@Killgannon

[SephYuyX]

So glad I dont have to deal with random idiots.. though being an network engineer inhouse still leaves quite a large amount of idiots to deal with.

I dont see how you guys can deal with being in cust. support.

[Koga]

It has both its pros and cons.
Actually no I hate it... I have OCD and it helps me to deal with it being in this field of work but would actually much rather be doing this freelance style. Like I do under the table but my clientbase that I work with isn't enough to support me financially yet. Still making ~$25/hr when I do do it though

[Killgannon]

It has both its pros and cons.
Actually no I hate it... I have OCD and it helps me to deal with it being in this field of work but would actually much rather be doing this freelance style. Like I do under the table but my clientbase that I work with isn't enough to support me financially yet. Still making ~$25/hr when I do do it though

question on your freelance stuff... do you pay taxes or just not accept checks/ccs and do cash onry? if you do cash onry do you get a lot of negatives about it or just say that's too bad? this is something ive been thinking about doing just to make a little more $$

and customer support is no problem, i dont hate the job, though id rather be doing corporate desktop support (with employees in the same company) or business support... just because 90% of the time you wont get someone pissed at you because you cant do something, or whatever just because they're at work oh and with the desktop support side its just like "ok imma take over your pc and fix it you go have a coffee" or "ok well all those personal settings and those porn site favs you have are going bye bye after i reimage this bitch, you stay off those sites at work jack ass"

[Kimiko]

nope at least not (A)t (T)his (T)ime only billing can do credits... (did you see what i did there>.>)

@kimiko: 172.x.x.x is "take your router out please...) then go check if they have it staticly assigned as a 172.x.x.x

i'm still waiting for the day someone tells me their ip is 345.265.658.572 or something to that effect.... there will be a loud bang as my head hits the desk -.-;

lol KG, you mean 192 for router issue. 172 is either provisioning issues or account suspension for Cox.

[Koga]

It has both its pros and cons.
Actually no I hate it... I have OCD and it helps me to deal with it being in this field of work but would actually much rather be doing this freelance style. Like I do under the table but my clientbase that I work with isn't enough to support me financially yet. Still making ~$25/hr when I do do it though

question on your freelance stuff... do you pay taxes or just not accept checks/ccs and do cash onry? if you do cash onry do you get a lot of negatives about it or just say that's too bad? this is something ive been thinking about doing just to make a little more $$

It's all udner the table. I used to do PC Work (Software related only) for people in my neighborhood. They would call me up when they had a problem and would usually pay hefty amounts jsut because peeople rely on their PC's too much in this world. Eventually by word of mouth I got a larger and larger client base and I say I do charge but I don't set a maximum amount. If you want to pay me $40/hr I won't stop you but I will charge you $25/hr that I am on your PC. I don't ever take their PC's home and I don't charge if I have to do research on my own time; simply because its my own time. Most people that use me know that I only accept cash or paypal/check. I won't take any other form of payment that gets taxed.

Been working good since I'm on a split shift right now I work 8AM-Noon, do PC work for 3-4 hours, come back to work at 4-8PM and then go home. Makes for a long day but it's nice to have all the extra cash on hand.

[Kimiko]

Personally, I would kill for the ability to be able to remote access PC's, since oh... a good 90% of our customer base is too stupid to be able to type in simple dos commands like ipconfig or ping <domain>, or be able to to follow even simple instructions.

[Koga]

i seriously want to remote connect the people who yell at me and be like
here this will fix your problem:

C:\> net user Administrator *
Set New Password for Adminsitrator: asshole
Retype new password for Administrator: asshole
The command completed successfully.

[Killgannon]

172... is still public then right? why would you escalate... theres a class C private range thats 172 or 176, 172 i think is more likely... some routers can give out 172.... or if you set it up like that they do... its class C local (or something i dont remember) but when i see it its gonna be take your router off dumb fuck... we MAY be getting remote access in the future, dont have it atm, tier2 does but not us, it would make life SO much simpler for me some of the time (outlook comes to mind here....) yet others it wouldnt help at all (like the dip shit lady that some how plugged her dsl filter in upside down into the wall jack.... i really am clueless how the fuck she pulled that one off...) was on the phones for 2 hours today since they want the leads to rotate back on the phones and off... it wasnt too bad, no one got pissed, i got people where they needed to be... in 2 hours my AHT was 6:38... and i've been off the phones for a month lol... then they made me lead again cause im so damn good... haha

macs display colors silly... or does windows? idk but this looks lighter on my mac than it does on windows... since i apparently killed a sata cable this weekend i hooked up my os x box as my main desktop for a couple days just to learn some mac shit

[Killgannon]

so i know you guys are more technical that probably most of the other people that you work with, so a few weeks ago mcaffee released a small update that broke peoples internet (it stopped all traffic besides secure traffic.. there bad, they fixed it only some people were effected) and if people had mcaffee at that time we sent them over there so they could tell them how to un break things... however, it still lingers around that mcaffee has broken everyone's pc that uses it and that the customers should call mcaffee when they cant access sites now being the tech i am i know this no longer applies... however there are still those stupid people that dont quite grasp (even team leads) do you guys see the same thing?

and i shattered my scope of support tonight... ooops... we arent supposed to do safe mode but i knew 100% that it would help this guy get online, and it did... and this was a 77minute call... (my aht was still low 12min or less )

[Kimiko]

Yeah, I get in trouble all the time for going across support boundaries. Release/renew an ip address in Win98, your telling me that we can't have the sub fucking type in 'winipcfg' and hit 1 button cause ya'll say it's an old OS. Please, I damn well beta tested that OS years ago, I think I know what the hell I'm doing thank you very much.

[Koga]

I over-extend support all the time.
If the cust is coherent I'll help them with everything from getting into the tech menu's on the digi boxes to helping them with reg outlook.
the fuck who cares if they use outlook/outlook express...
Just as long as they aren't retarded and don't make AHT go up too high.