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On March 2, 2011 02:54:56 [Customer Service] wrote:
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Hello Celle! Thank you for contacting us regarding . We do apologize for the delay in responding to your request for GM assistance. This is not the level of service which we are striving to provide and we are taking steps to remedy the situation as quickly as possible. As we are responding to the tickets that have been submitted we are discovering that, upon arrival, a majority of the issues reported have already been resolved. In order to get assistance to those of you who still need it I am sending out this response. If you still require assistance then please simply type “yes, I still need assistance” and click the “Reopen Issue” button. Rest assured that your tickets will still be answered in the order that they were created. We hate sending out messages like this to those of you who have been waiting so long, but this should speed up the time it takes to get assistance to you. Again please accept our sincerest apologies for this delay. If you have any additional questions or concerns then please don’t hesitate to let us know. Thank you for your continued support of Trion Worlds and for playing . Your reference number for this question is 110228-006255 Sincerely, GM Giant Manager In-Game Support Trion Worlds Inc.