Square Enix Account Transfer Information Page(6/27/2011)

[Marihoki]

Just to be extra certain, I tried to add Crysta again. After I clicked the "500 Crysta" option and pressed the "Next" button, I got this message:

Like I said earlier, I am guessing that this is a per month limit.

You can't go over 10,000 I think. I was messing with the options last night and I haven't bought any Crysta for months (since FFXIV release) and I tried the option for 10,000 and It would not allow me to add it

What is taxed generally varies by state.

I figured as much, so it's a good option if you don't have taxes on it <_<; but I'm out of luck lol. 10% price hike = no thanks, Its unfortunate also, I really have had problems using paypal and from what I have heard I really don't trust Click and Buy <_<;

[Solace]

Read the fine print on having insufficient funds to cover your sub. I believe there is a 25.00 euro charge. Sure it's irresponsible to not have funds when it comes time to take it out but shit happens. If it was SE it would just not go through.

From what I have read the problem with click and buy is not so much during your subscription period but after you cancel. They like to keep taking money out of your acct. That's what a lot of the complaints are.

[mistmonster]

Hihi Kirschy!

Ok when 14 came out I knew nothing about click and buy. So I set it up. They did a temp charge to my cc to make sure is was valid (this is normal) and before I was barely through the paper work I had an automated call asking if I authorized the change and I said I did. Not an hour later a person from Chase called me and asked literally "do you know what you are getting into?" They said they would freeze my account every time click and buy charged it. so pretty much my bank of choice doesn't like them. I'm not the only person reporting this either. Apparently AMEX does the same thing.

Why does Chase hate them so much, I don't know but that in itself is why I'll struggle with crysta (maybe I'm really on the edge right now and I'm not doing the for all the secondary accounts I have and without them I can't do things I normally do)

[Kirschy]

Read the fine print on having insufficient funds to cover your sub. I believe there is a 25.00 euro charge. Sure it's irresponsible to not have funds when it comes time to take it out but shit happens. If it was SE it would just not go through.

From what I have read the problem with click and buy is not so much during your subscription period but after you cancel. They like to keep taking money out of your acct. That's what a lot of the complaints are.

I believe that's only if you use Click and Buy as an emoney service. If you're just using it as a third party, Click and Buy will attempt to charge your account. If you have insufficient funds, it just won't go through, there's no charge for that.

If they kept taking money out of your account, that would be fairly shady and shitty. But I just don't see that being a problem when the automation comes from SE not Click and Buy. My Click and Buy isn't set for any subscriptions, but my SE account is set to automatically charge Click and Buy for every billing period. In worse case scenario you could call up and say it's an unauthorized charge. (Yea it's annoying, but I can't imagine it will ever come to that but there's even a last line of defense.) From what I've seen, a handful people were over-billed from SE, so it still seems like a better situation than existed before.

[Kirschy]

Hihi Kirschy!

Ok when 14 came out I knew nothing about click and buy. So I set it up. They did a temp charge to my cc to make sure is was valid (this is normal) and before I was barely through the paper work I had an automated call asking if I authorized the change and I said I did. Not an hour later a person from Chase called me and asked literally "do you know what you are getting into?" They said they would freeze my account every time click and buy charged it. so pretty much my bank of choice doesn't like them. I'm not the only person report this either. Apparently AMEX does the same thing.

Why does Chase hate them so much, I don't know but that in itself is why I'll struggle with crysta (maybe I'm really on the edge right now and I'm not doing the for all the secondary accounts I have and without them I can't do things I normally do)

Hi Misty!

I've had tons of problems with banks freezing my account from SE and other various things too But I guess if people are realli running into problems like that, then I take back what I said, and people are not over-hyping the problems.

[mistmonster]

Hi Misty!

I've had tons of problems with banks freezing my account from SE and other various things too But I guess if people are realli running into problems like that, then I take back what I said, and people are not over-hyping the problems.

Yes that happens to me too a LOT.. But is was so important to them a rep called me to talk about it. I have NEVER had that happen before. Maybe the rep didn't know that I was just doing a game service with what in being said "no risk or hidden fees" Really makes me wonder though.

[Kirschy]

Yes that happens to me too a LOT.. But is was so important to them a rep called me to talk about it. I have NEVER had that happen before. Maybe the rep didn't know that I was just doing a game service with what in being said "no risk or hidden fees" Really makes me wonder though.

Yea that kinda sucks and more than enough reason to give people a scare into not using it. =(

[Firesped]

my debit card has VbV setup on it but the windows POL credit card setup would still not take it. So I had to use my playstation to change it last time I needed too. I setup clickandbuy with FFXIV. I was just looking at clickandbuy with the BBB and first off, they have an F rating because of the following.


"BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public."

On top of that there have been only 6 complaints against them, 1 in 2008, 2 in 2009, and 3 in 2010. All of them are before FFXIV even launched.

[Neisan]

BBB Rating apparently doesn't mean much when SE is A+ with ~110 complaints against them.

[Michelob]

I'm sorry to ask this, and I hope no one takes this the wrong way... But is the major problem people have due to not wanting to use Click and Buy? Transferring the my 4 accounts and setting them up with automatic payments took less than 5 minutes for me. I can understand the problems with using the other options such as Crysta/Ultimate Pay but those seem like secondary options for people who can't do Click and Buy. Click and Buy doesn't charge anything extra as I've shown from my own experience, and as posted by SE here: http://forum.square-enix.com/ffxi/th...830#post156830 Are people just worried that Click and Buy is going to charge them some kind of hidden fee or screw them over in some obscure way? I hope I don't sound overly cruel, but there's little chance of something like that happening when you just do small monthly payments and don't accept money. (Not to mention pretti much every major US credit card company will protect you against unauthorized charges.)

For one, I can't even use ClickandBuy because I don't have a 3DS card. Go get a 3DS card just to pay one company? Get real. I've payed this company somewhere around $3-4000 dollars over the years between this and other games. If they want to give me the runaround in order to keep taking my money then they can get lost.

Yea it's annoying they're gonna keep a crysta balance in our accounts (and I have two myself, so I'm not super excited), but I'm kinda just used to so many things working that way these days like EZPass. The system isn't great, but it seems like there is a huge backlash over something that is probably easier to maintain than it was before. Unless I'm missing something?

EZpass makes your tolls smaller than not using EZpass. If my account fees were going down as a result of using Crysta then I would not be complaining. I'm not giving them more money than they have earned just so they can make interest on my money. If they want to hang onto my money ahead of time then they should be paying me interest. On top of that, having three accounts on separate SE IDs which would all be carrying a "Crysta balance", yeah fuck that.

If you don't see what my major problem is with this whole ordeal then I don't know what to tell you.

[Khajit]

Just because they are going to earn extra money from us doesn't mean that they should earn any of it.

Fixed for you.

[Ksandra]

Hihi Kirschy!

Ok when 14 came out I knew nothing about click and buy. So I set it up. They did a temp charge to my cc to make sure is was valid (this is normal) and before I was barely through the paper work I had an automated call asking if I authorized the change and I said I did. Not an hour later a person from Chase called me and asked literally "do you know what you are getting into?" They said they would freeze my account every time click and buy charged it. so pretty much my bank of choice doesn't like them. I'm not the only person reporting this either. Apparently AMEX does the same thing.

Why does Chase hate them so much, I don't know but that in itself is why I'll struggle with crysta (maybe I'm really on the edge right now and I'm not doing the for all the secondary accounts I have and without them I can't do things I normally do)

just wanted to say, as I said on the official forums, that I can also state that chase doesn't trust CnB. I had an issue when I set it up with 14 where CnB kept trying to do the authorization charges over and over again until chase blocked it. when I called chase they told me CnB was a red flag company and they strongly recommend not using their service as Chase almost always automatically blocks them. same deal as mist where they basically said "don't do it it's a trap". Chase really doesn't like them, and I trust Chase so ya.

[Solace]

I was finally able to find in their "fee table" the fee I was referring to. Here it is.

Failed Payment Fee: This fee is payable where a payment that We have requested
from Your selected payment method has failed for any reason (other than due to Our fault).

UK users: 25 GBP

EU users: 15.00 EUR

US users: Free

Link.

So yeah for EU and UK you will get charged a fee if your account does not have the funds in it at the time of the charge.

[Michelob]

Chase really doesn't like them, and I trust Chase so ya.

I've got some good stories about Chase that wouldn't leave you so trusting of them. Regardless, I'm sure there's a reason why they don't trust ClickandBuy.

[Ksandra]

I've got some good stories about Chase that wouldn't leave you so trusting of them. Regardless, I'm sure there's a reason why they don't trust ClickandBuy.

I'm sure lol I worked for BoA and I can say probably all banks suck. But I've had good luck with chase thankfully, so I'd take them over a company I know has issues from firsthand experience lol.

[Forte]

I called an SE representative today and asked them if there were any other payment options aside from CnB and Crysta and was told no. I also explained that I was a member of numerous forums and that people were telling me CnB was a bad service. He explained to me that the reason they were switching to CnB was because it allowed a wider amount of credit cards to be used, even those not 3DS. He said that the feedback they had received from people using CnB was overwhelmingly positive.

Key point here is if you want them to use something else, make your voice heard. They don't believe there is a problem.

[Vucian]

WTB organized mass SE mailing denouncing C&B.

[Khajit]

And it's now confirmed that every single bank in my entire country nukes any card that even touches S&B like the plague. It's the middle of a 2 day national holiday and they didn't even give a FUCK about melting that card down the second it was even looked at by C&B.
"luckily" it wasnt my card/SE account so i got a month to try and find something halfway epic to do before I Quit in theory.

[Kirschy]

For one, I can't even use ClickandBuy because I don't have a 3DS card. Go get a 3DS card just to pay one company? Get real. I've payed this company somewhere around $3-4000 dollars over the years between this and other games. If they want to give me the runaround in order to keep taking my money then they can get lost.

EZpass makes your tolls smaller than not using EZpass. If my account fees were going down as a result of using Crysta then I would not be complaining. I'm not giving them more money than they have earned just so they can make interest on my money. If they want to hang onto my money ahead of time then they should be paying me interest. On top of that, having three accounts on separate SE IDs which would all be carrying a "Crysta balance", yeah fuck that.

If you don't see what my major problem is with this whole ordeal then I don't know what to tell you.

They accept cards without 3DS for sure since my card attached to them right now isn't 3DS. (That was one annoying thing about SE lately ) I'm not defending SE's accounting policies though, I wish they made things easier when it came to payment options.

Don't get me wrong, I wasn't defending the Click and Buy/Crysta as some great system. It just more or less seemed equal or better(for those of us /w 3DS problems) than what we had before.

That said, Misty and Ksandra explained the problem with CnB. By it itself is enough reason to be upset, but also forces you to the harsher secondary options. So yes, now I can see where people's problems are coming in. It's been an easy experience for me so far, and I'm not even slightly worried about any problems since they would be easy for me to fix, but I know that's not the case for many other people. Hopefully the public opinion will hit SE and they'll opt for additional methods of payment and make it easier on everyone.

[Michelob]

They accept cards without 3DS for sure since my card attached to them right now isn't 3DS. (That was one annoying thing about SE lately ) I'm not defending SE's accounting policies though, I wish they made things easier when it came to payment options.

They accept cards without 3DS without doing Crysta? My understanding was that the non-Crysta option needed a 3DS card.