Q:What if I bought the old version of FFXIV, and I already have characters on my account, but I'm looking to get the in game pre-order and collector's edition items. If I pre-order the collector's edition, then register the pre-order and collector's edition codes to my existing account, will I be able to get all the in game items?
A:You will receive the pre-order items, but the registration code for the Windows collector's edition cannot be used with a pre-existing Windows service account. To receive the in game items for the collector's edition, please use the digital upgrade.