UltimateGameCard Payment Declined

[tewl]

Ever since the transfer I have had loads of trouble communicating payment with SE.

I have been paying for my account via PlaySpan/UltimateGameCard in the Account Management System with no problems until recently. I purchases several cards to fill up the crysta but when I enter the pin and enter it UltimatePay shows the card value but when I click "Confirm Payment" the payment is declined.



I have contacted playspan and they agree that the cards are good and ready to use but can find no way to communicate the transaction with my account with SE because I do not have an order ID or whatever. SE says that their should not be any problem unless the cards are not activated (which they are) or I'm incompetent and don't know how to do something I've done several times already.

Anyway, has anyone else had any issues with these cards?

[Cairthenn]

I've never tried paying with that method, but I've had a lot of issues in general with all of the methods. I've never had to much trouble trying to give someone money as I've had trying to pay for my characters.

[Gwynplaine]

How much crysta are you trying to "fill up"? Iirc there is some kind of limit on how much crysta you can have at once.

[TSFFXI]

I've paid using these for the last three months with no problems. The first card I purchased from a Rite Aid, the rest I bought off their website. Last payment I made was on August 15th.

[Outlaw]

Honestly I would just stop paying with game cards and avoid the headaches. I think it would be worth it to get a debt card, if you don't already have one, and just have SE automatically deduct it every month. It's probably just a problem with their payment system but having people go through all this trouble to pay for their account is stupid.

[Nightmarelord]

Save yourself some trouble and use the paypal / bill me later option.

I've had trouble with BOTH ways of paying. but luckily they didnt take forever to refund my money.

UGC said that no payment was made but it took the money from my account anywho....

[tewl]

The problem is i use this method to pay for multiple accounts and I don't want to attach my debit card/paypal info to all of them.

[Kohan]

Ever since the transfer I have had loads of trouble communicating payment with SE.

Who does that "contact us" link lead to? If it's not SE, you're contacting the wrong people.

Even if it is, you should try approaching UltimatePay about their products, and not just concerning yourself with SE.

[Rafaras]

Their new payment methods are the most troublesome thing I have encountered online. They should definitely go back to the OLD system that they used to use, was waaaaaaaaay better and easier for everyone.

[Kaisha]

Their new payment methods are the most troublesome thing I have encountered online. They should definitely go back to the OLD system that they used to use, was waaaaaaaaay better and easier for everyone.

You can pay them using credit directly, like old times. I stick to Paypal/Crysta though since it saves me a couple bucks a month due to tax/conversion rates since I'm paying Canadian.

Granted I don't think Tewl wants that since it'd tie his card info to the accounts, which there's pretty much only one reason I can think of as to why you wouldn't want to do that...