User Fees?
Many Canadians (almost half in 1995) expressed support for user fees for hospital
visits (Figure 73). The reasons behind this support require scrutiny. Canadians have some
openness to user fees because they believe these will discourage overuse by those who do
not really require care (93% of Canadians offered this view, according to the Berger
Report in 1996). As found in qualitative research, some Canadians support user fees
because they believe they are a useful way to raise revenue and ensure the long-term
viability of the system. There is greater support for user fees for those who use the system
at a higher rate than the norm (Figure 74). However, although Canadians express support
for user fees in certain contexts, Canadians do not really want to “bill the ill” and the
notion that Canadians would support extra billing cancer patients for their frequent
chemotherapy seems far-fetched. If told that some people were not getting the care they
needed, almost all express the view that the community or government should pay
(Figure 75). What these poll results show is that many Canadians believe that there are
those who take advantage of the system. Canadians’ support for user fees can be
understood as their support of a relatively pain free way to “save the system,” particularly
at a time when many Canadians have become increasingly used to user fees for a variety
of previously free public services.