Thank you for answering Square-Enix Customer Support
I'm afraid to report that I am not content with the answer provided, as I have other 925 sterling silver jewelry that has taken years to tarnish/show signs of de-coloration with daily use and little to no maintenance provided; compared to this ring which I noticed began tarnishing within two weeks of being received and daily wear.
I will read the website as suggested, and will use those care instructions; but I am certain that this will not return the shine that it had the first day (as received).
Again, to reiterate:
I have noticed expedited and increased tarnish and decoloration of one (1) FINAL FANTASY XI Silver Ring SAN D'ORIA size 19 within a two week period of daily wear, noticeable within days of the product being received; no corrosive agents/liquids/substances have been handled before, during or after the wearing this piece of jewelry.
The tarnish/discoloration from silver to black is highly visible in the internal side of the ring (toroid) covering mostly the S.V.925 (c)S.E. which appears oposite of the inscription "The Kingdom of San d'Oria" (area which appears whole and unblemished) almost perfectly half of the ring in question.
Also, there is light tarnishing on the external side of the ring corresponding almost exactly the location of the internal discoloration.
Lastly, noticeable discoloration is also visible along the internal edges of the ring matching the same discolored/tarnished area previously described.
I have begun to question the purity of the silver used on this piece of jewelry, and the validity of the S.V.925 stamp as I own other pieces of jewelry that have taken up to years to gather stain or lose shine.
Please review pictures of said ring at the following hyperlinks
http://img.photobucket.com/albums/v6...g/tring001.jpg
http://img.photobucket.com/albums/v6...g/tring002.jpg
http://img.photobucket.com/albums/v6...g/tring002.jpg
I would hate to take this issue to the Consumer Affairs Board and the Better Business Bureau, and inquire that other dissapointed Square Enix customers have experienced similar issue from a company known for great service and products.
I'd appreciate any information of possible solutions to this issue.
-Insert name and email signature here
----- Original Message ----
From: SQUARE ENIX Customer Support <
[email protected]>
To: xxxxxxxxxxxxx <
[email protected]>
Sent: Monday, September 29, 2008 5:44:12 PM
Subject: RE: Re: [SQUARE ENIX Official Online Merchandise Store]Order confirmation (#xxxx-xxxxxxxxx-xxxx)
Thank you for contacting SQUARE ENIX Customer Support,
As a nature of SILVER 925 jewelry, the corrosion, tarnish, decoloration will happen if its not been taken care of properly.
Same as regular SILVER 925 accessories, polishing with ?non-abrasive silver polishing cloth" once in a while will maintain the shine of the jewelry.It is not our official information, but below is one of the easy-to-access information of how to maintenance the SILVER 925 jewelry.
http://www.solid925silver.com/taking...y/info_19.html
Also a contact with any kind of chemicals (hair gels, perfume spray, salt water, or sometimes just a humidity) could cause the corrosion.
Thanks,
Neil- SQUARE ENIX Customer Support
www.square-enix.com
-----Original Message-----
From: xxxxxxxxxxxxx <
[email protected]>
Sent: Sep 16, 2008 9:29:14 AM
Subject: Re: [SQUARE ENIX Official Online Merchandise Store]Order confirmation (#xxxx-xxxxxxxxx-xxxx)
Hello Customer Support
I have experienced decoloration of a silver ring I purchased one (1) month ago and received two (2) weeks ago.
The decoloration occurs on the outer side of the ring and on the inner side oposite to the inscription "the kingdom of san d'oria", in that same area there is noticeable discoloration fading to a black metal on the internal corners of the ring.
Is this intended (low quality/quantity silver content) or is this a possible case of shoddy craftsmanship in your product.
Please advise.
-Insert name and email signature here
----- Original Message ----
From: SQUARE ENIX Merchandise Support <
[email protected]>
To: xxxxxxxxxxxxx <
[email protected]>
Sent: Monday, September 8, 2008 2:05:09 PM
Subject: Re: [SQUARE ENIX Official Online Merchandise Store]Order confirmation (#xxxx-xxxxxxxxx-xxxx)
Thank you for contacting SQUARE ENIX Customer Support,
We appreciate your feedback regarding the online store. We apologize your experience was not what you were hoping for. We cherish the support and opinion from our customers and look forward to hearing your remarks regarding our upcoming projects.
Thanks,
Christine- SQUARE ENIX Customer Support
www.square-enix.com
-----Original Message-----
From: xxxxxxxxxxxxx <
[email protected]>
Sent: Sep 5, 2008 9:50:06 AM
Subject: SUSPECT: Re: SUSPECT: Re: Re: [SQUARE ENIX Official Online Merchandise Store]Order confirmation (#xxxx-xxxxxxxxx-xxxx)
I have received the package with my order.
Contents were received correctly as ordered.
I am satisfied with the product.
The only complaint I have for this situation is that I never received the tracking number for UPS delivery.
Thank you for your attention.
-Insert name and email signature here