Known Issues

**Sephiroth** · 2013-09-06 06:42

There's a new post regarding the current issues.

Originally Posted by Yoshi-p

Further Server and System Improvements
As we continue to address server issues, I would like to follow up on my previous announcement regarding the measures being taken to improve this situation.

With the maintenance completed on September 4, we have increased the number of concurrent connections allowed across all Worlds by roughly 60,000 users. For the time being, however, we believe it necessary to maintain login and character creation restrictions, even though they have inconvenienced many of our players.

With the exception of recently added Worlds, each World can now support 7,300 to 7,800 simultaneous logins. Further increasing this limit runs the risk of causing severe lag in all zones. We will continue monitoring server loads to ensure a stable playing environment as we move forward with our plans.

Following the increase in server capacity, we reached 325,000 simultaneous logins, and we anticipate that this number will only increase. Therefore, as our development and operations teams continue to work towards a full-scale upgrade of our servers and systems in order to accommodate more players, we will continue our suspension of digital sales of the game.

During this time, we will be monitoring connections during peak times for each data center. Once we have confirmed that all Worlds and the zones within them are stable, we will continue to monitor server loads and populations in real time as we prepare to upgrade our servers and make other extensive improvements.

The following is a general outline of our major goals to improve overall server and system stability. Specific details will be announced as soon as they are available.

1. Substantially increase the number of Worlds.
2. Create a third duty finder group to further alleviate server stress.
3. Increase the number of servers used for instances.

Even with the increased capacity of all Worlds, the number of simultaneous logins is still reaching the limit. Because increasing server capacity further would result in significant stress to individual zones, frequent restrictions on character creation have been necessary for the most heavily populated Worlds.

Furthermore, since simply adding new Worlds would heavily stress the Duty Finder system, a significant increase to the number of Worlds will be accompanied by the creation of a third Duty Finder group for each data center. We will also increase the number of servers used for instances. We believe these steps will allow for a marked increase in the number of concurrent connections our servers can maintain.

With that said, we have also noticed that many players are leaving their characters idle in game due to the login restrictions we have set in place to maintain server stability. In response to requests to address this issue, we are working to implement a feature that will automatically log out characters that are idle for a prolonged period of time.

The above improvements are scheduled to be implemented next week. We will make an announcement at the beginning of next week with further details.

4. Commence World transfer service.

In addition to our above plans to improve server stability, we will begin service for World transfers. Players who were unable to join their desired World due to character creation restrictions will now be able to move to a World of their choosing.

We realize many players would like to play together with their friends, and preparations for the World transfer service are a top priority. We are also working towards resuming digital sales for those who had planned to purchase the game but were unable to do so.

5. Begin large-scale improvements for long term operations.

Next year will see the PlayStation 4 release and another influx of players. In order to ensure the best experience for all of our customers and customers-to-be, we are carefully monitoring our operations as we continue planning extensive changes to improve the game.

Again, we sincerely apologize for any inconveniences caused by the current restrictions to logins, character creation, and digital sales. I assure you that our entire company is working tirelessly to improve your gaming experience, and we hope we can count on your continued support.

FINAL FANTASY XIV: A Realm Reborn Producer & Director Naoki Yoshida

http://forum.square-enix.com/ffxiv/t...29#post1204429

**arus2001** · 2013-09-06 08:22

Another DF cluster would imply, what, 6-8 new servers? At 7300+ per, that'd be 43800 more players minimum. I still feel like 30 or so new servers in the "now" would be most prudent, but that might just be me overestimating the game's popularity. Suppose we'll see what happens when the free month drops and the other-MMO whiners scurry back to their addictions. Kind of scary to consider what might happen if the game breaks 1m online players, not just subs.

Will otherwise switch to my controller when I sleep to not get auto-kicked via turbo.

**xopher** · 2013-09-06 09:43

Originally Posted by arus2001

Another DF cluster would imply, what, 6-8 new servers? At 7300+ per, that'd be 43800 more players minimum. I still feel like 30 or so new servers in the "now" would be most prudent, but that might just be me overestimating the game's popularity. Suppose we'll see what happens when the free month drops and the other-MMO whiners scurry back to their addictions. Kind of scary to consider what might happen if the game breaks 1m online players, not just subs.

Will otherwise switch to my controller when I sleep to not get auto-kicked via turbo.

According to this it's about 13 worlds per duty finder group. I'm assuming each group is assigned its own DF server. Feel free to correct me if I'm wrong.

**Ratatapa** · 2013-09-06 09:48

Just need a date now

**Salodin** · 2013-09-06 11:14

Week two and people are still having gameplay issues. But ah, one free week credit is perfectly Ok.

**Ksandra** · 2013-09-06 12:02

Originally Posted by Salodin

Week two and people are still having gameplay issues. But ah, one free week credit is perfectly Ok.

honestly starting to roll my eyes every time someone says this stuff.

I have yet to play an mmo without a shaky start, and none have given extra free time.

I'd rather them focus on actually fixing the issues, than focusing on trying to PR those who just won't stop whining.

**Raldo** · 2013-09-06 12:27

I don't know if I'm in the majority/minority, but I haven't had a single gameplay issue beyond the login restrictions.

**Krandor** · 2013-09-06 12:39

One server side lag spike that wiped the party during a Demon Wall fight, other than that I haven't had any issues of note since the maintenance.

**Eagleheart** · 2013-09-06 12:55

Originally Posted by Salodin

Week two and people are still having gameplay issues. But ah, one free week credit is perfectly Ok.

*shrug*

The problems on Hyperion have basically stopped.

We did have a five-minute maintenance last night... yeah we should get another five minutes free playtime for dealing with that horseshit. Definitely.

**Kainos** · 2013-09-06 13:10

**Melena** · 2013-09-06 13:34

Yea, honestly outside of login restrictions, my only issue is a lack of time to play lol. Haven't had any bad lag spikes, error 90000, etc etc.

**CrstyCptSteveWitherspoon** · 2013-09-06 13:36

I'd really like them to comment on whether these 'lag issues' are known or expected or fixable or what. I'm not really talking about your under 50 BS stuff that doesn't matter. I'm referring to hard mode primals and lv 50 instances you run on DF where if you're hit by one of these moves it's usually a death. I'd really like to know the 'expected ping' for playing these instances and if moving to a NA/EU server is basically mandatory for continuing on in endgame due to ping requirements. I know they have bigger fish to fry but I'd really like to know if these instances are just a temporary issue or if I should go ahead and jump on the first world transfer to reduce my ping so I can actually play the game.

**Melena** · 2013-09-06 14:54

For those with the lag issues, did you look into the thread about throttling? It seems some ISP's are considering the game is a P2P service and has been throttling people.

**Ksandra** · 2013-09-06 17:28

Originally Posted by Melena

For those with the lag issues, did you look into the thread about throttling? It seems some ISP's are considering the game is a P2P service and has been throttling people.

it's probably obvious, but glancing I don't see this thread. Link?

(Not even sure if the thread is here or on OF)

**Ratatapa** · 2013-09-06 17:49

http://forum.square-enix.com/ffxiv/t...P2P-throttling

But I know for sure my ISP is not throttiling and I hate that they put the thread in resolved .

http://forum.square-enix.com/ffxiv/t...serious-issues

**xopher** · 2013-09-06 17:52

lol it's not p2p. My campus black holes your IP if you play on campus and I've been playing this just fine. mfw SE doesn't even know their own protocols :\

**Alkimi** · 2013-09-06 18:37

Originally Posted by xopher

lol it's not p2p. My campus black holes your IP if you play on campus and I've been playing this just fine. mfw SE doesn't even know their own protocols :\

Whatever it was it made the game unplayable during peak times, and ISPs were a common factor. It's fixed for me now and others in my LS that use BT, haven't had any issues for a few days now.

**Kuishen** · 2013-09-06 19:22

Definitely not my ISP.

**Icarian** · 2013-09-07 08:22

Originally Posted by Melena

For those with the lag issues, did you look into the thread about throttling? It seems some ISP's are considering the game is a P2P service and has been throttling people.

My ISP doesn't throttle anything. I still have horrible and random lagspikes/delay all day round.

**Salodin** · 2013-09-07 08:51

My lag spikes are the worst in the markets, where I can go 10-15seconds with no packets. Probably from all the crafters in the area.

Also noticeable in dungeons where people will get r0 for the same amount of time. Thankfully I'm a THM that can backup heal and sleep when it happens, cause I'm so unlucky that it always happens to healers and tanks.

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