got an email similar to the ops. Every thing worked out ok though, just needed to get the password reset.