The ones I’m referring to are my service advisors , basically the people you talk to when bringing your vehicle for service. Also the ones that get paid commission when the sell the services and work needed.
I work “behind the scenes “ , as the sole appointment coordinator so take the phone calls for appointments/ verifying services/taking messages for advisors , etc. I also help cashier at times as well and close out paperwork. So I work closely with them. We just have two idiots out of 6 that are beyond incompetent.