11/11/2015 16:57
Investigation and Handling of Known Issues Occurring After Patch 3.1 (Nov. 11)
We sincerely apologise for several urgent issues that have been occurring since Patch 3.1 went live, such as becoming unable to summon retainers and issues with “The Diadem”.
We would like to provide an update on the current situation regarding the investigation and handling of these urgent issues.
[Issues to be addressed in an emergency maintenance scheduled for Nov. 12, 2015]
・You will be unable to summon your retainer if you queue and enter a duty with your retainer still summoned.
* For players currently unable to summon their retainer, you will become able to summon them again after this fix is implemented.
* For all players, please follow the preventative measures below until this issue has been addressed:
- Refrain from summoning your retainer when queueing in the duty finder.
- If you have already summoned your retainer when you get matched in the duty finder, please dismiss your retainer before entering the instance.
・In “The Diadem” the time limit may expire almost immediately upon entering.
・In “The Sunken Temple of Qarn (Hard)” players may be unable to progress.
・Characters designated as a housemate may not be able to teleport to the house properly.
・Field servers may crash under certain conditions.
・During the Vanu Vanu Beast Tribe Quests , when a player's reputation with the Vanu Vanu ranks up and additional bonus quests become available to the player, quests that have already been completed and cannot be accepted again on the same day become selected.
○Detailed Explanation
Players are able to accept up to three Vanu Vanu Beast Tribe per day. When your reputation with the Vanu Vanu tribe ranks up, you will be able to accept additional daily quests beyond that three-per-day restriction as a bonus for ranking up.
However, there is an issue causing previously completed quests to be included in the bonus quest candidate pool, and if one of the previously completed quests is selected by the system to be a bonus quest, it will not appear for the player. When this occurs, the number of quests that can be accepted per day will be reduced.
To address this issue, we are making changes to the Vanu Vanu Beast Tribe Quests system so that only newly added quests will candidates for being bonus quests. With this, all players who have ranked up on the same day will be able to accept the same number of quests.
Please note that bonus quests do not appear for players whose reputation with the Vanu Vanu is at ranks 7 and 8.
* The 6 issues above are planned to be addressed in an emergency maintenance on Nov. 12, 2015. The specific time of this emergency maintenance will be mentioned at a later time.
[Issues Being Investigated]
・In “The Diadem” members of a pre-formed party may be unable to enter properly.
* If this issue occurs, please attempt to re-enter the instance.
* As a temporary countermeasure, please use your Company Workshop’s Flight Control Panel to change the next airship exploratory mission time from 20min to 5min on the ship which was used to enter “The Diadem”. This will be addressed in the Nov. 12, 2015 Emergency Maintenance.
・In “The Diadem” party leaders may not be able to enter properly when entering as an alliance.
* Until this issue is resolved, we ask that you consider not entering as an alliance.
・Instance servers may crash.
・The game client may crash during a boss fight in “Sohm Al”. (Mac Version only)
* The dev team has already discovered what is causing these issues. Once we have verified that there are no problems with the fixes, we will implement them accordingly.
We would like to sincerely apologise for all of the inconveniences that these issues are causing, and we thank you for your continued patience and understanding.