Yesterday I bought FFXI on PC for my roommate (via greenmangaming.com). I went on to Square enix account management and added the CD key on her account.

After that, she got an email containing her playonline ID and playonline password.

I then opened POL, updated it, restarted it and her computer.

Now, if I open up POL and enter the playonline ID and password from the e-mail she got, along with her square enix account and password, it gives me the error POL-5312; wrong square enix ID or password. This can't be true, because we've quadruple checked everything spelling wise. I've even tried changed her square enix password.

If I go into her square enix account management page and scroll to the bottom, under services and options, and try to add a new service account, it says my code hsa already been used (yes it was, by me yesterday to get my POL ID and password) but it didn't add any service for me to activate that I can pay for.

I'm kind of lost as to what to do...