Attention players with Compromised Accounts

[Casey_]

Anyone expecting roll-backs should reconsider or be disappointed, I foresee character restorations though.

This is the correct answer.A handful of dupes? Lets imagine each account has maybe 300 or so items non rare/ex assuming they have a main character and 2-3 mules. Lets multiply that by 2000 accounts, (this is probably a lot lower than the actual) That means 600000 new items are in the game on who knows that server. Not to mention how rare some of the items that were stolen are to begin with. They will roll your character back..... and restore rare/ex items. They wont give you gil/non rare/ex back.

But couldn't they figure out the items by their IDs and restore items/remove the items that exist and possibly reimburse whoever bought those items?

that is.. if their logs are extensive enough :/

[Minions]

Anyone expecting roll-backs should reconsider or be disappointed, I foresee character restorations though.

This is the correct answer.A handful of dupes? Lets imagine each account has maybe 300 or so items non rare/ex assuming they have a main character and 2-3 mules. Lets multiply that by 2000 accounts, (this is probably a lot lower than the actual) That means 600000 new items are in the game on who knows that server. Not to mention how rare some of the items that were stolen are to begin with. They will roll your character back..... and restore rare/ex items. They wont give you gil/non rare/ex back.

But couldn't they figure out the items by their IDs and restore items/remove the items that exist and possibly reimburse whoever bought those items?

that is.. if their logs are extensive enough :/

Remove them from the innocent people that bought them from bazaars, or off the auction house? This isn't like a stolen car or something. There is no way to know if something is stolen before you bought it. That is what makes the remove + give back policy inefficient. (As well as a lot of work seeing as they didn't have to give your account back in the first place, count your blessings)

[Sho]

Wow i never even knew that program existed. lol

So much for committing my Mog House to memory....

It should track the last time you were logged on at your own computer.

It shows your last log off time in the lower right hand corner.

Blah, that's what I meant lol.

[Casey_]

Remove them from the innocent people that bought them from bazaars, or off the auction house? This isn't like a stolen car or something. There is no way to know if something is stolen before you bought it. That is what makes the remove + give back policy inefficient. (As well as a lot of work seeing as they didn't have to give your account back in the first place, count your blessings)

Well yeah. Your account back > stolen account by anyones standards. Besides, 90% of gear on most jobs thats the "best" is rare/ex anyway.

[Metalmyth]

(As well as a lot of work seeing as they didn't have to give your account back in the first place, count your blessings)

Give your head a shake...:

1.) Apparently you weren't one of hacked/stolen accounts who lost their account nor items/gil

2.) You don't work for SE so get off your soapbox and stop pretending you do....you have no idea what they are going to do

Count my blessings...are you snorting Draino??? SE had over 2500+ accounts and when it came time to bill ....the changed CC info was invalid (big suprise) but it was enough to lock valid owners out of their accounts. SE's grand solution was to bill the previous CC on file even tho that info could not be considered as valid proof of ownership but it was enough to bill to. It doesn't take a brain surgeon to realize what Visa and other Credit Card companies would have done with that nugget of information (can you say identity theft and chargebacks for their customers) so in a nutshell when it was time to get paid...not while it was happening mind you, SE decides to change their policy...finally

Rollbacks would introduce too many items?...maybe SE should have thought of that when all these people were calling in for almost two months to POL and GM's begging them to lock/jail accounts and verify with past billing info as to what was going on.

"Sorry the CC info that the hacker has changed it to now shows us you are no longer the valid owner, so we will continue to let them sell all your stuff illegally Mr./Mrs.Paying customer......ahhh Mr./Mrs.Paying customer now that we have no one to bill to......legally, we would like to give you your account back less all your items and gil....ohh and btw count your blessings that we did this for you"

Remove them from the innocent people that bought them from bazaars, or off the auction house? This isn't like a stolen car or something. There is no way to know if something is stolen before you bought it.

So by this logic if your car was stolen...and the police found your car after you told them where to look, the police officer's explanation is well the licence plate says it's his car... or better yet two months later he realizes what a bonehead he has been so he brings back your car with..no seats, no stereo, no windows, no heater/air condiontioning, no gas and charges you for towing it to your house but his explanation is "Well it has four wheels and an engine so technically you can still drive the car so what's the problem?" your response would be......

If your going to post comments here try thinking about how these people feel and what they have been through.....if you have inside information on upcoming policies and can back it up then state it, otherwise keep your theories to yourself we don't need them.

[Shiriokumo]

wouldnt that all fal into the category under item restoration that would break game mechanics so there fore wouldnt be done? and also with regards to the car theft thing being in posession of stolen property is grounds to have said property confiscated and returned to right owner. seen it done before.

[Davricle]

Remove them from the innocent people that bought them from bazaars, or off the auction house? This isn't like a stolen car or something. There is no way to know if something is stolen before you bought it. That is what makes the remove + give back policy inefficient. (As well as a lot of work seeing as they didn't have to give your account back in the first place, count your blessings)

I won a kraken club from a server transfer I didn't know when playing my casino in whitegate. Turns out he had stolen it from an LS member on my server who was overly trusting. I didn't know any of this til I was whisked off to Gaol and informed that I would have to return the stolen property even though I risked my gil against it.

This idea is no different and wouldn't surprise me at all.

Besides, with the STFU constantly removing gil from the system, prices drop anyway.... Adding a little back is like a drop in the ocean.

[Catrina]

At this point, I'd say that if they do return items, it will be as dupes, as it's too much of a logistical problem to track and have items returned to original owners at this point and after so much time has passed.

[Minions]

People need to stop being so ass hurt. If you lose your job do you go all emo? or do you go and get a new one? I choose the second option. Get on with life. You have your account back. I guarantee that there is nothing you lost that cant be replace bar "signed item from my friend that got banned and it was super sentimental to me!" You lost your account, You got it back. Now people probably (I say that knowing most probably don't) have better a) password security b) now save your password instead of entering it each time c) Actually use a firewall. Move on. There is nothing in the agreement you sign that says you own the account, nor items. I'm also sure 90% of everyone that plays this game on PC broke the user agreement. I'm glad you guys got your account back. Do I think that the game should dupe 6000 items, no. Do I think people that spent their gil on said items from bazaars should get them taken? nope. Look from more than one point of view is all I ask. Which seems to be hard for a lot of people.

[ronin sparthos]

Different points of views for different people, but from your sig you have top tier gear for your PLD and if you lost it all in the blink of an eye you wouldnt feel 'wronged'? if SE told you 'request the aegis im sorry'?

SE has acknowledged part of the problem that they will now attempt to resolve. People were pointing out the issue and took the steps they had regarding this weeks before they decided to do something about it so wouldnt you feel 'wronged' if SE decides to halfass the fix and give you back what has been confirmed to be used in RMT behavior? If SE acknowledges that its been used illegally by RMT, you roll it back and flag the account. Then again, no one knows exactly what they are doing - maybe they will do this, maybe they wont only time will tell.

SE has always voiced that they dont tolerate RMT, but how is it going to change when you dont reimburse the victims, you just let the RMT run off into the sunset and you promote RMT by saying 'ok, we're gonna just give you back what you have GL with your personal repairs'? The nature of FFXI promotes using 3rd party sites like this one, using resource sites and generally doing what SE says not to do... however this discussion wouldnt be taking place if we all listened to SE, the fix to the original problem wouldnt have been known if the playerbase didnt have a place to discuss among eachother and we'd all be under this blanket of 'everything is perfectly ok' if SE had their way.

Im waiting to see what SE does, but telling people that they should take what they get and thats the bottom line rubs people the wrong way, it only provokes the RMT to do the same kind of attacks in the future.

[Minions]

If they restore items, it will just create a way to abuse the system in order for rmt to sell even more items. RMT#1 someone stole my account, sold all the items on AH, gave the gil to a mule, and then sold the gil to someone. Now you ban that account (which would be banned anyway) recreate the items on that RMT that had them stolen, rinse, repeat. More trouble than its worth imo. And if they stole my account and took all the non rare/ex shit thats fine. You have all your non rare/ex stolen, but still retain your rare/ex stuff. So my Aegis being gone would not be an issue, neither would the rest of my gear seeing as its 95% rare/ex.

[Dalmbraast]

Hrm... I called SE on Monday (got through at around 11:45am PST) and talked to "Joe" (who was a dick, for the record) and put my name on the list for compromised accounts. I've since called twice and flat out been refused access to a supervisor for even an update on when they plan on calling me and the agents I talked to, sounding more than a little unsure, told me that if I couldn't take the call (I have a 9-5 job), a direct line would be given to me for a supervisor. I know they're calling back in the order they recieved the calls... But I'm finding it a little hard to take that ~3 hours after they open, there are enough accounts ahead of mine that it should take more than three and a half days to get back to me. I know I should be a little more patient, but has anyone else been waiting this long or perhaps have suggestions how I can get into contact with a supervisor without the runaround I've been getting? Or should I just suck it up and wait?

[Bungee]

Hrm... I called SE on Monday (got through at around 11:45am PST) and talked to "Joe" (who was a dick, for the record) and put my name on the list for compromised accounts. I've since called twice and flat out been refused access to a supervisor for even an update on when they plan on calling me and the agents I talked to, sounding more than a little unsure, told me that if I couldn't take the call (I have a 9-5 job), a direct line would be given to me for a supervisor. I know they're calling back in the order they recieved the calls... But I'm finding it a little hard to take that ~3 hours after they open, there are enough accounts ahead of mine that it should take more than three and a half days to get back to me. I know I should be a little more patient, but has anyone else been waiting this long or perhaps have suggestions how I can get into contact with a supervisor without the runaround I've been getting? Or should I just suck it up and wait?

I called last Friday and was put on the list to talk to a supervisor. They haven't called back yet. My understanding was that they would call back if they needed additional information in the investigation of your account. This kind of implied that they might not call back if they didn't need any additional information. They might also be waiting to call people back until the policy changes become official. So I think we are still in wait and see mode. As soon as someone gets a call back or their account back, I'm sure they will post it here or on one of the other threads.

[Caldor]

If they restore items, it will just create a way to abuse the system in order for rmt to sell even more items. RMT#1 someone stole my account, sold all the items on AH, gave the gil to a mule, and then sold the gil to someone. Now you ban that account (which would be banned anyway) recreate the items on that RMT that had them stolen, rinse, repeat. More trouble than its worth imo. And if they stole my account and took all the non rare/ex shit thats fine. You have all your non rare/ex stolen, but still retain your rare/ex stuff. So my Aegis being gone would not be an issue, neither would the rest of my gear seeing as its 95% rare/ex.

Yeah just because you're lucky and most of your stuff is rare/ex doesn't mean it's the same for everyone else. You're lucky you already did your relic upgrades but imagine you weren't done with yours yet and you're missing like 2k coins. Someone hacks into your account and those 15k coins you got so far are gone for good. I'm sure you'd request a rollback as well. And doing a rollback isn't that bad anyway. Let's say that the RMT do exactly as you say. All SE has to do now is to ban the account that received the gil(gilbuyer). The RMT made some RL money but besides that a gilbuyer who is basically responsible for the whole RMTing in the 1st place is gone for good(don't think he'll bother losing tons of RL money again). And the game economy isn't affected at all since the gil is gone and the gear hasn't been duped.

[Dalmbraast]

/sigh Hrm. Putting that into perpective, could take a long time to deal with all the accounts from BEFORE this news of a policy change, let alone newer calls. Didn't think about that.

Didn't know about the "if they need more info" thing though. I *know* they'll need more info from me though, as I no longer have my original POL reg code... after switching from PS2 to PC and having two moves since I started playing, I don't have them anymore. I have CoP+ reg codes, though. And previous billing info, if the supervisors will actually take that. I definitely know the info that the normal account reps have access to isn't enough to ident my account.

/em puts on his waiting patiently cap.

[Marajade]

I'm fairly sure they're just getting the list started while they wait for the official policy to come into effect. Which is fine.

Baby steps SE, baby steps.

[Purrrfect]

No one has been called back yet, correct? I called in last week and talked to a guy that took my info and said it would be submitted to the compromised account lock group, but did not get a call back from a supervisor as others have mentioned.

[phantom02]

After 2 weeks i finaly got an email from se...... Here it is just for your info...

Dear valued customer,

We understand that you have contacted us previously regarding an account you feel may have been compromised. Based on that information, we have taken action to ensure that no one will be able to access that account at this time. We will be contacting you at a later date with additional specific information in order to assist us with the continuing investigation regarding that account. We understand your desire to begin playing the game immediately, however we ask that you please be patient with us as we are working to ensure our policies will be useful in all aspects regarding this concern. If during this time you are able to produce additional information that you may feel will assist you in verifying the account in full per our normal account verification policies please do not hesitate to contact us again. Below is the information that we will need to verify completely with any representative you may contact. At this time, only the information below will allow a representative to provide additional details, or make changes to the account.

The full name on the account
The correct date of birth
The complete mailing address
The PlayOnline registration code
The first and last 4 digits of the current credit card

We do apologize for the inconvenience this may have caused, however we are working hard to ensure the account is returned to the proper user. Please be patient while this investigation is underway.

Note: Please do not reply to this email. Any replies received will not be answered. In the event you need to contact us, please contact us by phone or through our live chat support.

Thanks,
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[Nareice]

The first and last 4 digits of the current credit card

SE just letting you know your all still screwed.

[Marajade]

Facepalm.jpg

Damnit SE