Lady hadn't paid her bill since June. Made a double earlier this month for July/August. She's on auto pay. Naturally, we pull for September on the due date of the 16th. We get our money but five other bills didn't so we caused $200+ in overdraft fees and the bank revoked her overdraft protection. We now have caused her to only have $19 until October 5th and she needs to feed two other grown adults, one being her husband who's screaming the entire time in the background. Explain to her the billing to which I'm told she's nothing but a number and we just want her money yada yada. This all stems from when her job went from weekly pay to bi-weekly in February, yes February, and ever since then she's been trying to keep above water.