Redeeming pre-order code

**Carth** · 2013-08-21 03:37

I wouldn't use this thread about pre-order codes to post a dungeon video, but whatever. Takes my mind off this bullshit and the fact that people are -still- trying to apply their pre-orders to the site even when it's supposed to be down.

**Akiyama** · 2013-08-21 03:58

Checked my SE Profile and it says FFXIV (for PC) is registered so.. welp.

**Resin** · 2013-08-21 05:23

I also checked my profile page and the game showed up. I only ever got Error 3 but everything seems like it's been straightened out.

**Lonewind** · 2013-08-21 06:02

should I download the client first even though I keep getting either Error 3 or Error 1 on the 18 digit code?

**darkepyon** · 2013-08-21 06:31

Woke up this morning and saw 2 emails from them with the same code. S'all good.

For now at least.

**Bethany** · 2013-08-21 06:50

Hi everyone. Please forgive me if this has been asked and answered earlier.

I'm a North American player, pre-ordered the CE from Amazon, intend to play on the PS3.

I woke up yesterday morning and tried to enter my pre-order code using the link from the initial email I got from Amazon back in July with my code. It took me to a site to redeem the code and when I logged in (using my secure Square Enix account info), I had to set another question, Username, birthday, et cetera. When I was done, I was able to enter the code.

I got a message that said waiting... After a very long period of time it said to try again later. I tried two more times (10 minutes apart), then thought I might not be the only one. I skimmed this forum and saw that it looked like other people were having the issue too. Relieved it wasn't just me, I decided to hold off until today.

So, now I've come back on here and I've skimmed the last 10 pages and to be honest I'm a little worried and unsure of what I need to do now. I just checked the pre-order site to see if the social account it had me create was EU or NA. It should be NA, but sure enough the social account information has a EU website address. Does anyone know if this means I need to contact Square Enix Customer Support, or is this something they will take care of? Like everyone else, I just want to ensure I get my pre-order early access and items.

EDIT:

Just to clarify, I have NOT tried re-entering the code yet. I only checked to see if the social account was EU or NA. I didn't want to jeopardize my code by linking it to a messed up EU account.

**Tokitoki** · 2013-08-21 06:55

Originally Posted by Resin

I also checked my profile page and the game showed up. I only ever got Error 3 but everything seems like it's been straightened out.

https://twitter.com/FF_XIV_EN

We have temporarily suspended the ability to redeem codes on the pre-order site while we continue to investigate the ongoing issues.

As soon as we have more information to share, we’ll be sure to provide you with an update.

Wait until they announce something.

**Tearshang** · 2013-08-21 06:55

You are fine. Just need to wait. The members site is hosted on an EU server which is causing some confusion but you are fine. Once they open the site back up go ahead and try to redeem your code again.

**Clinkclink Cacaroon** · 2013-08-21 06:56

Got this tweet 10 hrs ago, not sure if it helps>.> FINAL FANTASY XIV ‏@FF_XIV_EN 10h
We're aware that some NA users are receiving EU-region codes and are working to address that as well. We'll be sure to keep you updated.

**Shuyn** · 2013-08-21 07:17

Is there anywhere saying that we can't buy the Early Access codes from friends? Or borrow them? I tryed to read it and didnt found a thing, but since English is not my prime language...
Anyone knows and can link so i can take a look please?

**Ratatapa** · 2013-08-21 07:17

This thread is now an official clusterfuck lol

**Ratatapa** · 2013-08-21 07:18

Originally Posted by Shuyn

Is there anywhere saying that we can't buy the Early Access codes from friends? Or borrow them? I tryed to read it and didnt found a thing, but since English is not my prime language...
Anyone knows and can link so i can take a look please?

You can give EA code to friends no problem (before they are redeemed and link to your account) But they need to know that EA is the same code for the Minion and the Cap so if someone give you their EA access code they give you the cap and the minion at the same time

**Shuyn** · 2013-08-21 07:33

Yes, i know and he knows. He purchased the pre-order before he tryed beta and he didnt like it, so he will give me his code.

**Adajer** · 2013-08-21 07:40

It seems to me that you guys have forgotten a step.

You will not be good to go once you get EA code registered.

We all still have to get a new patch.......*queue dramatic music*

**Ratatapa** · 2013-08-21 07:42

Originally Posted by Adajer

It seems to me that you guys have forgotten a step.

You will not be good to go once you get EA code registered.

We all still have to get a new patch.......*queue dramatic music*

Pft non legacy peasent

**Tokitoki** · 2013-08-21 07:44

Originally Posted by Ratatapa

Pft non legacy peasent

That doesn't apply in this case. If the client is patch everyone needs to download/install it.

**Ratatapa** · 2013-08-21 07:46

Nah it's just us legacy will get the patch first!

**Bethany** · 2013-08-21 07:50

Originally Posted by Tearshang

You are fine. Just need to wait. The members site is hosted on an EU server which is causing some confusion but you are fine. Once they open the site back up go ahead and try to redeem your code again.

Thank you so much!

**Shuyn** · 2013-08-21 07:53

Is the Europe Early Access Registration Code Page working as intended?

**Ratatapa** · 2013-08-21 07:55

Originally Posted by Shuyn

Is the Europe Early Access Registration Code Page working as intended?

Try it and see

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