Well today something really terrible happened to a friend of mine. She is lv75 PUP BLM RDM with all the best gear you can imagine and she logged on tonight to discover that someone had logged onto her account and stolen/dropped all her gear, but not only that, he de-leveled her PUP to 57.
I've heard stories of people getting hacked and getting their accounts restored, but this has alot of very rare items like Zenith Mitts+1, Heralds Gaiters, BLM AF2, BLM AF1+1, RDM AF2, Dalmatica and an assortment of other priceless gear that it took her many months if not years to obtain.
My question is, is there any special way she can approach GM's? The problem with this situation is that the person knew her info and was a long time friend. Does the fact that the person had her info nullify all chances of getting her items back? GM's up to this point have pretty much told her she got fucked and there is nothing she can do about it. Does anyone know of any special ways you can approach GM, like ask for SGM or someone?
Thanks in advance,