Just got a new laptop and have problems already.

[Vandole]

i bought a Maingear alt-15, and it bragged about how good its touchpad is.. turns out when i got it the drivers were not installed for the touchpad and i couldnt use any function other than point and click.

I put in the driver disk thinking that if i install that stuff it will simply work. Nope.
whenever i try to mess with any settings it says "Sorry... xxx requires a synaptics touchpad and the synaptics pointing device driver."

http://www.notebookforums.com/t/2369...st-impressions has a similar error but his hotfix didnt work.

I uninstall that driver, restart my laptop then go to the synaptics website for their latest official driver, and i still get the same error.

When i go to control panel and view it in my hardware, it recognizes as a synaptics touchpad before any type of driver comes around. anyone have advice before i can get hold of their customer support? this problem along with many others through this service as a whole i've received is really making me want to get as much of a refund as i can and just wash my hands of this company; but i do want to try to get this working before i go that route.

edit: oh yeah, in the mobility center for it i can't do ANY changes to the brightness of the screen or through the function keys.

Spoiler: show

they emailed me saying they were taking an extra week on this to ensure quality as well............ lol

[Anakron]

Looks like that's actually a Clevo W250EQ, in which case you're better of seeking advice here: http://forum.notebookreview.com/sage...wners-lounges/

[Vandole]

there's no w250EQ in what you linked from what i could see, but i'll looksee.

edit: it appears what i have is a sager np6165, but there's no thread on that.


edit: http://forum.notebookreview.com/sage...rs-lounge.html found it they labelled it wrong

edit edit: its a Clevo w150 ER

[xerodok]

How much did you pay for this no-name netbook?

[Yugl]

Who sold the laptop? Typically, you receive customer service through the reseller rather than Clevo/Sager directly. BIOS update perhaps (No clue what I'm talking about there, but wouldn't be a bad idea)? Also, try Sager's drivers here: http://www.sagernotebook.com/index.php?page=support

Edit: Clevo's is here http://www.clevo.com.tw/en/e-services/Download.asp

[Vandole]

i thought i said what it was? Maingear is the maker.

[Yugl]

Oh, I thought that was just the model's name (Sager, Clevo, and Malibel? are the same), not the website.

[Vandole]

yeah...

Well, turns out they gave me the wrong driver disk and once we finally found out which proper one from clevo everything is allllll hunky dory now. Woo.