Random Fail: First World Problems

[Zetanio]

I still want to know the answer to this question.

She lost it in the asshole of the guy she was fisting.

A diamond in the rough.

[Aksannyi]

[Brill Weave]

I substitute taught in Jefferson County, PA which is sandwiched between Fayette County, PA, West Virginia, and Ohio. You don't know poor backwoods shit holes til you see what that triumvirate produces.

Look at a map dude lol. But yes, Jefferson County is a very good parallel for some of the shit holes I go to.

[Anoat]

General rule I've learned, if you live in a county or on a street named after an 18th or 19th century politician, you done fucked up.

[Sepukku]

Look at a map dude lol. But yes, Jefferson County is a very good parallel for some of the shit holes I go to.

Greene county lol my bad

Was thinking J-m school district

[Petitssk]

Lost my wallet while bicycling to work. Backtracked my route immediately, couldn't find anything, called at work and asked if my wallet's there, nothing, so I reported all my cards as lost and requested new ones. Not a big deal because fortunately, I rarely carry cash with me and I'll have most cards back within two weeks, but still annoying. Need a new wallet and a new ID will be €50 as well; unless, of course, a kind soul finds it and turns it in.

[Aksannyi]

Just worked out and got back to my apartment. I am dripping with sweat so I feel something running down my shoulder and assume it’s sweat.

No, it’s a bug. Fucking Florida lol.



Don't get me wrong, I love Florida, I've just accepted that living here is weird and I've come to embrace that.

[Brill Weave]

Greene county lol my bad

Was thinking J-m school district

I handle Greene county lol.

[arus2001]

General rule I've learned, if you live in a county or on a street named after an 18th or 19th century politician, you done fucked up.

My county's named after a vampire hunter, so you think it'd be awesome, but noooooooooooo.

[Melena]

Dunno if fail or win, but the ford dealership sent me a nice e-mail all pissed off about the wonderful yelp review I left for them, basically saying i'm trying to sabotage their business.

[NinjaLotter]

Dunno if fail or win, but the ford dealership sent me a nice e-mail all pissed off about the wonderful yelp review I left for them, basically saying i'm trying to sabotage their business.

Let's see the review

[NinjaLotter]

Leaving a bad online review seems like kind of a douchey thing to do IMO. I wouldn't do it. Not unless it was a uniquely crazy situation.

[Astylla]

Leaving a bad online review seems like kind of a douchey thing to do IMO. I wouldn't do it. Not unless it was a uniquely crazy situation.

It was insane and the fact they even misplaced a 15k check meant for us for two days with zero accountability alone is reason enough to give zero fucks.

[Melena]

Well if you've read my fails about my lemon that ford bought back, you'd see it was a crazy situation. 90+ days in the shop over 20 months, incredibly rude associates, a GM who was very condescending and rude, and also managed to lose a 15,400 dollar check for over 2 days. But none of it is there fault in their mind. But there's the review below in the spoiler.

Spoiler: show

Well, now that the car ordeal is finally done with, I can actually go over what went completely wrong with my Ford Fusion Hybrid and why I will never buy another ford again.

I bought the car as a birthday present for myself in November of 2013. Traded in my perfectly good honda civic for it. Was about a 38k car. In March, I notice the car won't stay in accessory mode. I called Ford and was promptly told that it is supposed to instantly shut off, despite it working the first couple of months. I finally have it checked out in April on my first oil change as it was getting to where I was resetting the clock twice a week. Turns out, the car battery (not the hybrid) was dead. Shortly after that, I got a check engine light pop up. Brought it in, Filler neck was replaced. 2 weeks later, check engine light is back on. Bring it back in, they replace another part under recall.

July rolls around and I start hearing a constant rattling noise coming from the roof. I bring it in with a blown speaker to boot, and they just pass it off as the sunglass holder and replace it. September, same thing. March, I bring it again, they replace it again, and within a day it's loose and rattling. They tell me they forgot to order a harness for it and it's backordered. End of June I call again asking about the part and they say to bring it in as there are recalls that also need to be performed. 3 days later, they tell me that they need to replace the headliner, and it should be in within a day or two. Every day after that, it's another day or two. A week later, I go down in person and raise hell. While waiting for the GM, the sales manager asks if we've been helped. We tell him we are waiting for the GM and he knows we are here. He keeps asking if we have an appointment and my wife and I repeat that he knows we are here, we are waiting for him, and gets extremely rude and snotty towards my wife. Meet with the GM and the service manager and they tell me they are going to use a headliner from a 2015 Fusion to replace it. At this point, I file a lemon law complaint to Ford.

2 days later, they tell me the new headliner won't work because the wiring is different, and that they would have to special order a headliner. By this time I'm already in a new rental with them picking up the tab for it as I couldn't fit in a fiesta for more than a couple of days, and they then agree to cover the gas as I was in something that averaged about 17mpg. Shortly after that, I find out Ford is going to buy the car back under lemon law.

Cut to this Tuesday, everything is squared away and the RAV department tells me the check has been issued, and will go out overnight either tuesday evening or Wednesday. Thursday, I call and nothing, told Fed Ex doesn't arrive till the evening, so I make a drive down as the RAV department was waiting on a tracking # from corporate. The GM, who is a condescending jerk to me and my wife in our first visit tells me it hasn't arrived and if they didn't give me a tracking #, it obviously hasn't shipped.

This morning, I get a call from RAV with the tracking #, and we find out it arrived Wednesday morning. I go down there and basically blown off told that it must be in the controllers office and nothing can be done till the GM arrives later that morning. I get breakfast, go back at 9:30 when he arrives, and he tells me they are looking for it but can't find it. I walk out to my car, start it, and he comes running out to let me know they "found" it.

As for the check for my gas I was promised as well as the month of Sirius XM Radio that I couldn't use due to my car being in the shop for 37 straight days before being bought back, I was told today it's been declined but they are appealing the decision under a new claim code, though honestly I've all but written off that $275 dollars.

To sum it up, this dealership has zero accountability. As an authorized Ford dealer, they are the face of the company, but the GM actually had the balls to tell me that it's not their problem the car was a piece of shit. The same GM who doesn't even know what the extended warranty does and does not cover. Staff there are horribly rude and condescending. All they care about is getting your name to paper, and once that's done, good luck if anything goes wrong. Not only will I never set foot at Fremont Ford again, I will never purchase another Ford car again in my life. I've gotten better customer service at a fast food restaurant then I've ever gotten at Fremont Ford

And the e-mail I received today also spoilered due to huge as well as grammar nazi's may wind up punching their monitors due to the pain.

Spoiler: show

Mr. Christopher Harper

I was very surprise to read what you wrote on yelp , I have always been 100% honest with you from the day we were introduce, I did submit your paper work for the refund and I explained to you that that claim had rejected and my warranty clerk had to make the correction and it was under review . It was paid today to our account. I understand you have been upset about the whole ordeal that happen. I truly understand this, but from the beginning I explained to you I had no involvement with the process of the refund check on the vehicle and I was not involved on that side. You continued to call me still and I addressed your concerns to the general manager also.

I believe you being upset with Mike Pollom was caused by my department employee not doing his job, and this was the reason I had to be involved, I truly don’t believe Mike Pollom and sales should be taking such a bad review and they had no intentions of hurting your feelings . The whole purpose of reviews is to learn to do a better job and to learn from our mistakes and admit them when you are doing badly and correct them and I did, but I feel really bad that you feel its necessary to hurt our business in the yelp review you wrote. There was never no intentions to hurt your wife or yourself in the processing of getting the manufacture to buy your vehicle back, I was able to speed up the process for you and work with Ford to get the parts to finish up the job and in that process I informed you of the next steps.

I wanted to write back to you to understand I was not raised by my parents to take advantage or anyway hurt anyone, I teach the right morals to my children and employees and I hope you understand what you wrote is very damaging to all of our futures and this store , I don’t think its right, I have a responsibility to keep our employees employed and work hard on taking care of our customers. This was a very rare case and I have taken action with my employee to hopefully prevent this in the future.

On your refund once the check is signed by my owner I will let you know by email and we can mail it to you.


Best Regards,

[Anoat]

Shouldn't have been a shitty Ford dealership in a war zone.

[Brill Weave]

Fuck them. Companies in general(mine included) are very slow on taking social media seriously. The days of treating customers like shit with no repercussions are long gone.

[Aksannyi]

I think the response is funny because if the review didn't hold any merit they would have just ignored it and been like, "Crazies gonna crazy" or something like that. Instead, they took it personally and got super butthurt enough to write you a "feel bad for us" letter.

Drag the fuck out of them, they deserve it.

[zoobernut]

I didn't write a bad yelp review on the Nissan dealer but I gave them a very poor review in the corporate "how did we do" survey. They called me back all defensive saying that I damaged their reputation but magically after doing that suddenly they were able to take care of the issue with my truck and fix it under warranty. Sometimes you have to raise hell to get treated decently by these companies.

One thing to note is that although these companies are "authorized" dealers the car companies don't give a shit about them or how they treat their customers generally I have found. When you call the car company directly usually they tell you that they cannot control their authorized dealers. I had to run around in circles with the dealership I bought my truck from because they were supposed to give me two keys and two keyless entry remotes and even put it on paper then they "had to find" the remotes and when they didn't find them they said I would have to buy them separate for a lot of money.

[synistar]

I have to laugh that yelp is the new BBB posting arena. Just yelp is way more visible, convenient, and holds companies accountable for their bullshit.

[Zetanio]

That guy needs to learn to write a fucking business email. I'll rewrite it because I'm annoyed enough.

11 August 2015
Mr. Christopher Harper
Address 1
Address 2

Dear Mr. Harper,

Subject: Re: Reconciliation of Accounts - Refund - Misc Expenses

We are sending you your check tomorrow, it will arrive by xx/xx/xx and I will provide a tracking number via email. We apologize for the entire situation and
understand that we could have done better to provide you with a satisfactory customer experience.

Regards,

Captain Shitbag
Head Shitnutter
Address 1
Address 2
Contact #1
Contact #2


MORAL OF THE STORY: Don't write about your fucking feeling in a goddamn business email, especially with a fucking customer.

Fuck.