If you talk to them on the phone to try and make arrangements, never say "I refuse to...." 7-8 years ago I got a call regarding a bought CC debt. I didn't have a regular source of income, so couldn't make a plan to pay X on the Y day of the month. I made sure to say "I'm unable to make those terms." The lady on the other end kept asking "So you refuse to...", and I countered with "I'm not refusing, I am just unable to..." This went on for several minutes, and I could tell she was getting agitated because I wouldn't say I refuse to pay. Finally, she snapped and said "You need to step up and be a man and take care of your business". At that point I calmly told her that I didn't like being talked to like that and would be hanging up now. They haven't called me since, and I really hope they were recording the call. I would love to see it played in front of a judge.
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