When I came back to the game a few months ago it took three weeks for me to actually get on and start playing. Long story short, they messed up my SquareEnix account/pasword by assuming I would buy FFXIV. This made the recovery process long and difficult. SE messed up so much that I had to send in information dating back to when I originally created my account(PS2 release) and get it notarized by a notary. Even though my problem was just with a account/password, it was addressed as a comprimised account issue. A week later common sense kicked in and they gave me my info and let me play. All I can say is keep bugging them everyday and give them any information they need.
XI Wiki


