You're the one that needs to get your facts straight mein. There's a simple reason as to why they do what they do. *SGM* (and LGM) have more leeway to make a choice based on policy and discrestion. You apparently spoke to a normal GM, one of which can't make a choice like that, so he gave you the normal heave-ho. What did you go and do? You threatened a GM (still over a ingame item, your excuse of "refusal of a basic service" holds no weight), that can't take that action... instead of making a smarter choice of appealing to a higher GM.
you mean the fact, they won't have a real SGM speak to me on the matter isnt refusal of a basic service? This GM claims he is the supervisor, but he obviously isnt a SGM. This isnt the original GM that took my call, this is the 'SGM' I waited 2 days for and didnt even contacted me regarding my original call till I made another GM to ask about it.
The fact is, some of you guys are just being asses for no reason. or doing you have incentive to defend the GMs?