Known Issues

[Shimbo]

can't even get to lobby server..

[Gokulo]

I've not seen an official statement saying any of that. Still waiting on a source.

Message from Yoshi (Current Server Status mainly)

Login Issue Update
I know many of you are still affected by the World login and character creation restrictions, so I would like to give you all a brief update on the progress of the measures we are taking to alleviate this situation.

Current Server Status

To ensure as many players as possible can log in and create characters on existing servers, our development and operations teams are monitoring server load and population around the clock, placing and removing restrictions with even the slightest fluctuation in numbers in order to maintain near-full capacity on each World. We are still experiencing maximum concurrent connection numbers of over 230,000 users. This number, however, has taxed some of our instance servers, and is causing unexpected down time here, as well.

Scheduled Maintenance for Wednesday, September 4 (Japan Time)

The addition of new Worlds, as well as the adjustments to the duty finder servers, will be complete as of tomorrow. We will then enter our final internal testing phase of these features in preparation. If the results from these tests are favorable, we will conduct an extended all-World maintenance on Wednesday (Japan time). Once the new Worlds are implemented and the duty finder server load has been redistributed over smaller World server groups, we believe that many of the login issues that players are currently experiencing will clear.

When Worlds do finally reopen after the maintenance, we expect a rush of players trying to log back in. To prevent any further login issues, we will be using the utmost caution when restarting each World. Please understand that there may be some congestion at this time.

The development and operations teams are currently dedicating their full resources to alleviating the issues at hand and providing all of our players with a stable environment in which to experience the realm of Eorzea.

Free Trial Extension

To apologize to our loyal fans who may not have been able to login or create characters during early access and the days immediately following launch, the development and operations teams are currently considering providing all player accounts with an additional seven days to their free trials. This includes non-legacy players from 1.0, who will be given new seven-day free trials. Trial extensions will be awarded after the aforementioned server maintenance on Wednesday. Details on the trial extension, including the extension period, will be released in a separate post as soon as they have been solidified.

We thank our fans again for the overwhelming support you have shown us over the past week. The response to FINAL FANTASY XIV: A Realm Reborn has well exceeded our expectations, and unfortunately resulted in our inability to provide the service which we originally intended. We humbly ask for your continued patience as we work to alleviate the issues as we truly appreciate all of our fans. We are very sorry for the frustration that has resulted from these problems.



FINAL FANTASY XIV: A Realm Reborn Producer & Director Naoki Yoshida

[shaddix]

This isn't a normal restriction as has been said countless times. The worlds aren't full - the instance servers simply can't handle all worlds in full capacity. There is no queue system for the instance servers, so SE has to do this manually by not allowing logins, even though there is room in the world.

This is why they only added a couple new worlds. The current ones are still underutilized.

So why is there even a queue system?

Never mind, it seems you are saying SE has no control over the current connections required before it starts queuing people.

[Vuitton]

09/04/2013 2:33 AM
Regarding Results of Maintenance (Sep. 4)
The following are the results of the maintenance that occurred on Sep. 3, 2013 from around 5:00 p.m. to Sep. 4, 2013 around 2:10 a.m. (PDT).

-Alleviating Stress on Duty Finder Servers This maintenance has implemented countermeasures to alleviate the stress on servers. Previously, matching took place across all servers in the various region data centers, but following this maintenance, matching will now take place within the selected groups below.

*Japan Data Center
-Group 1
Aegis / Alexander / Atomos / Carbuncle / Chocobo /
Gungnir / Ifrit / Ixion / Ramuh / Ridill / Titan /
Typhon / Valefor

-Group 2
Anima / Bahamut / Durandal / Fenrir / Garuda / Hades /
Kujata / Mandragora / Masamune / Tiamat / Tonberry /
Ultima

*North American/European Data Centers
-Group 1
Adamantoise / Balmung / Cactuar / Diabolos / Exodus /
Goblin / Hyperion / Lamia / Malboro / Moogle / Odin /
Ragnarok / Siren

-Group 2
Behemoth / Cerberus / Coeurl / Excalibur / Faerie /
Gilgamesh / Leviathan / Midgardsormr / Phoenix /
Sargatanas / Shiva / Ultros

-Login Restrictions
In the time period just after maintenance has completed, we predict a rush of characters logging in simultaneously. In order to prevent any technical difficulties due to this login rush, we will be temporarily placing severe login restrictions. These login restrictions may occur frequently, lasting from a few minutes to ten minutes; however, restrictions will be lifted in a gradual manner as login status is carefully monitored. We ask for your patience and understanding in this matter.

Furthermore, as a result of the countermeasures taken to alleviate stress on the Duty Finder servers, we expect to be able to increase the number of players able to login simultaneously; however, if those login numbers still surpass the maximum number of possible logins in the various Worlds, please be aware that we will continue to implement login restrictions.

-Regarding Limits on New Character Creation As a result of this maintenance, it is now possible to accommodate an increased number of simultaneous logins in the various Worlds; therefore, we have now lifted the New Character Creation restrictions in the majority of Worlds in which restrictions were in effect. New players who are just starting a game or those who would simply like to create a new character can do so by finding a World which has had the restrictions lifted, and creating a character there.

Please note that there is a tendency for characters to become concentrated in certain Worlds, causing login numbers to jump up in those particular Worlds. In order to create a population balance between Worlds, we will continue to be implementing New Character Creation restrictions in overly congested Worlds.

We will monitor the situation, and in the event restrictions may be lifted, follow-up news posts will be posted. We apologize for any inconvenience this may cause, and ask for your patience and understanding.

-Addition of New Worlds
With this maintenance, preparation for the addition of new Worlds has been completed.

Although it is possible to add several new Worlds due to load balancing on servers, an increased number of players able to login simultaneously to various Worlds, and New Character Creation being possible again on various Worlds as a result of this maintenance, we will only be adding a minimal number of Worlds at this time directly after maintenance.

At this time, the following new Worlds have been added.

*Japan Data Center
-Pandemonium

*North American/European data center
-Famfrit / Lich (Europe-recommended World)

Please note that, after a new World opens, we predict players will be concentrated in that specific World. In order to create a population balance, please be aware that we will be implementing New Character Creation restrictions or login restrictions in overly congested Worlds.

We will continue with the addition of new Worlds as we monitor the login situation and public opinion in real time, and updates of any new Worlds will be posted.

and

Due to countermeasures implemented during the recent maintenance to alleviate heavy server load to the Duty Finder and Duty-related Worlds, it is now possible for the various Worlds to accommodate a greatly increased number of simultaneous user logins. Currently, the number of simultaneous logins allowed is set to a maximum of 7,500-7,800 as we carefully monitor the servers’ stability.

For this reason, we are currently implementing login restrictions any time the number of simultaneous logins exceeds the set maximum number.

We will continue real-time monitoring of the situation in an effort to provide the best possible gameplay experience for everyone.

We apologize for any inconvenience this may cause, and ask for your patience and understanding.

*Groupings are determined by balancing levels, number of people, class/jobs, and adjusted so as to help provide a smooth matching process.

[Eagleheart]

I haven't seen 3102 in over a week. (o.O ) Now, it's claiming my LS one by one.

(o.O ) I feel really bad for the folks who decided to take a day off after new servers were tossed in, but I do not understand why anyone would do that. Bugs and errors were a virtual certainty.

The return of 3102, though, and not just 1017 and lobby crashes, is a bit disheartening.

[Denmork]

Is there any hope to get in once you've got the 3102 error or am I boned til they do another maintenance?

[Gokulo]

Is there any hope to get in once you've got the 3102 error or am I boned til they do another maintenance?

I was able to get in after 1,5h. My friend after 10 min. Random shit is random.

[Jaybar]

All Worlds Login Difficulties (Sep. 4)
We are currently experiencing technical difficulties wherein players receive a 3102 error upon logging into FINAL FANTASY XIV: A Realm Reborn.

The issue is being addressed, and new updates will follow as additional information becomes available.

We apologize for any inconvenience this may cause for our customers.

[Date & Time]
From Sep. 4, 2013 2:10 a.m. (PDT)

[Details]
3102 error upon login

[Affected Service]
- FINAL FANTASY XIV: A Realm Reborn

At least they are addressing it...? Since 2am...

edit: As of posting this I just logged in first try upon launching

[xopher]

http://na.finalfantasyxiv.com/lodest...3ac88ce3434533

3102 has been resolved.

During the following time period, players received a 3102 error upon logging into FINAL FANTASY XIV: A Realm Reborn.

We are pleased to announce that the issue has been addressed. We apologize for any inconvenience this may have caused for our customers.

[Date & Time]
Sep. 4, 2013 from 2:10 a.m. to 11:05 a.m. (PDT)

[Details]
3102 error upon login

[Cause]
Server program error

[Affected Service]
- FINAL FANTASY XIV: A Realm Reborn

[Tymon]

And of course when the 3102 issue is resolved they immediately ban new character creation on the servers that everyone wants to make on.

This is kind of unacceptable isn't it? When you can make, it's locked up from errors. When the errors are fixed they aren't letting you do it.

[Katlan]

And of course when the 3102 issue is resolved they immediately ban new character creation on the servers that everyone wants to make on.

This is kind of unacceptable isn't it? When you can make, it's locked up from errors. When the errors are fixed they aren't letting you do it.

They might be temporarily disabling it because of gold sellers spamming characters. Maybe implement a sort of name check? Dunno. But Gilgamesh that never had one gold spam now has a bunch. This prevents good sellers from remaking characters so they can be banned easier

[Sho]

They should have added at least 6 servers, but i wont act like I know thier figures. Hopefully it all works out eventually.

[Day]

They might be temporarily disabling it because of gold sellers spamming characters. Maybe implement a sort of name check? Dunno. But Gilgamesh that never had one gold spam now has a bunch. This prevents good sellers from remaking characters so they can be banned easier

make sure you are reporting these fagets as much as possible too, i swear to god i hate fucking gold spam tells, i report every one after telling them to kill themselves. i know they ain't reading it but still.

[Kuishen]

3102 not fixed completely btw.

Duty Finder is currently borked. 90k'd upon entering a group, got 3102 after trying to log back in, restarted client and got in fine.

Got into a Duty Finder group this time but we started with 3 people, after 5 mins it gave me option to look for another member, but that other member never came and it was a dps spot so you know that's not working properly. Ended up 3-manning the dungeon. Upon exiting the dungeon got 90k'd again and 10102 upon trying to login, tried twice and I think I'm done for the night anyways.

[Artemicon]

No complaints here after the maintenance aside from a bit of latency but maybe thats because of all of the extra players online at once. I did a few instances and duties this evening and all of them worked without a hitch if you don't count the crappy hydra attempts.

[Ksandra]

3102 not fixed completely btw.

Duty Finder is currently borked. 90k'd upon entering a group, got 3102 after trying to log back in, restarted client and got in fine.

well, I guess it depends on how long it took you, but I don't know if it's possible to ever get rid of 3102 completely. At least, I don't think I've ever played an mmo where that issue hasn't popped up. Especially when either the game or comp crashes you.

So to me as long as it doesn't last long it's "fixed."

[Gokulo]

well, I guess it depends on how long it took you, but I don't know if it's possible to ever get rid of 3102 completely. At least, I don't think I've ever played an mmo where that issue hasn't popped up. Especially when either the game or comp crashes you.

So to me as long as it doesn't last long it's "fixed."

Yeah, wanted to post the same thing just now. This error won't be eliminated completely, but we'd need to know how long did you try the second time.

[Kuishen]

The sequence of events was as follows:

90k'd after accepting invite to Duty Finder group.
Kicked to Lobby.
Pressed Start and chose character.
3102.
Restart Client.
Log in normally with a short queue.

The second time was the 10102 Error (Cannot connect to server. or something) and I restarted client several times before giving up.

It's entirely possible that I just tried logging back in too fast because it kicked me out on a loading screen. The 90k and 10102 stuff is new for me though, on top of the other issues I described regarding Duty Finder. They may have fixed the original cause of 3102 but they borked something else in the process.

[Don Katsu]

Anyone else experiencing a problem where the game freezes then everything moves all of a sudden?

Not my computer and internet connection is fine. Its the same lag I experienced during the alpha

[Ratatapa]

Anyone else experiencing a problem where the game freezes then everything moves all of a sudden?

Not my computer and internet connection is fine. Its the same lag I experienced during the alpha

So that problem is not fixed ...



http://forum.square-enix.com/ffxiv/t...s-issues/page8