Originally Posted by
Yabby
I've been building a new VDI environment from the ground up, because the guy i replaced experimented so much with production, it was easier to start new. As anyone who has done anything like this knows, there are little bugs and shit here and there that need to be fixed as you progress to final testing. We have deployed it to about 30 users for testing. Out of those 30 people, 1 has been calling every day about a problem with this or that, 99% of which is just user configuration (How they like it to work). I've been documenting everything i do for the future and my boss walks in and starting reading it.
"You have been fixing all of this shit? These complaints are retarded, stop wasting your time with this nut. If you keep fixing things like this, they will expect too much. Only fix things that affect their performance."
This is the first IT job i've ever had where i can tell a user "No"......