you know, I don't normally big up any companies or products, in fact I frequently complain about service and spout "never again!" but not now
I just got off the phone with Otterbox, and this is only the third company that I've ever dealt with after Tilley (they make hats etc) and Mountain Equipment Coop that are so damn easy to deal with in replacing a product
you bring a Tilley hat (mind you they cost $100 for a fishing hat) into one of their stores or dealers, and that thing could be ripped, cut, covered in grass stains and permanent sweat stains.. anyway you hand that in and they'll give you a new one on the spot, no questions asked
MEC is the same, and now Otter has joined the ranks of my favorite companies in the world. My defender case gets a lot of wear and the corners have come loose a couple times, and I'll be getting my 2nd free replacement at store level, but anyway, Otter will start my 1 year warranty from the date of replacement, not purchase, which I think is fantastic
consider this my spam whitelist post
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