Known Issues

[jinkazama]

been errored 90000 for the past 30min. Doesnt state my server is down. =/

[Kobb]

Had Duty Finder on searching for a party to the 2nd dungeon. Found one and warped me across the world to it and immediately D/C'd me. Logged in again and I was alone in the dungeon, and D/C'd again. Now I can't log on at all period. Half the day's been wasted just trying to log on.

[6souls]

The following is the current situation regarding the issue wherein players are unable to access instances.

After investigating the issue, we have identified that the following issues are currently occurring.

- Regarding the server in charge of connecting players to the instances.
We have confirmed an issue with the server in charge of connecting players to the instances. An overload on the servers caused a significant drop in performance. Therefore, we are currently making preparations to further optimizing the server. We currently estimate the operation to take about 30 minutes.

Fortunately, this process can be done without any sort of maintenance. We will be able to verify the performance of the server immediately after the optimization process is completed.

- Regarding the error 90000
We have confirmed an issue with the character data for certain players. These players currently will receive the error 90000 and not be able to access any instances.

We have been able to identify the cause of the issue, but the issue will require maintenance to address.

We plan on conducting emergency maintenance as soon as we complete the optimization process stated above.

We are currently concentrating all of our efforts to address this issue, so we appreciate your continued patience while we work to address this matter.

We sincerely apologize for any inconvenience this may cause.

http://forum.square-enix.com/ffxiv/t...=1#post1051960

[Spider-Dan]

Zoned from E.Thanalan to S.Shroud and got 90000, every time I try to get back in, I get 10102.

when's marvel, etc.

[Vuitton]

I can't even connect to the lobby. Get a 20002 error and the client crashes.

[Kael]

I got booted while riding a chocobo, was zoning. Now I can't get back in. I get error 10102 then error connecting to lobby after it boots me out.

[6souls]

At the following time, we will be performing emergency maintenance. During this period, the Worlds listed below will be unavailable.

As we previously announced on the “Regarding the Instance-Related Issues (Aug. 24)” announcement, we will be conducting maintenance to address the issue wherein players are unable to access instances.

While we previously stated that we will be optimizing the servers prior to the emergency maintenance, we will require additional time to also implement counter measures to decrease the load on the servers.

While we estimate the time frame of the maintenance to be around two and a half hours, we will do our best to complete the maintenance as soon as possible.

We sincerely apologize for any inconvenience this may cause and thank you for your understanding.

[Date & Time]
Aug. 24, 2013 from 3:00 p.m. to 5:30 p.m. (PDT)

* The completion time may be subject to change.

[Affected Worlds]
North American/European Data Center Worlds
- Adamantoise
- Balmung
- Behemoth
- Cactuar
- Cerberus
- Coeurl
- Diabolos
- Excalibur
- Exodus
- Faerie
- Gilgamesh
- Goblin
- Hyperion
- Lamia
- Leviathan
- Malboro
- Midgardsormr
- Moogle
- Odin
- Phoenix
- Ragnarok
- Sargatanas
- Shiva
- Siren
- Ultros

http://forum.square-enix.com/ffxiv/t...13#post1052213

[Vuitton]

Of course during the window of time I don't have anything going on and then coming back up when I have shit to do.

[miokomioko]

NA/EU servers are currently up (responding to ping) but the lobby isn't populating them yet~

[Adajer]

What is the IP address of the servers?

[Fievel]

Servers are up.

[Vuitton]

Think the Instance servers are going down again. Just got errored out trying to do a quest.

[gt_killa]

^ Yep me too. Black loading screen all over again.

[Khalil]

Likewise.

[Fievel]

Yeah, they're broken again.

[miokomioko]

Yuuup, my client is stuck focused on Painted Mesa in the Quicksands. Shit's busted.

[Carraway]

http://sqex.to/dXF

(rough translation: we realize instance servers are still fucked for NA/EU, we're really sorry, we're still working on it)

[Greedouw]

Guess I'll just craft

[Fievel]

Maint in 4 hours.

[Carraway]

http://forum.square-enix.com/ffxiv/t...-%28Aug.-24%29

[NA] Action Taken Towards Instances Issue (Aug. 24)
Hello, this is FINAL FANTASY XIV: A Realm Reborn Producer and Director, Yoshida.

Thank you for your cooperation on the multiple maintenance correspondence.

With the 2 maintenances that were implemented with the NA/EU Data Center, we have resolved the 90000 error origin and corresponding characters. For the few reports that have been sent after the maintenance, it seems like it is a separate issue, and we will be working on them individually. Thank you for your cooperation with the maintenance.

And we are also currently working on the an even better way to optimize the heavy load of simultaneous access, heavy load on matching and the matching server features for Duty Finder.

Since it is hard to implement them during peak hours and that it might make the matters worse, we are carefully deciding when to do it.

So at Aug. 25 12:00 a.m. PDT, we will be implementing a maintenance to optimize the NA/EU Data Centers. At the same time, we will be implementing all the fixes done for the NA/EU Data Centers to the JP Data Center, so maintenance will be done on the JP Data Centers to get a smoother optimization.

We apologize for the inconvenience that this is causing everyone, but we please ask for continued cooperation for an overall stable environment. The Development and Support Team will continue to work hard for smoother play to our customers, and we thank you for understanding and for your cooperation.