FFXIV:ARR For example the DIRECTOR even said to take WoW as a base test and improve on that and make it into their own style, and to study market trends to see what worked and get player feedback and ENGAGE IN CONVERSATION WITH PLAYERS in a LARGE scale not just a few random select individuals, through FORUMS, SOCIAL MEDIA, BLOGS & FREQUENT POSTS.
Pertaining to engaging in conversations with the players: we aim to do just that, and we’re dedicated to improving on this further. I for one am extremely active on our official social media channels (especially Twitter and Facebook), and have recently started branching out to other communities to try and connect a bit more there as well (including Reddit and DeviantArt). One of the things I think that it’s key to realize, however, is that while part of our job is indeed to be a presence on the forums and communicate with all of you, part of that job also entails stepping away from the forums so that we can gather feedback, communicate with the developers, attend meetings, moderate, draft up social media, write blogs: the whole shebang. The behind-the-scenes portion of our job isn’t easy to see, but hopefully the numerous improvements that have been made over the passing months shows that we’ve been listening and passing along feedback, and we plan to continue doing just that.