Square Enix Account Transfer Information Page(6/27/2011)

[grevenilvec75]

Soooo did anyone else get hit with a fat charge from SE today? No idea why.

Called and was on hold for a half hour and hung up.

http://img109.imageshack.us/img109/966/paymentqs.png

$50? What? The two payments under that are for Crysta for a month. Does that pay for August? then we'll have to do the same bullshit process on August 31st?

Did you actually transfer your account and change your payment option to crysta? Because just buying crysta isn't enough.

Do you normally pay $50.90 per month? Did you do a server transfer or buy expansions or something?

[Septimus]

I'm certainly not going to call you a liar, but I had to change my credit card a few times during a very short period of time, none of which were VBV supported, and my total time all together on the phone might have equaled an hour. Each time I called them it was a short hold, followed by the standard questions and then card info. Each call took maybe 10~15min tops. Obviously the have terrible track record, I won't deny that, but my experience with them every time I had to change my card was as painless and easy as it could have been. The only thing I could have complained about was having to call it all, but for what it was is hardly worth complaining about at all.

It certainly led to me question the validity of awfulness of at least some of the claims about the customer service they received people received. I know plenty of people that think being put on hold at all, and the calling not being as snappy as you'd like constitutes as terrible customer service.

The neat thing about my phone is that it keeps track of how long you have been on a call. And yes, when I had to change my card information in June I was on for over an hour, most of it waiting for someone, the customer service representative was very pleasant and the change was very quick. (My calls at the end of July on the other hand...)

I don't mind being on hold if I can do something else and I don't have to pay for the privilege. I do not consider myself to be the center of the universe, I understand that there are other people who call in and that the customer service representatives need to use the restroom, eat lunch, scream between calls, etc. But this is why there are toll-free numbers, if they are short-staffed or having a higher-than-average call volume I shouldn't have to foot the bill for it.

[Deader2818]

Mine went through fine. Changed my account over the first day you could, got my cysta taken out at midnight EST time and an e-mail saying they did so. No issues.

[Zetanio]

Soooo did anyone else get hit with a fat charge from SE today? No idea why.

Called and was on hold for a half hour and hung up.

http://img109.imageshack.us/img109/966/paymentqs.png

$50? What? The two payments under that are for Crysta for a month. Does that pay for August? then we'll have to do the same bullshit process on August 31st?

Had the same thing on my CC this morning. Did the Chat Support and they couldn't give me any real answers. One gem was I asked about ClickandBuy being F rated by BBB and they autoresponded "I can't comment on that." "I can't discuss that"

[Gwynplaine]

I couldn't because, well, it said the same thing..

You said it charged, but are you sure it charged your whole entire amount that was due? Check and see if there's any other pending fees... Oh wait you can't because Playonline has no membership support now and you can't transfer to SE accounts. So um. I don't know. It seems like if your whole fees are paid you should be able to or their message is fucked up. Otherwise you might still have some remainder or something upcoming to pay I guess.

And since this marvelous payment system has no option for customers to simply charge the fee on-demand you have no option but to "jump on the train" at the end of the month when fees are taken care of. Which means I guess there's nothing to be done for this billing cycle... ?

[The_OG_Nelta]

I'm guessing the billing cycle isn't done yet.

[Byrthnoth]

The last billing cycle hasn't ended, but the new billing cycle has begun.

[Bail]

I was double charged last month, I haven't been refunded for it. I was canceled this month...changed to a SE account, added $30 in crysta....my paypal hasn't charged my bank card yet. After seeing the post earlier I'm not looking fwd to what I will probably have to deal with soon incoming $80 for one FFXI account this month!

[Sithel]

Their customer service is great isn't it ...
Was 2 options before:
1) Call a paid non toll free number and set on hold for hours because they have 1 person taking all calls for the entire country.

or

2) Use their online chat support which i don't even see anymore so I guess they pulled it.

And for me all these issues with not being able to transfer because of their billing glitch from early July. I feel as if they are trying their hardest to get people to quit..lol

[Hirronimus]

I feel as if they are trying their hardest to get people to quit..lol

Actually, that may not be too far from the truth. I doubt this game is pulling in enough profit to cover the costs of operation or maybe the profit margin is so low that SE is looking for ways to cutback customer base enough, to increase said margin. Sure it's less people playing, but a small cash cow with larger profit margin with minimum maintenance requirement would be far more profitable to upkeep.

[Ksandra]

Actually, that may not be too far from the truth. I doubt this game is pulling in enough profit to cover the costs of operation or maybe the profit margin is so low that SE is looking for ways to cutback customer base enough, to increase said margin. Sure it's less people playing, but a small cash cow with larger profit margin with minimum maintenance requirement would be far more profitable to upkeep.

I can't believe this for a second actually. When they came out with those profit loss reports this year, it sounded like FFXI is the only thing they have that's giving them a good steady stream of income.

SE is just stupid. This is nothing new for them. There is probably no hidden agenda, they just didn't think things through (as usual).

[Septimus]

I can't believe this for a second actually. When they came out with those profit loss reports this year, it sounded like FFXI is the only thing they have that's giving them a good steady stream of income.

SE is just stupid. This is nothing new for them. There is probably no hidden agenda, they just didn't think things through (as usual).

Hanlon's Razor: "Never attribute to malice that which is adequately explained by stupidity."

And honestly, I don't even think that this is stupidity. Someone high up on the totem pole decided that this was a good idea, so they ran with it even though they apparently had the same issues with FFXIV.

[jinkazama]

My wife cant even reactivate currently until after maintenance, which they're saying phase 1 ends tonite at 7est and phase 2 tomorrow at 7est.

should she be able to reactivate after the first phase ends here in a bit?

[Leva]

so wtf's going on with "billing cycles" and people talking about paying in months? I thought it was changed to 30 day periods?

[Gwynplaine]

so wtf's going on with "billing cycles" and people talking about paying in months? I thought it was changed to 30 day periods?

It is once you switch to the new Square-Enix accounts. But for some people who had new prorated charges/unpaid fees it was a matter of waiting until this end of the month billing cycle.

[Mrp]

i'm trying to transfer my second account. it says for july "Because this month's service fees have not yet completed processing, you cannot transfer your PlayOnline ID.
Please try again next month" and they still saying this for august......

and

01 august 2011 xxxxxxxxxxxxxxxQUAREENIX9 LOS ANGELES CA US 12,62
01 august 2011 xxxxxxxxxxxxxxxQUAREENIX5 LOS ANGELES CA US 31,10

[Gwynplaine]

I'd suggest to wait until the mid-day the 2nd when the registration server maint is completely over with and see if it still gives the same message.

[Mrp]

I'd suggest to wait until the mid-day the 2nd when the registration server maint is completely over with and see if it still gives the same message.

yeah , i guess. August was the last time i pay for FFXI i think... until i come back?

[Deader2818]

If there is still maintenance going on then yes, you need to wait till its over to transfer accounts.

[Drought]

Really SE? Really? I thought this retarded company fucked up when they came out with abyssea, but this transfer thing takes it to a whole nother level. Well fuck you SE that must be why my password has been "fuckse" for the last 2 years, just keep comming out with more and more stupid ideas and the game sure wont fail. Congratz on losing a 7 year long customer, I know only $20 a month isnt alot, but still, fuck you. i hope another quake hits japan and rapes your HQ.