Square Enix Account Transfer Information Page(6/27/2011)

[Cesaria]

Me. Went w/o any problems.

Good to hear - hopefully the husband's will when he tries to put the whole wretched mess through this evening.

[bechyni]

Wont let me transfer either. Wonder if it's because I jumped servers this month and they want to make sure they don't lose that extra 25$?

[Ocara]

Wont let me transfer either. Wonder if it's because I jumped servers this month and they want to make sure they don't lost that extra 25$?

This is an announcement concerning transfers to Square Enix Accounts.

Customers who have reactivated Content IDs, purchased additional expansions, performed world transfers, or made any other additional purchases during the month of July, will not be able to complete the transfer process until after the monthly maintenance scheduled for the end of this month.

We apologize for the inconvenience, and thank you for your understanding.

,,,

[Cesaria]

Think basically if you've done ANYTHING to your account at all for the entire month (bar log on and play) it's chucking a strop and won't let you do the transfer till after that cycle's gone through.

Delicate little easily confused flower that the POL system is - wouldn't want to confuse it by anything like expecting to bill or change your account settings!

[bechyni]

,,,

I try to avoid reading to much shit that SE says and I'm tired...eat me.

[Julian]

I try to avoid reading to much shit that SE says and I'm tired...eat me.

.......:3

But yeah, I honestly can't bring myself to read all the shit that they're posting, either.

[Auspice]

So from what it looks like on the new SEA site, they are NOT offering 90 and 120 day subscription discounts like they are for XIV(whenever they start charging) unless I just can't find it in the mass of submenus. :/

[Vegetatheprince]

So we have to do this even if we are already linked to a SE account?

If so, we have to use either crysta which we pay more than the total monthly payment for or a direct credit card charge that has a 3.9% surcharge? We can't keep our current billing set up?

If we have to do this I'm tempted to say fuck it. I'd be fine paying a year ahead but I cannot fucking stand paying for extra 'points' I'd never use or a credit card surcharge that I haven't been paying for for six years.

[Izzy]

I don't understand why they can't have an "Add Crysta Automatically" option instead of this bullshit "Click and Buy" fuckery.

I'm not going to prepay for months of service in advance. Likewise, if I did, I'm not going to remember to re-add money every 6 months.

[Aurara]

Why can't SE just charge my CC, is it so difficult without this C&B bullshit?

[Selamis]

So we have to do this even if we are already linked to a SE account?

If so, we have to use either crysta which we pay more than the total monthly payment for or a direct credit card charge that has a 3.9% surcharge? We can't keep our current billing set up?

If we have to do this I'm tempted to say fuck it. I'd be fine paying a year ahead but I cannot fucking stand paying for extra 'points' I'd never use or a credit card surcharge that I haven't been paying for for six years.

Yep, have to do it or you get locked out of the game.

* Transfer Period:
The transfer process will be available starting at the end of July, 2011 and is scheduled to last until August 31, 2011. After August 31, 2011, however, access to PlayOnline and FINAL FANTASY XI will not be possible until the transfer process is completed.

http://support.na.square-enix.com/fa...527&id=20&la=1


From what I can tell on that same site...as long as debit or credit cards have been 3-D secured or verified by Mastercard, we should still be able to use them if we don't want to use Crysta, that you buy through click and buy. As I was one of the people hit with the billing glitch at the start of this month though, I can't personally confirm, though I hope it still allows direct billing to debit/credit. Gotta wait til next week before I try and see.

[Kaisha]

Can someone link me to wherever the fuck I need to go to contact SE and get my POL password reset? Their help site is a maze of misinformation, with a lot of the articles dating back to the *old* website that functioned differently.


They need to work faster and straight up remove those passwords. Like anyone uses FriendList+, and LS Community site can be updated to use SE Account instead. Retarded payment system also.

[Gokulo]

Either I'm blind or there is no option to not use Crysta w/o using Click&Buy, so somebody has to enlighten me.

[Gwynplaine]

http://support.na.square-enix.com/fa...527&id=20&la=1

@ people asking about payment methods there's a FAQ.

In order to better safeguard the account security of PlayOnline users and provide a more streamlined account management experience, transfer of PlayOnline IDs to the Square Enix Account System will begin at the end of July, 2011.

Please visit the following URL for more information on Square Enix accounts.
http://www.square-enix.com/na/account/

* Transfer Period:
The transfer process will be available starting at the end of July, 2011 and is scheduled to last until August 31, 2011. After August 31, 2011, however, access to PlayOnline and FINAL FANTASY XI will not be possible until the transfer process is completed.

* Transfer Process:
A walkthrough detailing the transfer process will be posted on the PlayOnline website as well as the FAQ section of the Square Enix Support Center at the end of July, 2011. After the transfer process is complete, the user information registered to the Square Enix Account will act as the primary account information.

* PlayOnline Functions:
All billing and account information management functions will be transferred from the PlayOnline Viewer to the Square Enix Account Management System, allowing for convenient web-based account management. Please see below for a complete list of functions:
- Join PlayOnline
- PlayOnline Password Change
-Purchase / Cancellation / Review of Content IDs
- Payment Method Change
- Account History
-Registration of Expansion Packs
- Purchase of Optional Services
- Usage Details
- Campaign Registration

* Payment Methods:
Square Enix Crysta (http://www.square-enix.com/na/account/crysta/), debit cards, and credit cards will be viable payment methods after ID transfer. Debit and credit cards must support personal authentication services (such as 3D Secure) in order to be used.

* Logging into PlayOnline after the Transition
Certain customers may be required to register their Square Enix account and PlayOnline ID before logging into PlayOnline.

* Frequently Asked Questions:
Q: Can credit cards without personal authentication services (such as 3-D secure) be used?
A: Cards without personal authentication services, such as 3-D secure, can make payments using ClickandBuy International Ltd. and Ultimate Game Card® via PlaySpan, Inc.

3-D secure will be required only for cards that support and have been set up with it.

Q: How do reoccurring options work if I have Square Enix Crysta set as my payment method?
A: As long as you have a sufficient balance of Crysta on your account, the appropriate amount will be automatically deducted when the subscription is renewed. However, if your balance is insufficient, the reoccurring option will be automatically canceled.

Q: Is it possible to add the exact amount of Square Enix Crysta required for my monthly subscription?
A: No.Square Enix Crysta can be added to an account in increments of $5, $10, $20,$30, $50, and $100. The remaining amount will be left as a balance on your account.

Please visit the following URL for more information on Square Enix Crysta.
http://www.square-enix.com/na/account/crysta/

Q: If I add Square Enix Crysta to my account and use that to pay for my monthly subscription, will I be able use the remaining balance for my next payment?
A: Yes, you will be able to utilize the remaining balance for your next payment.

Q: What payment methods can be used to purchase Square Enix Crysta?
A: You can purchase Square Enix Crysta using a credit card or debit card via ClickandBuy International Ltd., or PayPal® or Ultimate Game Card® via PlaySpan, Inc.

Q: What steps are required if I already have my PlayOnline account linked to a Square Enix account?
A: Customers who currently have their PlayOnline account linked with a Square Enix account will also be required to go through the transfer process. Please note that customers who currently have a link in place will be required to transfer their PlayOnline account to the Square Enix account it is linked to.

Q: How will this affect users who have multiple PlayOnline IDs linked to one Square Enix account?
A: You will need to complete the transfer process for each PlayOnline account currently linked to your Square Enix account. The transfer destination will be the Square Enix ID that is currently linked.

Q: My PlayOnline ID registration information is not up to date. Will this have any effect on the transfer?
A: This will have no effect on transfer, but please be diligent in keeping your information up-to-date. After the transfer, support will be performed through your Square Enix account instead of the PlayOnline ID. When obtaining your Square Enix account,please register with your updated information.

Q: Will the billing methods change?
A: Yes.Square Enix Crysta and credit cards will be viable payment methods after the transfer.

Q: Will this change affect PlayStation2 and Xbox 360 users or is this only for PC users?
A: The transfer will apply to customers on all platforms.

Q: Is it possible to register and transfer multiple PlayOnline IDs to multiple Square Enix accounts? What kind of impact would this have?
A: This is possible. The only difference would be that payment methods would need to beset up for each individual Square Enix account.

Q: Will I need a Square Enix Security Token to go through with the transfer process?
A: No, a Square Enix Security Token is not required for the transfer process. However,we strongly recommend acquiring a Square Enix Security Token to add an additional layer of security to your account.

Q: Will use of the PlayOnline Viewer be discontinued?
A: No,everyone will still be required to log into the PlayOnline Viewer in order to play FINAL FANTASY XI. Customers without a Square Enix account will be required to create one before logging into PlayOnline, however.

Q: Will we receive any bonus for going through the transfer?

A: We do have plans to provide a bonus for those who go through the transfer within a specified period. Details on the bonus will be announced at a later time

Q: Is it possible to unlink my PlayOnline account from my Square Enix account?

A: Once the PlayOnline ID is linked to the SQUARE ENIX account, the link cannot be reversed.

http://support.na.square-enix.com/fa...d=12870&id=496

Q: How will this transfer affect the users who are using a client from a region different from their account's region(i.e. customer living in North America but using Japanese game client)?

A: The transfer will not affect the customers that are using a client from a different region.

In addition,customers will not be required to have the region for their Square Enix account match the region for their PlayOnline account. However, please be aware of the following:

- Customers who currently have a link in place will be required to transfer their PlayOnline account to the Square Enix account it is linked to.
- Payment methods will differ depending on the region of the Square Enix account.
- The currency of fees (i.e. monthly subscription fee, World Transfer Service fee,fee for purchasing registration codes, etc.) will be based on the region for the Square Enix account
- If a customer wishes to register any additional content such as expansions, they will be required to use products from the PlayOnline ID’s region (i.e.customers with a North American Square Enix account will be required to acquire a product from the North American region).

[Divinius]

@ people asking about payment methods there's a FAQ.

Which I did read, and which did not clearly answer any of my questions...

* Payment Methods:
Square Enix Crysta (http://www.square-enix.com/na/account/crysta/), debit cards, and credit cards will be viable payment methods after ID transfer. Debit and credit cards must support personal authentication services (such as 3D Secure) in order to be used.

Does not specifically say that you do not have to use one of the 3rd-party site to use those cards. We assumed that you didn't need to, given this:

Q: Can credit cards without personal authentication services (such as 3-D secure) be used?
A: Cards without personal authentication services, such as 3-D secure, can make payments using ClickandBuy International Ltd. and Ultimate Game Card® via PlaySpan, Inc.
3-D secure will be required only for cards that support and have been set up with it.

...but reports I'm getting from people actually trying it would say otherwise.

Q: Will the billing methods change?
A: Yes.Square Enix Crysta and credit cards will be viable payment methods after the transfer.

Also does not guarantee that you don't have to use a 3rd party if you want to use a CC.

[Dooom]

I just wanna add my voice to the general "wtf SE, wtf" chorus. Never have I had to work so hard to give a company my money. And thank you to whoever said about Paypal being an option, I initially went Credit Card on Crysta so had to use Click and Buy, and it was having major issues registering me (dunno why, kept saying my account didn't exist even after creating it); I felt like throwing my monitor out of my window.

To further complicate matters, my second account was given to me by a friend, who plays 14 now. She lives in a different country within Europe to me, her FFXI was an NA account, and I'm wondering if there's any way to put two payment options on the same account, so she pays for 14 when it charges and I pay for XI. Short of one of us Paypaling the other the amount owed, is there anything we can do?

[Gokulo]

Yes I think everyone saw the faq, the problem is that they're stating:

A: Cards without personal authentication services, such as 3-D secure, can make payments using ClickandBuy International Ltd. and Ultimate Game Card® via PlaySpan, Inc.

When you choose the option to Register/Update a Payment Method it only takes you to Clickandbuy. Ultimate Game Card only appears as a choice when you go the path Add Crysta > UltimatePay > and the you can choose Ultimate Game Card.

[TacoTaru]

So Crysta is the only option then for those wanting to avoid C&B and Ultimate Game Card.

[Leva]

95 cap not til September??

[Selamis]

God it's like 14 all over again, before 14 was made free to play. How can a company make things so difficult to take money from people that want to give it to them lol.