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  1. #981
    The Real Cookiemonster
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    Quote Originally Posted by Yabby View Post
    I'm hearing a lot of Government groups who, for some fucking reason, still don't understand why most of us delay updates for a few weeks are being hit hard right now.

    I get wanting to patch as quickly as possible, but if it bricks your site every few months, you would think you would start putting a delay on things.
    It came in via defender security updates and not regular windowsupdates, so if you have the ASR rule it goes haywire, regular deferral on updates haven't saved any of the clients I work with at least.


    (edit for more info

    Windows Update for Business provides three types of updates in Windows:

    Feature Updates. These updates include security and quality revisions, and feature additions and changes. They're released approximately every 4 to 8 months.
    Quality Updates. These operating system updates typically are released the second Tuesday of each month (though they can be released at any time). These include security, critical, and driver updates. Updates to other Microsoft products (such as those for Microsoft Office or Microsoft Visual Studio) are also treated as Quality Updates.

    Non-deferrable updates. Antimalware and antispyware Definition Updates from Windows Update are mandatory and cannot be deferred. )

  2. #982
    Hyperion Cross
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    I surrendered today over an issue, here's my report if anyone has seen it:

    Win 10, Office 365 by the way. I scrubbed out personal identifiable information like names

    Hey team, I have an extremely curious problem that i wondered if you have any input on
    I've just been troubleshooting mark's laptop over about 1.5 hours regarding his issue in office 365, specifically in excel and powerpoint.initially, I could not figure out why his Excel was taking ages to load (it freezes for a bit on startup before the main excel screen loads or before the file loads); this was causing frustrations when trying to work as he works with loads of spreadsheets
    So I decided a reinstall of office should be done. This was done and the problem has gone away...... but has moved to the other end. It now hangs for a while on shutdown. The powerpoint issue is gone though, they seem to load fine and close fine.Now, I've done a significant amount of testing and found this

    · Excel will hang upon closing even if no file is opened. This is not a file issue

    · If you leave Excel open for about 3-5 minutes, Excel will close fine like normal

    · If you immediately close Excel under 3 minutes, then Excel will hang and take a while before it actually closes

    · Task Manager does not report any irregular CPU/RAM/DISK/NETWORK usage

    · This is not an add-in issue either; I compared mine and his add-ins and it was the same

    · This issue does not happen in safe mode Excel

    · If you open multiple Excel files; only the final file to be closed and if in under 3 minutes would Excel hang. Closing other files except the last one does not trigger the issue

    · Event viewer doesn't provide any information. It only logs it as a crash (application hang) if you end task Excel

    · Currently I have suggested that for as long as he don't close Excel within 5 minutes, the problem shouldn't be noticed

    Other things are that it's not an account issue too, the problem is still present even if Excel is not signed in. It's not a onedrive issue either (I've seen Onedrive can affect it closing because it waits for upload to upload/sync). Except reformatting, or providing a new laptop, I have no more ideas

  3. #983
    Member since 2006 and still can't think of a title.
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    32bit install or 64bit? If it's a fairly large workbook or has a ton of formulas or addons, 32bit will hang pretty easy due to memory limitations.

    Also, as dumb as this sounds, I've cleared up a ton of excel performance issues just with bios and chipset driver updates (Dell laptop).

  4. #984
    Hyperion Cross
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    64 bit, no file involved

    All the tests i've performed were without a file open, or on a blank file where 1 cel had a food value as a test

    This is dell laptop too haha and indeed updating bios and chipset drivers does sound dumb. but, I admit I didn't think down that line. I'll see when I can get on his laptop tomorrow and run the dell thing. I'm happy to try anything at this point.

  5. #985

    Second the drivers. You will be amazed what will cause issues.

    We had an issue where Vmware Horzion would crash without any errors and would create large dump files (5 gigs a pop). It only happened when using PCoIP. It was filling up hard drives in just a few days of use. Turns out it was an intel G-card issue only happening to dell laptops, and there was a range of drivers version that all had this problem (This is what made it hard to track down, we had hundreds of laptops deployed and this was only happening to about 20 people). Doing windows updates would update almost all of these drivers/firmware, but the G-card driver that fixed the issue couldn't be pulled from windows update. I had to go to intel to get the correct driver.

  6. #986
    Member since 2006 and still can't think of a title.
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    Also for Dell's, download and install Dell Command Update, don't use their other software. Command Update only needs to be installed with admin rights. The Dell Support Center though flat out will not update unless you are logged into an administrator account.

  7. #987
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    The school I work for part time is isolated due to a major mud slide right now. It would take me about 4 hours to drive to it instead of the normal 45 minutes. The firewall there is dying and continually rebooting. It is working in between reboots though. Their main WAN connection keeps going down because of all the storms we have been having and the backup connection is two old school satellite connections that are super slow. In addition to that the DHCP server database became corrupted and crashed and wouldn't come back up. I tried to restore from the backup that was taken automatically and the backup was corrupt too. It isn't a hugely complicated LAN environment but it was still a pain in the butt to rebuild it and it isn't quite 100% back to where it needs to be. Too many darn issues all at once.

  8. #988
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    The user is busy for the rest of the week for me to revisit the laptop. Might an update next week now lol

  9. #989
    Member since 2006 and still can't think of a title.
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    That is always the damn case. I got a laptop to ship back to HP but the person is on vacation and won't be able to drop it off till monday

    Sent from my SM-S908U using Tapatalk

  10. #990

    I remember closing tickets a long time ago because this bitch put in a ticket at 4:59 Friday about an issue she was having, then went on vacation for 2 weeks.

    Ticket Closed: Don't put in tickets if you are not going to be available for support. When she came back, we didn't service her ticket for another week because everyone was pissed off at the move.

  11. #991
    Bard-turned-Miner
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    Ticket status: waiting on caller

    Ticket closed: no response from caller in 48 hours

  12. #992
    Member since 2006 and still can't think of a title.
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    That's pretty much our policy. 72 hours with a follow up each day. If no response, close and tell them to open a new one.

  13. #993
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    "Wemo won’t fix Smart Plug vulnerability allowing remote operation"

    https://arstechnica.com/gadgets/2023...ote-operation/

  14. #994
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    I'm a minor bit depressed/shocked over a user's action.

    We offloaded our office IT equipment to a supplier who manages the imaging, collection/sending out of laptops and other minor equipment.
    This supplier issues boxes out to users for the purposes of returning equipment, but only one size. The boxes are somewhat big and ugly. If I was to give you a size estimate, I would say you can fit a MID TOWER desktop in it with room for padding, but it has to be side ways of course; I would say the height of the box would be approximately 70% of the desktop if stood up.

    A user has been wanting to return a slightly damaged (to the casing) but fully working laptop, so when the replacement was delivered it also came with the box as described above and we gave him a week's gap to transfer stuff over and make sure it's ok.

    Unfortunately the courier company is a bit shit so for some reason they have trouble finding this user's place or even showing up.

    The user got increasingly angry, as well as his wife got increasingly frustrated at the sight of the box in their seemingly large home - 5 bedrooms.

    He snapped earlier and (thankfully) messaged me and my manager via instant messenging, said he disposed of it in the dump.

    <arnold fist meme image>

    It's a Surface Laptop 4 (i7 16gb ram flavour) if anyone is wondering. My manager is dealing with it as it's above my paygrade. But I was just a bit depressed that it's now in some landfill because his wife took it with her to put it in the local dump which is probably still in the box.



    edit: most people work from home with one day a week in office, hence this arrangement. I suppose if lockdown never happened then this probably won't have been an issue as he could just leave it in the office with us haha, but oh well

  15. #995
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    I don't know if this is a fail or not yet but I have worked for MacOS businesses and Windows businesses so I am very comfortable with both. My new job that I have been at for about a year has caught on and even though I am a network engineer as part of the operations team I have been helping out with MacOS and iOS/iPadOS related stuff, organizing and utilizing the MDM system, helping out with Mac issues and troubleshooting etc. as no one else is really comfortable with Mac. So now my bosses boss wants me to switch my full time computer from Windows to Mac so I can test all of our environment from a Mac users perspective to help test new hardware and OS's and everything. I get a brand new laptop on the way and I get to keep my windows laptop but I have to transfer everything over to use the Mac full time. We are a mixed environment and everyone gets to pick what they choose.

    Luckily this doesn't take up too much of my time and I still mostly focus on keeping the network running day to day.

  16. #996
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    Hmm, I guess it depends on the person reading it to determine if it's a win or fail? I see it as a win and none fail because you've increased your value as an employee, but inversely one might say why are you doing it for free/not asking for a payrise etc

  17. #997
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    Quote Originally Posted by The Stig View Post
    Hmm, I guess it depends on the person reading it to determine if it's a win or fail? I see it as a win and none fail because you've increased your value as an employee, but inversely one might say why are you doing it for free/not asking for a payrise etc
    I already get paid very well and I am only 1 year into the job so I don't think a pay raise is necessary. Mac administration is lower on the pay scale than network engineering so if this fills my time when things are slow it isn't a big deal for me. Only hiccup I have run into so far is that there is no Mac equivalent of mRemoteNG which is what I use to SSH/Putty/etc. connect to all our switches so I need to find a suitable replacement and then figure out how to get all the connections configured into the new software. Sucks because the list of connections is pretty long. So far every other tool/program I use is installed on the new mac.

    Side note, this new M3 Pro Mac cost the same as our HP laptops so the whole cost thing is that people love to use as a way to dunk on Macs is not relevant anymore.

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