Thank you for contacting the Square Enix Customer Support,
Unfortunately we do not handle any sort of PlayOnline or FINAL FANTASY XI Online related issues here. Only the PlayOnline Information Center and our parent company Square Enix Co (Japan) does. Please contact The PlayOnline Information Center Monday - Friday between the hours of 9AM-6PM PST at 858-790-7529 for account/technical issues or questions with FINAL FANTASY XI. You can also visit their website at
http://www.playonline.com and use the Service and Support link to provide you with alternative ways to acquire their support. There is also a Comments and Suggestions form to address any feedback to our parent company Square Enix Co. in Japan in regards to PlayOnline, TETRA MASTER and FINAL FANTASY XI Online.