If you're still having problems this worked for me, and it may be what the GM MEANT to say originally.
Initially:
Gamertag: AodhFFXI
Account name in POL: Aodh
Changed to:
Gamertag: AodhFFXI
Account name in POL: AodhFFXI
I think they need to be the same. Give it a shot if it's still not working. It worked for me and someone else.