I've heard some shitty stories from former Enterprise employees so sadly this doesn't surprise me. However we've had nothing but great experiences with them during our fiasco with Ford , they provided us our rentals for service through the service contract we bought.
At our dealership we work directly with Enterprise too as our rental/back up loaner cars for guests with no issues but like any company I think it depends which side you're on.
Hertz the one time Melena had to use them have him a broken down car he had to have towed and switched out , then tried to claim we never traded it in. Huge fucking mess that took over a week to deal with.
I hope you're much happier at your new position and fuck giving them details.
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