
Originally Posted by
Aksannyi
Not to rain on this pity party but...
I am financing a truck through Ally. Never had a problem with them, paid my payment on time every time for the two years I've had the truck so far. I had some financial difficulty earlier this year and I have been getting a little under my finances so I did the responsible thing and called some of my creditors to try to work some things out to get myself back on track. I called Ally and set up a payment plan to them of 1/3 payment this month, 2/3 payment next month, effectively skipping one payment and extending the term of my loan by one month. I got the exact amounts and confirmation number and everything ... go log onto my account to pay them and this financial plan thing is nowhere to be found, what I owe is the full payment amount which I do not have room for in my very strict budget.
And of course, they don't have any customer service reps until Monday morning. Glad I tried to be responsible and work something out instead of simply not paying. I mean for fuck's sake. I am so fucking angry right now.