Hello,
We do have an exchange option, but it's only available if the return is not due to Amazon error (e.g., damaged, defective, lost, etc.) and the return product is:
-an apparel or shoe item shipped and sold by Amazon.com,
-not a gift, and
-the same price as the original item.
Since you're item doesn't qualify for an exchange, you're welcome to return the item.
We accept the return of Elder Scrolls V: Skyrim merchandise as long as it's returned in new condition within 30 days of receipt. However, I've made a one-time exception to our policy because of the circumstances. I've placed a new order for you at no charge. Here are the details:
Order Number: xxxxxxxxxxxxxxxxx
Shipping Speed: One day shipping
Estimated Delivery Date: December 7
Shipping Address:
Name
Address
United States
To return the defective Elder Scrolls V: Skyrim , first click the following link to print your return mailing label:
I hope your new order works out. We look forward to seeing you again soon.
Thank you for your recent inquiry.
Best regards,
Amazon.com