Tera: Random Complaint Thread. +12, but now what do I do with all this fodder?

**madpersian** · 2012-05-30 10:38

Originally Posted by Karinastar

Same thing happened to me, I just gave up and submitted a support ticket and am hoping it'll be taken care of by the time I get home tonight. -_-

I was on hold on the phone call for 1:45, and I was in queue on live chat for 2:30. Live chat came through first and they gave me two free days while "these issues are resolved."

**Katlan** · 2012-05-30 11:43

Never seen a company fuck up billing as much as en masse. They still haven't fixed their shit one month after release is really pathetic

**Chun Liroy** · 2012-05-30 11:57

You say this like SE hasn't been double billing people for years...

**Katlan** · 2012-05-30 12:28

Originally Posted by Chun Liroy

You say this like SE hasn't been double billing people for years...

They had billing issues before launch where ppl were being refunded their money months after pre-purchasing... then they couldn't rebuy it through the site.

They had billing issues at launch.

They had billing issues all during the first month of free play time in allowing ppl to change their sub to 3 month plan, 6 month plan, ect... People couldn't change their account. Put it this way, I bought my friend the CED upgrade as a birthday gift and I had to delete all of his info in order to put in my CC info. I couldn't pay for it separately I had to set up his account like I was the recurring billing cycle card. After I paid for it I then deleted all my info and my friend has been unable to put his info back in.

Now first month billing comes along ppl are getting billed and denied service, ppl are getting billed for the wrong plan, ect... shits pretty terrible

**Tisi** · 2012-05-30 13:05

If you get a skillup when failing to gather a node, it explodes. I don't mind this, except when I fail with 300 skill and it gives me a fake skillup and explodes the node.

**madpersian** · 2012-05-30 13:51

Just to put all these billing issues into perspective, NASDAQ fucked up Facebook's IPO costing stock buyers millions of dollars. This kind of shit happens at every level. Also, it's a vendor EME is using, not EME themselves that's causing this problem.

Mind you, I'm still somewhat pissed I missed two hours of playtime.

**Gulkeeva** · 2012-05-30 18:19

Originally Posted by WhiteChocobo

If you get a skillup when failing to gather a node, it explodes. I don't mind this, except when I fail with 300 skill and it gives me a fake skillup and explodes the node.

always happened with "plentiful" nodes, unless you mean now even the normal 1 time harvest nodes explode on fail too.

**Scythiroth** · 2012-05-30 18:45

I can't believe they keep making gathering even easier. x.x It already seemed too easy in the very beginning, and then they've made it easier twice since then. And yet, crafting is still ridiculous to level. >.>

**Senji** · 2012-05-30 19:24

Welfare halos.

Cant seem to remember, but in most other games the node blows up when you failed right?

**Jefe** · 2012-05-30 19:29

Originally Posted by madpersian

Just to put all these billing issues into perspective, NASDAQ fucked up Facebook's IPO costing stock buyers millions of dollars. This kind of shit happens at every level. Also, it's a vendor EME is using, not EME themselves that's causing this problem.

To be fair, most if not all are grateful to the glitchy system their orders didn't go through or they woulda ended up w/ a turd in their hands.

**Rulke** · 2012-05-30 20:00

To those with "expired" status, have you received any word back yet? I just checked mine and also have this >< . Wondering if I should just wait a day or two to let EME work it out or if I need to get in line and alert the cust. service peeps.

**niwaar** · 2012-05-30 20:03

So... I am playing away, and I reboot because of Nvidia having craptastic drivers, and then BAM! I try and log back into the game and I no longer have a valid subscription.

Currently on with Chat Support. GM Metatron! They even say that my account has a valid subscription plan and they have a CC on file but I can not access the game, they do not know if I was billed or not. I am stuck in an infinite website loop of not being able to access my subscription. Was lucky enough to not have to wait for more than 30 minutes for Chat support, but I have been on with them for 30minutes and still have made zero progress. Them telling me they are sorry, and they have to get assistance and can't give me game time until they have done so.

**Indalecia** · 2012-05-30 20:24

Nexus!

amg, loved it

**niwaar** · 2012-05-30 21:18

Ended up getting 3 free days and he gave me a "pre-order" code for another 3 days, so account now expires on June 6. Still did not fix my subscription/billing issues, and I can not manage my sub, change CC, billing address, etc, but basically got a free week so they can get their shit together. Shit still pisses me off, but free week is a free week.

**Keshad** · 2012-05-30 21:55

Heh got an email informing me my subscription has expired then provided the date of August 2012, guessing they have issues phrasing those subscription emails right

**Rulke** · 2012-05-30 23:10

Originally Posted by niwaar

Ended up getting 3 free days and he gave me a "pre-order" code for another 3 days, so account now expires on June 6. Still did not fix my subscription/billing issues, and I can not manage my sub, change CC, billing address, etc, but basically got a free week so they can get their shit together. Shit still pisses me off, but free week is a free week.

Good to see they are able to help keep people in game and playing. Still retarded that this issue exists altogether though. I guess I'll wait till this weekend before I try and talk to them, see if they can find a fix or what the issue is over the next couple of days. That is unless it magically fixes itself or people here are getting answers.

**Dngnhack** · 2012-05-30 23:54

Worked in my friends favor he had been slacking and hadn't moved money to paypal to pay yet and got free time to play till it clears.

**Tisi** · 2012-05-31 00:45

Originally Posted by Gulkeeva

always happened with "plentiful" nodes, unless you mean now even the normal 1 time harvest nodes explode on fail too.

Happens on NORMAL nodes when you fail and get a false skillup. I have 300 skill, I try to harvest, fail, gain fake 300 skillup again, node explodes. If you try to harvest with cap skill and fail and don't gain that fake skillup it doesn't explode. *shrug*

**Wenrick** · 2012-05-31 12:15

High-level crafting system overhaul. Now.

**Eddard** · 2012-05-31 14:59

Yay, my subscription expired again! Only the 3rd time... hit up live chat with EME, they give me 3 days game time while they figure it out...... Seriously 3 days?

I know it's not the GM's fault and what not, but man.... sorry if I don't believe this subscription issue will be fixed in 3 days.

http://i135.photobucket.com/albums/q...6/GM_Convo.jpg

Guess I know what I'm doing Sunday.....

Thread: Tera: Random Complaint Thread. +12, but now what do I do with all this fodder?

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