Q&A
You released a new version. Should I update, and how?
YES! You should periodically check for and update to the latest version using the program’s internal update function in the top menu to stay current with the latest methodology in preventing this (and other) malware. After update it is then necessary to re-apply the protection to your system. It is not necessary to undo the previous protection in place before doing this, or even to uninstall the app before updating. If you have an older version of the app before the update functionality was introduced, simply download and install the latest version, then re-apply protection.
This process is entirely automatic for users of the Premium edition (which includes automatic updating functionality.)
Will this protect against other malware?
YES! A LOT of trojan based malware out there utilizes the same infection tactics and launch point locations as Cryptolocker, therefore CryptoPrevent will protect against all malware that fits the same or similar profile and behavior. This is especially true in v2.6+ when protection was increased to include other executable types.
My legitimate software isn’t working properly after applying the protection. What do I do?
Be CERTAIN you have the latest version of the app, which is getting better all the time at not blocking legitimate applications. If you had an outdated version, after update then re-apply the protection and restart, then re-test your app. If it still isn’t working, ensure you’ve done the whitelisting first, and reboot if new entries are added to the whitelist. If it still isn’t working, then you may need to temporarily undo protection when using/installing that app. If this is the case, I would appreciate you telling me what app isn’t working for you and if you can, the details on the app’s filename and where it is running from, maybe I can help alleviate the issue with a new version.
Does my existing Anti-Virus software protect against this threat?
I cannot answer that. Your existing Anti-Virus protection is only as good as the latest definition files, and I can’t tell you which products on the market are confirmed to protect against this threat. What I can tell you is that there is NO Anti-Virus software on the market today that provides the same type of protection that CryptoPrevent provides, it works in an entirely different manner. Since the two can co-exist on the same PC peacefully, why not utilize both methods of protection?
Does CryptoPrevent work with my existing Anti-Virus software?
Yes. Because CryptoPrevent is not an active monitor, it only writes these rules for Windows to follow and that’s it, it will sit peacefully along side any Anti-Virus software without issue.
Does CryptoPrevent work on Server operating systems?
Yes it can, same as a workstation OS. Still, I would recommend unless you need all of CryptoPrevent’s features, to utilize Group Policy and create your own rule set, as CryptoPrevent may cause unintended side effects. There is also an existing prevention kit by thirdteir.net available in Group Policy format here if you prefer. But my question is: WHY would you want to install the rules on a server, unless you actually allow people to check their email from the server, and there isn’t any other reason that malicious files will be executed from the server itself, then what would be the purpose of installing the rules?
How can I tell if CryptoPrevent is running?
It isn’t. Once you run CryptoPrevent and apply the protection, it doesn’t have a need to run again as Windows itself is now the one doing the protecting by following CryptoPrevent’s rules. CryptoPrevent will only run again if you launch the program to test, check for updates, or undo/re-apply the protection. The exception to this is that with Automatic Updates enabled, it will run once daily to check for and apply updates if necessary. Also if using v4 with email alerts enabled, a monitoring service will be running constantly in order to email you when an application is blocked, though this service is not part of the protection itself, just the alert feature.
Is this guaranteed protection?
NO! While the methods utilized by this program do protect and prevent infection of current strains of Cryptolocker (and a lot of other malware for that matter,) I cannot guarantee what the future will bring. Rest assured, I will continue to study the latest variants of this and other malware in an attempt to keep this program relevant and continue to provide an excellent additional layer of protection against this and other threats.