Content ID Charges and Billing Issues

[chichicha]

Just want to highlight this...
This new Account Transfered is so felling not user friendly.
I was from EU. Now that I have to be relocated in Asia due to work. All my CC are converted to local country.
I got my SE acc done in EU, but my CC are not acceptable... And I have to go around the whole web money pages and buy their crystal to make payment.
By buying crystal thru web money sites, I'm ending up to pay an extra GBP10... for a max 5000 crystal each transaction.

By the way, charges from SE raised?! The basic service comes with 1 character free of charge. But now that acc transferred, I have to pay an extra 0.70? Only 1 acc 1 character... I see this difference very obvious.

If they need to raise more profit... Why don't they make more expansion instead of sucking money in a sneaky way and coz me pay by crystals with losing extra to web money sites?!

I don't understand what's the point after this... Wasted me 3 hours to sort this out...

SE needs some people with brains to work for them. Not those people with brains in their ass...

[shaddix]

For some reason I was charged through C&B for ff14 after I switched it from click&buy to crysta :/

[Kari]

Tiny story.
The credit card information I used to pay for FFXI, for the longest time now, got stolen.
This was towards the end of June. Obviously when July came and billing happened, my Content ID was deactivated as expected.
Re-activated in the middle of July.

I was charged July 11th for my usual $13.95.
However, today I was charged $27.90.
Is there a reason I got double charged this month...? Or is this a problem I need to bring up with SE?
Tried to contact SE via chat support, but after waiting in line for 20 minutes, it just told me no agent was available...
I tried that once more and got the same thing. [Why am I waiting in line if there's nobody available...?]

I can't check my payment history on SE's side, either.
When I went through the usual method to check history, it told me to transfer over to my SE account. [Because I couldn't do this until yesterday, due to reactivating in July.]
After doing that, I can't check payment history via POL anymore, and my SE Account doesn't show any history prior to today.

I have very little understanding of SE's billing methods, so I'm wondering if I was supposed to be billed twice for some reason, or if this was a mistake and I should put more effort into fixing it...

[Octorok]

A lot of people were double/triple charged this month. I was also double charged.

[Inactive]

Also double charged. Fix your shit SE ffs

[Gokulo]

I was charged July 11th for my usual $13.95.

I thought it wasn't possible to be charged at such a date with the old system? Only time you'd be charged would be during registration system maint at the start of the month, no?

[Miltani]

Just want to highlight this...
This new Account Transfered is so felling not user friendly.
I was from EU. Now that I have to be relocated in Asia due to work. All my CC are converted to local country.
I got my SE acc done in EU, but my CC are not acceptable... And I have to go around the whole web money pages and buy their crystal to make payment.
By buying crystal thru web money sites, I'm ending up to pay an extra GBP10... for a max 5000 crystal each transaction.

By the way, charges from SE raised?! The basic service comes with 1 character free of charge. But now that acc transferred, I have to pay an extra 0.70? Only 1 acc 1 character... I see this difference very obvious.

If they need to raise more profit... Why don't they make more expansion instead of sucking money in a sneaky way and coz me pay by crystals with losing extra to web money sites?!

I don't understand what's the point after this... Wasted me 3 hours to sort this out...

SE needs some people with brains to work for them. Not those people with brains in their ass...

did you use pay pal to pay for your crystals? That doesn't have any additional charges. There's a write up on using that option to not incur extra charges

http://www.bluegartr.com/threads/988...ose-PayPal.%29

[test123]

they kicked me out, only way to get back in is to start using click&buy.

[Fereydoon]

I thought it wasn't possible to be charged at such a date with the old system? Only time you'd be charged would be during registration system maint at the start of the month, no?

You would have to owe more than two months worth.

Example: I fail to pay for May, for whatever reason. Reactivate right after billing. Under the old system, come June 1st, I'd be charged twice. Once for May, and once for June. If I failed to pay come June 1st, for whatever reason, I deactivate, as usual. If I reactivate right after billing, again, I get charged for May, and come July 1st, have to pay for June and July. If that makes any sense.

[chichicha]

did you use pay pal to pay for your crystals? That doesn't have any additional charges. There's a write up on using that option to not incur extra charges

http://www.bluegartr.com/threads/988...ose-PayPal.%29

I tried and it the same message came up not compatible to my local CRedit card.
That's really bullshit.

I was wondering this transfer account thingy is purposely wiped off all history bill payments and therefore they are not planning to refund the double/triple/quad charged monthly fees...and we can't get proof from our bill history?!

[Dimmauk]

I'll post this here too in case someone has the same issue.

Check this out...I tried to verify my CC with click and buy, so they charged me two amounts on my credit card. You verify by entering in those amounts in the click and buy verify screen. So I check my bank account, enter in the amounts, and it says the amounts are incorrect. LOL

Did ultimate pay and crysta instead. Lost 3 dollars to Click and Buy.

[Apelila]

Did anyone else not get charged this month through POL? Fuck 'em, gonna wait till the end of the month, then register it next month.

[Johnblaze]

Did anyone else not get charged this month through POL? Fuck 'em, gonna wait till the end of the month, then register it next month.

Haven't been charged but I know if I log out i'll have to go thru the whole dumbass process to get myself back on. LS mate said the same thing happened to him. Sad part is that I have wait 7-10 business days for my new debit card to get here. Not happy at all.

[Dimmauk]

Did anyone else not get charged this month through POL? Fuck 'em, gonna wait till the end of the month, then register it next month.

I hadnt been charged yet and was still able to log in last night. I guess because Click and buy would verify my CC, my fee wasnt charged yet. So I changed my payment method to Crysta and bought $20 worth.

[Selamis]

Haven't been charged as of today according to my bank statement, was on last night briefly with no issues. Not planning to update payment options until later this month when hopefully they have a new system in place.

[Kaisha]

Double-charged again. $40 to play FFXI on two accounts. ;/

Its like they didn't even bother fixing the glitch they had last month just because of the looming mandatory transfer process.

Long as they credit me back like they did last month. At least none of my content IDs were disabled this time around so I should be able to do the transfer process on them......whenever the fuck I find a free means of contact SE support so they can reset my bloody password.

[Selamis]

Well what do you know, payment showed up now and low and behold, doubled charged, bill twice as much as it should be. Fucking shit man.

Edit: In que for chat support to see if they plan on refunding this shit. Fucking two months in a row and they have errors. Company needs to get their shit together asap.

[Valisk]

I was charged today by "CLICK&BUY INTERNATIONAL LONDON" for $12.95. First month, no problems. Guess I'm one of the lucky ones.

[Selamis]

Well, this is fantastic, this guy, I talked to him last month after I was locked out. Fucker just up and ended the conversation with me.

Spoiler: show

Agent Nehemiah W: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: ok
Agent Nehemiah W: Please provide your PlayOnline ID.
You: ********
Agent Nehemiah W: Thank you kindly. We will also need the first four and last four digits from the card that was charged.
You: **** and ****
Agent Nehemiah W: Thanks again. One moment please.
Agent Nehemiah W: I see here that you were charged for the service month of July and August for this August.
Agent Nehemiah W: That is $12.95 for the first content ID and $1 for an additional content ID for July.
Agent Nehemiah W: And it is $12.95 for the first content ID and $1 for an additional content ID for the service month of August.
Agent Nehemiah W: Are there any different issues I can assist you with right now?
You: So they charged me twice, in a change of policy suddenly? It used to always be you were charged for the month on that 1st of that month
You: Last month, I got hit with the billing error, which canceled my IDs and I had to reactivate them, just a week after I originally did when I came back at the end of June
You: Last month, I paid 23.90, which would have been for July, and the Heroes of Abyssea expansion pack I bought at the end of June, when I came back. Why am I being charged again for July?
Agent Nehemiah W: The payments you made in July were for the service month of June.
Agent Nehemiah W: You did not pay for July in July.
You: I didn't even play in June though, I reactivated my id towards the very end of June, when the billing cycle would have ended. You mean to tell me I got charged for a full month, when it was towards the end of it's cycle?
Agent Nehemiah W: If the account was active in June then you are still responsible for the charges for that month.
Agent Nehemiah W: Billing is based on subscription, not usage.
You: But it was a few days before the new cycle of July would have been billed, and then when July did get billed, my ids got canceled
Agent Nehemiah W: July was paid for this August so that has been account for.
Agent Nehemiah W: Are there any different issues I can assist you with right now?
Agent Nehemiah W: Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!
You: I'd sort of like to know why you charge for a full month of use (subscription) when the account was reactivated days before the month ended. That's not very good business
Agent Nehemiah W has disconnected.

Now I may be wrong here, and if so, it happens and my bad, but I was under the notion that if you reactivated content ids at the end of month, like within the final week, that you wouldn't be charged for that month and they would just count you coming back on the next cycle. According to this guy though, that's not how they do things, so it appears the charges are correct in SE's eyes.

Just rude of him regardless to end the conversation like that lol.

[Byrthnoth]

If you reactivate at 11:59 on the 31st, you're charged for all of the month and then charged again at midnight. It has always been that way. They're just starting pro-rating on the new system.