Registered Game Code on wrong acct

**Headspace** · 2013-08-30 11:09

10 minutes after they open business hours and chat still unavailable.

please look forward to it

**Ratatapa** · 2013-08-30 11:27

Originally Posted by Headspace

10 minutes after they open business hours and chat still unavailable.

please look forward to it

Thank god im not alone all they ask is email support lol

**Headspace** · 2013-08-30 11:38

This is pretty fucking stupid. Stop telling me to come back during business hours when those hours started 40 minutes ago.

**Rehn** · 2013-08-30 11:47

Apparently the early access code is not the same as the registration code. I pre-ordered mines from greenmangamings and I submitted a ticket and was given another code. Entered it and now I'm officially active. So best bet is to go back to the provider of your pre-order and submit a ticket there.

**Headspace** · 2013-08-30 11:52

I would've just remade my character but it won't let me delete anything off my first service account. Nor is my preorder code from amazon in the same format as the entry on mog station. This is truly one giant clusterfuck.

**Darlingchan** · 2013-08-30 12:59

I hope that when they say they have "escalated this case" to the support team, they don't mean that they pushed a certain person's issue ahead in line of others. I say this considering many have submitted the e-mail forms about this service account issue and are waiting for a reply as well.

**grozny** · 2013-08-30 13:53

Originally Posted by grozny

I originally registered my code online before early access. I have been playing fine since early access til last night. Today the game launcher is telling me that I need to enter my registration code and when I do, it tells me that the code is already used.

Is this the problem everyone is having?
As far as I know I only have the one SE account. Where would I view the service accounts that people mention?

Edit:
I finally found the mogstation.. I see that I have one account tab on the account status area.

Why is it inactive, and how do I fix that?

I am at work atm, so haven't done this yet.

This seems to be the answer to anyone having the same problem as me. When I look up my order at findmyorder.com there is a different registration code than the early access code.

http://www.reddit.com/r/ffxiv/commen...r_your/cbyd3fj

**Headspace** · 2013-08-30 16:22

Waited for 2 hours in a queue of 30 people, slowly dwindling down to being the first person in the queue. After about 10-15 minutes as the first one there, this is what I get:

Go fuck yourself, SE. An absolute joke.

**Snprphnx** · 2013-08-30 21:59

I'm wondering if I can cancel the one account, and re-register the game code under the early release account...

Edit :: I would just delete the early access and play the mistake account, but SE locked the server im on from new toon creations

**Ratatapa** · 2013-08-30 22:00

doubt it

**arus2001** · 2013-08-31 02:50

Originally Posted by Rehn

Apparently the early access code is not the same as the registration code. I pre-ordered mines from greenmangamings and I submitted a ticket and was given another code. Entered it and now I'm officially active. So best bet is to go back to the provider of your pre-order and submit a ticket there.

Hoping this will solve my problem since I also got from GMG and I expect nothing from SE over the weekend.

**Kiarax** · 2013-08-31 07:31

Originally Posted by arus2001

Hoping this will solve my problem since I also got from GMG and I expect nothing from SE over the weekend.

Log in to the GMG site, it'll tell you your reg code in the games list if you somehow didn't get the email.

**arus2001** · 2013-08-31 13:07

Originally Posted by Kiarax

Log in to the GMG site, it'll tell you your reg code in the games list if you somehow didn't get the email.

So I see. Didn't check the right section. Something to look forward to this evening after I kill myself emptying this uhaul for my sister.

**Jicent** · 2013-09-01 20:31

Has anyone gotten this resolved yet?

**Darlingchan** · 2013-09-02 00:29

I got a reply to my first ticket.

Spoiler: show

Aka automated message.

Oh and the link they gave me is the one I filled out in the first place, which they are replying to. I filled it out again anyway so I guess I have to wait again for a reply.

**Shagoa** · 2013-09-02 11:34

I also had the early access code and used it, now the game is asking me for a new registration code. When I'm actually able to get another copy of the game is there a process I need to follow to link the new reg code to my account so that I don't end up with 2 different accounts on the game? I would like to keep what little playtime I've already had without needing start over. Almost everyone I know has done it wrong and now has to go through this process of having them link it.

**Snprphnx** · 2013-09-02 12:45

Another day, and still nothing.

Anyone have the phone numbers, NA and EU so I can call tomorrow?

**Jicent** · 2013-09-02 13:16

Been hearing of reports of EU accounts getting fixed but no NA accounts due to Labor Day.

**Darlingchan** · 2013-09-02 20:26

Originally Posted by Snprphnx

Another day, and still nothing.

Anyone have the phone numbers, NA and EU so I can call tomorrow?

As Jicent said, the NA phone support team is taking the day off for labor day.

Good news is that Wednesday we might be getting a week of free game time.

Spoiler: show

Lets hope that game time is applied to the service account with our chars on them!

**Nermie** · 2013-09-05 11:45

Update: SE sent me a new CE code that I was able to apply to the correct service account.

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