Food Service/Retail Woes

[FNH]

Guy came in today bought a rangefinder. Was back about 1-2 hours later wanting to return it because he opened it and there was a different brand range finder in the box. Problem was, the rangefinder he had in the box was not one we had ever sold, nor were they even related by manufacturer. Also, that was the first one we had sold all year, so the likelihood of someone else having done that in the past and he got the one they returned, is very slim.

[Furionstormrage]

Guy came in today bought a rangefinder. Was back about 1-2 hours later wanting to return it because he opened it and there was a different brand range finder in the box. Problem was, the rangefinder he had in the box was not one we had ever sold, nor were they even related by manufacturer. Also, that was the first one we had sold all year, so the likelihood of someone else having done that in the past and he got the one they returned, is very slim.

Does your store honor returns like this?

I worked at CompUSA towards the end of high school, and we ran into problems like this all the time, at least three or four per week. (Guy buys a new $500 video card, comes back an hour later because the box just happened to have an old crappy card in it). We finally stopped doing these returns, and instead provided the customer with a card with the product manufacturer's phone number, website, email, and address, and told them that packaging problems had to be handled by the manufacturer directly. Reactions from scamming customers still make me smile.

[FNH]

Does your store honor returns like this?

I worked at CompUSA towards the end of high school, and we ran into problems like this all the time, at least three or four per week. (Guy buys a new $500 video card, comes back an hour later because the box just happened to have an old crappy card in it). We finally stopped doing these returns, and instead provided the customer with a card with the product manufacturer's phone number, website, email, and address, and told them that packaging problems had to be handled by the manufacturer directly. Reactions from scamming customers still make me smile.

No we didn't honor it.

[Azull]

In that case i think it wouldnt hurt to remind the person that Fraud is a felony.

[FNH]

I forgot the funniest part...The guy was in his mid 20's or so and about an hour before we close his MOM called wanting to talk to the manager that wouldn't let him return it.

[Pharaun]

I forgot the funniest part...The guy was in his mid 20's or so and about an hour before we close his MOM called wanting to talk to the manager that wouldn't let him return it.

Rofl, that is fantastic.