Item Recovery
You can send requests to restore in-game items that have been lost. However, requests for item restoration will only be honored a limited number of times.
- A request must be received within one week (7 days) after the item's loss.
- The GM staff will only compensate for items that are confirmed via investigation.
- There is no guarantee that items lost in this manner will be recovered, nor can we provide an estimated time of completion.
To submit an item recovery request, do so via "Help DesK" > "I can't move my character or log out of the game" > "Other," with detailed information on the date and area where you noticed the loss.
Reasons
Losing items or gil can be a trying experience. We will try our best to recover these types of items, but there will be times when this is not possible. We appreciate your understanding if this should occur.
Players can only utilize this service a limited number of times. Please consider carefully whether this service is necessary due to its restrictions.