Random Fail FWP Thread 2: Something, Something, Your Mother's a Whore.

[Elizara]

This one has a happy ending, but it's still a fail.

So okay. AT&T recently had to string a new cable for our one neighbor, since the road crew tore up his cable resurfacing the street. (AKA. they killed his phone, cable and net)

Yesterday, the AT&T burying crew came to bury that cable and..THEY HIT OUR CABLE AND OUR WATER MAIN! The water company came and fixed the water right fast, but we had 3 AT&T trucks on the street and they didn't fix their mess with the cable. I had to call in a AT&T tech to fix it, and he didn't show up until today, when the accident happened YESTERDAY. And my middle brother had to call'em and cuss'em out (he's got a right salty mouth) because he works from home and this killed our net.

And yes, if you didn't guess it is fixed now, otherwise I would not be typing here. And thank you to Vale, a friend of mine on Excal, for dealing with the plants (I'm working on growing onions)

[Krazy]

Had a stomach bug yesterday. Both ends. My wife, who is 35 weeks pregnant, also caught it. Appears to have been from our niece who we saw on Saturday for my wife's baby shower. This is the second time that we've gone to visit the in laws and everyone has been sick and nobody even bothers to warn us or mention it at all. Last time was on Christmas where like 4 or 5 of them were sick.

As shitty as it is for me, I am/was more worried about my wife. Like, wtf is wrong with you that you can't tell your pregnant daughter/sister that you're sick and maybe it's not smart to hang out too long, or at least to make sure your hands are washed at all times.

Had the same thing after my niece's first birthday party. Some asshole brought their sick kids and didn't tell anyone. My poor niece had to deal with it for three days.

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[zoobernut]

Full allergy panels are still just common allergens.

Stress is likely with a sidecar of indoor humidity being shit in the winter. I have had a stuffy nose for the last two months courtesy of the 17% relative indoor humidity.

2lazy5humidifier tho

Well they tested several hundred allergens over 3 office visits. My back was covered from top to bottom as well as both forearms. The skin stuff isn't an allergy as far as they are concerned. I live in a redwood forest and it is foggy/rainy a lot so the humidity is relatively high. I do get really bad seasonal allergies (year round practically) which sucks but the immunotherapy injections are about $2k a year to get so I am not quite ready to drop down for that. I can live with the stuffy nose and sinus infections. The itching flaky skin is far worse. I have triamcinolone acitate which seems to work for me at least better than hydrocortisone.

[Melena]

Astylla had a package delivered to my work yesterday, which I wasn't there as I was out sick. Get in today, and it's not here. Check the tracking details and it was signed for by someone who doesn't exist in this building, or the HR building. So either it went to the wrong address (best case scenario next door) or FedEx completely dropped the ball. I'm guessing the later.

[dasva]

Listening to the boss and the other person who handles the phones talk to basically anyone other than personal calls or to our guys is incredibly painful as is listening to them bitch about it afterwards.

The tl;dr is basically they have a severe deadly allergy to telling people who they don't have a personal relationship with things they think they wont like. So they will dance around the truth of the matter and hem and haw about things and sometimes flat out lie (and then when I bring it up said they said something else when I was in the room lol) or try to drop hints or actually bend over backwards to accommodate. Needless to say this doesn't work so well when dealing with customers not at all with telemarketers. And then of course bitch about the very thing they could've prevented.

Example telemarketer just called and wanted him to do a 7 minute. Instead of just saying no and being done instead spent about 5 minutes explaining how didn't have time right now didn't know when and why didn't have time and how these things always run longer droning on and on then is like why wouldn't they take the hint!?! Other guy literally will never tell people calling in we are closed (but claims he does) instead just is like well like right we just so happen to not be able to and some such and goes into great detail of our current scheduling as to why and sometimes makes stuff up... or spends 10+ minute talking to robocalls <.<.

And let's not get into how all this results in over scheduling since he'll throw people in if there looks like there is any chance of it working... but guess what real world things take longer or things come up every day so pretty much everyday for the last oh since thanksgiving has had us calling people up cancelling or rescheduling cause what do you know holidays are hectic and have days off

[Tokitoki]

That is not a tl;dr

[Yuri-G]

one of my favorite things about working in customer service:

"well I didn't have to do that last time!"

[mahler05]

This one has a happy ending, but it's still a fail.

So okay. AT&T recently had to string a new cable for our one neighbor, since the road crew tore up his cable resurfacing the street. (AKA. they killed his phone, cable and net)

Yesterday, the AT&T burying crew came to bury that cable and..THEY HIT OUR CABLE AND OUR WATER MAIN! The water company came and fixed the water right fast, but we had 3 AT&T trucks on the street and they didn't fix their mess with the cable. I had to call in a AT&T tech to fix it, and he didn't show up until today, when the accident happened YESTERDAY. And my middle brother had to call'em and cuss'em out (he's got a right salty mouth) because he works from home and this killed our net.

And yes, if you didn't guess it is fixed now, otherwise I would not be typing here. And thank you to Vale, a friend of mine on Excal, for dealing with the plants (I'm working on growing onions)

I’m an AT&T tech and our dig crews are 3rd party vendors, it sucks they hit your line but there should have been a outside maintenance tech there when the dig crew started to prevent shit like that. I’m not sure where you live but in SoCal we get reamed by management if one of us isn’t there.


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[Fiye]

When you really need coffee





Just fucking dumped coffee beans into the water tank instead of the grinder fuck me.

[Astylla]

Almost done with my shift and one of the deputies comes to my post with a sympathy card to sign. I inquired who it was for and turns out it’s for my Sergeant whose father just passed away.
All my coworkers and superiors are great people so this really stings

[Zetanio]

When you really need coffee





Just fucking dumped coffee beans into the water tank instead of the grinder fuck me.

I understand this pain, I did the same thing 30 minutes ago.

[Elizara]

Mahler: I don't know what the eff they were doing but when they started, there was only 1 AT&T truck out there. When I checked on them after the accident (I didn't know until i walked out)there was 3 AT&T trucks, a water company truck or two, and a truck that was from some people that mark where utilities are. I had thought they'd fix their crap, but they did not, so I ended up calling them for a tech. (The water company fixed the broken pipe pretty fast, and even flushed the lines when I went out for a walk and a water company guy came by to survey the damage and I complained about (well, this happens) dirt in the water.)

I hope management royally reamed them for that though. Not to mention later, the poor customer service/tech person on the phone got major cussed out (He yelled at them for a good hour, he said) by my middle brother who works from home. So I wouldn't be surprised if that crew gets their heads handed to them for this stunt.

Also we live about 30 minutes east of Atlanta, GA just so you know. (Well, unless the traffic sucks, and it usually does.)

[Kalmado]

one of my favorite things about working in customer service:

"well I didn't have to do that last time!"

We get that a lot when people ask for a quote because the majority of insurance salespeople only care about getting the sale and will do anything for it. So when they shop to us and we so no because reasons we get a similar response.

Speaking of idiots in my realm, forgot to mention this one on Monday. Take a call and the guy needs to make a claim. "Yeah MLK's brutha wasn't paying attention and hit me!" Yep, not talking to you anymore, brutha.

[dasva]

one of my favorite things about working in customer service:

"well I didn't have to do that last time!"

It's best when I know damn well they did and say as much to their face.

[Kalmado]

It's best when I know damn well they did and say as much to their face.

oh. OH. This jackass was angry because "we took his money without authorization". He's set up on recurring payments. I let him yell for awhile, tried to explain, he started making threats. I waited for some silence and then, "Angry bro, I have the document you signed on X-Date setting up your card that ends in 1234 for automatic payment." I just let him simmer for awhile and he said he was calling his bank.

[dasva]

So further along in my accident fun times. Being I'm not exactly using the legal system a lot I didn't know where to start. Cops gave me a number... and after a few days they finally get back and tell yeah not them but give me another number.... same thing. Finally get ahold of someone and ready to put things in motion and they like oh yeah you need to give us addresses to find her so we can serve her. If I had her address I'd already have gone up and raised a ruckus weeks ago and it's not like I haven't tried searching lol. So I have to find her for the courts.... Shit is so backwards

[mahler05]

Mahler: I don't know what the eff they were doing but when they started, there was only 1 AT&T truck out there. When I checked on them after the accident (I didn't know until i walked out)there was 3 AT&T trucks, a water company truck or two, and a truck that was from some people that mark where utilities are. I had thought they'd fix their crap, but they did not, so I ended up calling them for a tech. (The water company fixed the broken pipe pretty fast, and even flushed the lines when I went out for a walk and a water company guy came by to survey the damage and I complained about (well, this happens) dirt in the water.)

I hope management royally reamed them for that though. Not to mention later, the poor customer service/tech person on the phone got major cussed out (He yelled at them for a good hour, he said) by my middle brother who works from home. So I wouldn't be surprised if that crew gets their heads handed to them for this stunt.

Also we live about 30 minutes east of Atlanta, GA just so you know. (Well, unless the traffic sucks, and it usually does.)

Ahh ok, could have been the construction division in that case. And not sure how their management operates but whenever we hit a major utility line it’s a mandatory 30 day suspension without pay while an investigation into how you did the fuck up goes on. Mind you this is 30 working days so becomes like 6 weeks without pay


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[Yuri-G]

It's best when I know damn well they did and say as much to their face.

pretty much

good thing as of next month I will have much more limited customer contact :D

[Fondue]

So further along in my accident fun times. Being I'm not exactly using the legal system a lot I didn't know where to start. Cops gave me a number... and after a few days they finally get back and tell yeah not them but give me another number.... same thing. Finally get ahold of someone and ready to put things in motion and they like oh yeah you need to give us addresses to find her so we can serve her. If I had her address I'd already have gone up and raised a ruckus weeks ago and it's not like I haven't tried searching lol. So I have to find her for the courts.... Shit is so backwards

You didn't take a pic of her plate or id when she hit you? Lol

[dasva]

You didn't take a pic of her plate or id when she hit you? Lol

I got her plate and car but can't find legit sites that let me look people up from that except ones that actually employ investigators and I'm not knowledgeable enough to do it myself. The reverse look up of the number she gave me and responded to a couple of times turns up some dude a county over. Trying to search her name doesn't show up anything that looks like her anywhere on social media stuff but white pages comes back saying she might have a different last name which given she told me single mom guessing maiden vs married thing is going on and might be reason the number was in some guys name