Thanks. I did manage to submit a support ticket by just changing the sub-category, but then they needed more info to verify that I owned the account and didn't get back to me after that, so I'm locked out all weekend. I might just try calling if they don't get back to me Monday morning because I have a bunch of mules that need to spend login points before Tuesday...
Also, turns out this is a fairly common issue for Google Fi users like myself. Supposedly the app wipes your data whenever the phone changes carriers... which is fairly routine for Google Fi because they lease network access from at least 2 providers in any given area and can switch your network on the fly to whichever one is better. I'm surprised it took over 3 months for me to hit this issue. What a great "security" feature. >.<
Edit: Just realized the ERP I found is too old to be the right one... I probably saved it in a random text file somewhere instead of my password manager... time to go digging XD
Edit2: Yup, problem solved. Still, the app wiping itself is serious fail... gonna see if I can use my physical token again, or maybe just my old phone with no carrier lol.
XI Wiki



