Random Tech (or IT Work!) Fail

[Corrderio]

Excel is the bane of my existence.

"Oh hay you put all digits in this cell. I'll just drop the leading zeroes"

Thanks for screwing up the zip code column. Now I need to fix this crap since the business users are too dumb/lazy to validate the data they mindlessly dump in this effin program.

[djzombie]

Excel is the bane of my existence.

"Oh hay you put all digits in this cell. I'll just drop the leading zeroes"

Thanks for screwing up the zip code column. Now I need to fix this crap since the business users are too dumb/lazy to validate the data they mindlessly dump in this effin program.

Highlight the zip code column, right click, format cells, on the number tab(open by default) click special, then zip code. Will format the whole column as zip codes and allow for leading 0's.

[Corrderio]

Thanks but that was only 1 example. There's a few other nymeric colums that need leading 0s to pad out a number.

Doesn't help they never checked the data before dumping it in an excel. Blank SSNs? Who cares, send to DEV to process!

[Zetanio]

Format Cells -> Text

[Corrderio]

Format Cells -> Text

Which is what I do. I mean in a situation the business doesn't format, throws us an excel, then it's a back and forth asking them to fix their shit and verify before sending.

Sorry should have been more specific and not typing while getting coffee this morning.

[Zetanio]

Which is what I do. I mean in a situation the business doesn't format, throws us an excel, then it's a back and forth asking them to fix their shit and verify before sending.

Sorry should have been more specific and not typing while getting coffee this morning.

Oh, fuck those idiots then. Nothing I hate more than people who don't take easy advice.

[Ratatapa]

So what is people opinion on using Teamviewer has a main source of support for PC and Laptops?

I work in an office and we have some people with laptops and sometimes I work from home.

Teamviewer lets me connect to them anywhere without needed VPN, but what<s people opinion on it?

Or what software do you guys use for support?

[Hellfury]

I use teamviewer, I know there are other options, but it's silly easy.
We went with the QS on clients so they don't need an installation, and it's only running when they want to (I don't want to have remote control software running anywhere it doesn't need to). We just showed it into the \users\default\desktop folder so any user who logs in will get it on their desktop regardless.

Older versions only used 9 digit ID + password (or other setups), the newer versions let's you "hook" the QS to a specific account, so whenever someone needs help, they just start the QS module from their desktop, and I get an e-mail, and their user pops in my TV software, I click their name to connect and they confirm.

I have two issues with teamviewer.

1, Older versions struggled a lot on multiple screens.
2, 50% of the time, when I close teamviewer if I've been working at home, the XIV client stops taking input. No idea why.

the downside to having just the QS on the users computers is that it'll cockblock you if it needs adminaccess, you can just tell the QS to install a full version though and give it your domain admin.

it feels like it is remarkably adept at navigating our messy network configuration with no hassle, so I like it. actually one pet peevee, the default warning mail about a new case only contains the session ID, not the user ID, I need to get off my lazy ass and see if I can change that.

Being able to see what's going on (for most cases) rather than depending on users trying to describe something they don't understand is divine. between teamviewer and netsh winsock reset my job is a lot less complicated than before.

[Ratatapa]

I use teamviewer, I know there are other options, but it's silly easy.
We went with the QS on clients so they don't need an installation, and it's only running when they want to (I don't want to have remote control software running anywhere it doesn't need to). We just showed it into the \users\default\desktop folder so any user who logs in will get it on their desktop regardless.

Older versions only used 9 digit ID + password (or other setups), the newer versions let's you "hook" the QS to a specific account, so whenever someone needs help, they just start the QS module from their desktop, and I get an e-mail, and their user pops in my TV software, I click their name to connect and they confirm.

I have two issues with teamviewer.

1, Older versions struggled a lot on multiple screens.
2, 50% of the time, when I close teamviewer if I've been working at home, the XIV client stops taking input. No idea why.

the downside to having just the QS on the users computers is that it'll cockblock you if it needs adminaccess, you can just tell the QS to install a full version though and give it your domain admin.

it feels like it is remarkably adept at navigating our messy network configuration with no hassle, so I like it. actually one pet peevee, the default warning mail about a new case only contains the session ID, not the user ID, I need to get off my lazy ass and see if I can change that.

Being able to see what's going on (for most cases) rather than depending on users trying to describe something they don't understand is divine. between teamviewer and netsh winsock reset my job is a lot less complicated than before.

I agree on the QS version, but at the same time, I like having the option to control the PC even if they are not at the office.

For tests or updates or w/e

[Hellfury]

I guess that part would depend on your environment and security concerns. We process a lot of sensitive personell information, so it's off the table for that reason alone.
And personally I don't like the idea that anyone should be able to seize any computer at a whim regardless of users and their currents activity.
I see the practicality, but it's got downsides.

[Ratatapa]

I guess that part would depend on your environment and security concerns. We process a lot of sensitive personell information, so it's off the table for that reason alone.
And personally I don't like the idea that anyone should be able to seize any computer at a whim regardless of users and their currents activity.
I see the practicality, but it's got downsides.

I mean other users then me still need a password to connect but yeah I guess

[zoobernut]

We use ARD in house since my work is mac only but after I started I pushed my manager to get TeamViewer for remote users or when I am working from home and I really like it. I always use the QS module and it works great. I have had issues with the multiple screens thing sometimes but generally it works better than ARD in that regard so it isn't a huge deal.

[Hellfury]

I've annoyed my VP & CEO more than once by flat out refusing to connect to a users mailbox or file area on servers without due process. One of these days it will bite me.

The problem with the always active teamviewer session, you've opened one more window for the world to connect to. Passwords be damned.

[Yabby]

I've annoyed my VP & CEO more than once by flat out refusing to connect to a users mailbox or file area on servers without due process. One of these days it will bite me.

Yea it will, I lost a job early on because of this. they will find someone else to do it.

[Bardicrune]

We recently had to find a new PC support product that we could host the server component ourselves due to HIPAA regulations about patient data. We went with a product called SimpleHelp. The client and technician sides are basically a java program (works on Win, Mac, & Linux). It really works well. Works over HTTPS so no problem with most client firewalls. The clients connect to a queue, and the technician can select and connect to them from there. Only complaint about it is the screen recording function is not exportable to a standard video file format.

[Shuichi]

So what is people opinion on using Teamviewer has a main source of support for PC and Laptops?

I work in an office and we have some people with laptops and sometimes I work from home.

Teamviewer lets me connect to them anywhere without needed VPN, but what<s people opinion on it?

Or what software do you guys use for support?

I usually use TeamViewer when I have to work with a tech who's remote onsite. Just easy to get the session going. As an alternative option there's GoToAssist Expert, which also works well.

[Corrderio]

"Hey Corr I'm trying to change the URL of this page but it won't let me"
"Okay what are you doing?"

*Watches as they just copy and paste the header text and don't replace the spaces. Also watches as they ignore the error message saying what the valid characters are*

"FML..."

[Ratatapa]

Mostly a rant

Boss ask me for a 10feet Ethernet cable for the Conf room.

Buy 1 (by following our color standards and go install it)

Receive a package today

'hey Gyslain it's the Ethernet cable i ordered for the conf room'

BUT I already bought it!

Well you have an extra one!

-Well fuck it's a cheap Cat5e one that doesn't even follow our standard color!

Almost the weekend

[Buffy]

His return it?

[Ratatapa]

His return it?

Oh I did

It’s just the principle

Stop trying to do my job