Redeeming pre-order code

[Tarubaby]

Codes starting with RAAE are apparently European and codes starting with RAAU are apparently US.

Called S-E about the EU account thing, they said "don't worry those servers are hosted in the EU".. I then asked about people in Blackjack who had gotten EU codes and he said "We're aware of this, it's on our end, if you don't hear anything by Thursday please call us back". They took the EU early access code (20-digit), who you preordered it from, and the preorder code itself (the 18 digit one). He said as of right now there's no fix for it right now.

[Nitsuki]

wait, how are people getting these RAAE or RAAU codes? are they the ones after posting the first 18 digit code?

[Eanae]

wait, how are people getting these RAAE or RAAU codes? are they the ones after posting the first 18 digit code?

Yes.

[Deuce]

wait, how are people getting these RAAE or RAAU codes? are they the ones after posting the first 18 digit code?

Got a RAAE code after inputting my pre-order code that I received from Digital River.

[Shuyn]

To the guy who asked for a free preorder code earlier here ya go:

free preorder code

THAT ACTUALLY WORKED!!!! NOICEEE!!!

[Meresgi]

Error 3: There was a problem. Please try again later

well that's fucking descriptive!

[Katlan]

is this only affecting ppl who bought it from the SE store?

[Tarubaby]

is this only affecting ppl who bought it from the SE store?

Nope, preorders from anywhere.

[luxv]

is this only affecting ppl who bought it from the SE store?

No, seems to be everyone.

[Godsleftsock]

I just want my Cait Sith gdi!

[Deuce]

I just want my Cait Sith gdi!

This!

I already have early access because I'm Legacy, but give me the damn items!

[Tearshang]

Just got finished with Chat from SE

Agent : Thank you for the information, you were issued a EU code by mistake we are looking into this issue and doing our best to fix it.
Agent : Are there any different issues I can assist you with right now?
You: How long can I expect a fix or is it not known at this time?
Agent : I'm sorry we do not have a ETA our goal is to have everyone play on the 24th.
You: So just sit tight then? :D
Agent : Yes.
Agent : Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!

[luxv]

Just got finished with Chat from SE

It's nice that they have goals.

Well at least the JP players will get their early access.

[Edelweiss]

THAT ACTUALLY WORKED!!!! NOICEEE!!!

Maybe now you can stop posting and get out/go away.

Anyway, can't help but feel this is another issue i'd feel better about had they alotted it more time by commencing registration a week ago or something.

Fucking it up at every turn; compressing all this shit into a small time frame was probably a bad idea if early access gets fucked.

[Tarubaby]

this is another issue i'd feel better about had they alotted it more time by commencing registration a week ago or something.
.

They did. JP could enter preorder code last week. Just sayin'.

[Tarubaby]

Oh also fun: JP preorders were given the 20-digit code directly, there never was an 18-digit extra step cockblock.

[Edelweiss]

They did. JP could enter preorder code last week. Just sayin'.

You know with regard to whom (NA/EU) I meant.

This was really poor planning on their part to not have the foresight, or at least have additional resources to handle any congestion issues.

[Krandor]

They pretty much screwed the pooch in every way possible with this.

[luxv]

Well I just got an e-mail. Unfortunately it's still the RAAE code and it still doesn't work.

[AoE]